Phil and his staff are true professionals. Great people & great insurance products. If you are in…read morethe Sandy Springs area, you will get great service from Phil and his team. I highly recommend them.

Very impressive customer service! I was referred to this group and they took a great deal of care…read morein explaining the process, detailing exactly what each item on the forms meant as well as other very important information that fit my situation. I'm very grateful for them.

An agency that cares. Tyler always works hard to meet all of the customer's insurance needs. He…read moremakes himself available to customers and takes the time to review their policies on a regular basis to make sure they still have the best products and coverages for their current needs. The entire office staff strive to keep clients well educated on insurance so they can completely understand what coverage their insurance will provide them in the event of a loss. If you are looking for an insurance agency that is not only well informed on insurance but also honest and friendly, then you should give Tyler Thomason State Farm a call! You will not be disappointed!

Tyler is an upstanding person and man. He cares for his clients just like they are his friends. I…read morehave the benefit of calling Tyler both an agent and a friend! I know he cares for me and my family; he'll do the same for you!

Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service…read more My experience with Mark Pritchard's State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia's email address--meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled--something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks--an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me--but he never did. Now, I'm being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark's office claimed they could insure my daughter's 2019 Kia, only to drop her coverage after a month or two, saying they couldn't insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs.

This is hands down the worst customer service I have ever experienced. This man Mark Pritchard…read moreyelled at me, told me I could only speak to him since this was "his" business and he was the owner, and on top of all that he told to CANCEL my policy with State Farm and then proceeded to hang up on me. If you currently have State Farm I highly urge you to change agents, and if you're considering them, DONT! They will not treat you well and will give you a ton of problems each month!

I just recently moved to Atlanta and had another agent lined up for my insurance needs prior, but…read moreafter a very poor experience, I transferred my policies to Glynn. I did some research on different agents before transferring, and he was very highly rated. I took the chance and I'm really glad I did. Total rock star. I told him about my issues and why I made the transfer request. He went above and beyond to make sure I felt like a valued customer. He's been very communicative throughout the entire process, to which I told him I appreciate and value the transparency and communication, something my previous agent was lacking. He has done everything he told me he would do as soon as he was able. This is the State Farm that I'm used to. Very high-quality service and I highly recommended him for your insurance needs.

This team is A PLUS! The customer service you will receive from them is one of the best I've ever…read morehad. They will never try to upsell and will find a policy that best fits your needs! I've personally worked with Cicely and Alec and they are both amazing!

When you buy insurance, you never plan on having to file a claim against it. However, you should…read moremake sure not only that the insurance carrier is solid but perhaps more importantly that your insurance agent actually works for you and looks after your interests. Had the unfortunate experience of having to deal with two back-to-back water damage claims, one that I had to file under my homeowners insurance policy and another against the subcontractors policy. Fortunately, both policies were with State Farm and I had Zac on my side. Not only did Zac provide clear guidance and followed up through the process but also he interceded in our behalf when the subcontractor was trying to elude responsibility. Do yourself a favor and call Zac for your insurance needs. He and his team will provide you with great prices, service and guidance whenever needed.

Update - 3/13/24: Reconsider? I would have if you hadn't lied, but unfortunately, you did. YOU DID…read moreNOT TRY TO REACH ME THE SAME DAY, which was Friday, 3/8, NOR "MULTIPLE TIMES." I was waiting for that call because it was very important, and I have no missed calls nor voicemails from you for that day. The one time you called me was on Tuesday, 3/12, and you did not leave a voicemail, nor call back. Next time, be honest, and maybe it will turn out better for you. I'm glad things worked out the way they did, and I found a great (honest and responsive) agent with excellent staff. Original review - 3/8/24: Terrible customer service. I spoke with Matthew, who couldn't help me with anything. He said I needed to wait to speak to Zac Gresham, who had just gone out to lunch, but that he would make sure he returned my call when he got back. Never called me back. Honestly, I don't care because I ended up with an agent who has an office full of people who provide excellent customer service. But I just wanted to share my poor experience with this agency. Shop around and think twice before choosing this agent.

Great office, with friendly staff and knowledgeable. Offers annual views for all your policies and…read morediscusses any additional discounts you can take advantage of if you can qualify or take like Defensive Driving Driving which is free and provides the discount for 3 years. Each driver who has a clean record within the past 3 years can impact your premium.

Bobby was super helpful with helping me weigh options when i suddenly needed to purchase a new car…read more He answered a million questions willingly and even ran VIN numbers while i was at the dealership. Highly recommend

Some time ago, I purchased a 15-year paid life insurance policy with State Farm for my son that is…read morenow paid up. Nearing his transition into adulthood, I received a call from Dijon Piroleau two months ago as that milestone was approaching, inquiring whether I was interested in increasing my son's insurance coverage. This was possible because the Guaranteed Insurability Option (GIO) I had previously selected permitted me to purchase additional insurance on specified option dates. Dijon dedicated considerable time and effort to researching whether the 15-year paid life options or the Whole Life options would be most suitable for my needs. I greatly appreciated his professionalism, attentiveness, and the detailed Illustrations along with explanations he provided, which enabled me to understand and compare the policies effectively. His guidance was invaluable in helping me make an informed decision. Dijon, thank you for consistently demonstrating professionalism and attentiveness to your clients. I look forward to continuing our collaboration in the future. ~Lorena Jenkins

Greg has been my agent for many years. He and his Team Lead Andee Stevenson are nothing short of…read moreamazing. They have always gone above and beyond to help me with many situations. If you need an agent, they are the best in the metro area.

I have worked with Ben for several years. They have all of our insurance, that's how much…read moreconfidence we have in him. The people who work with him, Jackie and Anderson, are the two whom I have recently worked with are very responsive and they are thorough in making sure you have the correct insurance.

Mr. Collinger's branch was extremely knowledgable and helpful. I have had driving issues in the…read morepast that they were able to work with and give me a fair rate. They even made the process extremely easy when moving from out of state. His staff was friendly and knowledgable!