A major error was made on my State Farm policy--an entirely wrong VIN was entered, which I only…read morediscovered when my tag renewal showed my car as uninsured. What made it worse was the handling. I've been with State Farm for nearly 25 years (my husband even longer), working with 4 agents across 2 states; and never once had an issue or filed a complaint. Every agent we worked with was truly excellent--until our longtime agent retired and Kaitlyn Ponce took over. She has been difficult to work with from the beginning, and this was the tipping point. Her "fix" to the VIN issue was sloppy and incomplete, leaving me at continued risk. She assured us it would be corrected retroactively with the state to ensure no gap in coverage; but it wasn't. Thankfully, State Farm Corporate ultimately found the error themselves; notified us that they backdated the correction directly with the state to protect me from potential fines or misrepresentation on my vehicle. Instead of accountability, empathy, or even a basic apology, Kaitlyn was dismissive, cavalier and deflective, offering only a flat "It's fixed," "what else do you want us to do" -- despite the seriousness of the situation. A simple "no idea how something like this could happen - let's ensure we get ti fixed" would have gone a long way. Important to note - Anthony and Victoria in the same office were wonderful--kind, professional, helpful--and handled an emotionally charged situation with grace and professionalism - I don't want their efforts overshadowed by how poorly this was handled overall by the the Agent themselves; Kaitlyn Ponce. We are now moving all of our policies to another agent. Would not recommend this agency at all.

So grateful for Alex. She got me exactly what i needed…read more 100% recommended to anyone who needs car insurance fast and easy.

My family and I have been with our agent Joshua Price for 10 years! He has always provided prompt…read moreand friendly service. He works hard to find the best rate and coverage for us. Joshua is very patient and knowledgeable regarding any questions that we might have. We would highly recommend Joshua Price as your insurance agent!

I have been with the group for over 13 years. Joshua Price is an amazing professional that adds…read moremore than just knowledge to the job. He treats you like family and its why I have stayed so long. There's nothing like professional family care when you're doing business. Joshua is an amazing being and even more amazing to work with. You can trust him with everything and I do mean everything.

Stay way. Multiple attempts to contact them have led to no follow-up, yet I still get…read moreCRM-generated e-mails asking me why I haven't responded. I have responded to several of them, no follow-up from Steve Tomlinson. If you are assigned him, run. There are many firms out there that are more responsive and have their act together. Go to a firm that cares.

Thank you BrightPath & Yaz Smith for a nearly painless mortgage application process! Yaz was…read moreespecially responsive and made certain we were updated and that we had ample time to submit the required paperwork and documentation - so much so we were able to close escrow a full TWO WEEKS ahead of our initial scheduled date!! We highly recommend working with Yaz - and we've already sent him a couple of referrals!

Daniel and his team are amazing, and provide the best client service/support in the industry. They…read morehelped me get aligned to the best-fit insurance coverage for my needs (and budget : ). And if you ever need to file an insurance claim, I'm sure you'll have the same experience as me: an easy and efficient claims process/resolution!

I am so thankful to do business with Daniel Belay. He doesn't treat me just as a customer. He…read moretreats me like family. Always willing to help me with my policies. Daniel Belay is your go man for all of your insurance needs. As long as he is in business, he will be my agent!

My family uses Townley Kenton, and after my parents pushed me out of the nest, I'm a customer too!…read moreI only use them for auto insurance, but it's great because my agent does all of the work for me, all I do is pay the insurance company! They will shop companies and provide you with several quotes based on your needs, you take the cheapest one and you're set! They are very attentive, and always willing to help. If you send a phone call or email, it will be addressed quickly. I needed proof of insurance sent to my credit union. I called, and they had it emailed to me within the hour. No matter the size of your account, they treat you like a star. Highly recommended.

I've been insured with these guys for over 7 years. Dilshad, Noureen and Fairoz are very helpful…read moreand respectful. They will always look up for discounts and promotions to provide. Coming from All State to these guys was very refreshing. The reason I decided to finally write a review is that lately I've asked for a pre-purchase house insurance policy to process my loan and Dilshad and Fairoz delivered all what I needed in less than 25 minutes, even the loan officer was impressed. When my recent car renewal was up, Noureen was kind enough to walk me through my discounts and other options I didn't consider. All in all a great family owned business and very positive experience.

WSR has handled our business insurance very well for years. I recently had a homeowners policy…read moreproblem with the carrier. John Randall stepped right in and helped me navigate and resolve my problem. Great folks!

Been with them 30years they are sensational! Houses, autos / great cover if you have troubleread more

I have been a loyal State Farm customer for many years. My account was transferred to this agent…read moreafter my previous agent received a promotion. On December 2nd, I received a message stating that my payment was past due. I called the office to understand why, but the person who answered was not helpful. During the call, I overheard comments that appeared to be complaints about immigrants, which I found very inappropriate and concerning. As a long-time customer, I expect respectful and professional service. One of the main reasons I have kept all my insurance policies with State Farm is because my previous agent treated my family with kindness and professionalism. After today's experience, I am extremely disappointed and will not recommend this agent to anyone I know.

My experience with Joseph was great...good communication. He was polite and very understanding…read moreanswered my many questions. I would definitely recommend Joseph to my friends and family. Great Job!