This place is a F'n joke!! Today was my wife and I's anniversary and wanted to use the range before…read morewe went out to dinner. Called before we left to confirm the range was open. Was told yes, but need to be there before 6pm and the range was closing at 630p (even though their website says 7pm). Drive 40 minutes and arrived at 550p. Clown at the desk, Conner, denied letting us shoot bc, and I quote, "I have too much to do before we close and I have to sweep up the brass." Told him we drove 40 minutes to get here after calling to confirm. He couldn't care less, didn't issue any sort of apology and walked away. Asked to speak to the manager. Some complete slob named Owen walks out and also couldn't care less. Typical gun store attitude. Stay away from this place and these clowns. Read the actual customer reviews on here and you'll know what I'm talking about.

great business - friendly and attentive ... Great service,…read moreprices, and an array of products in all price ranges. Knowledgeable and helpful employees.

When they tell you they open at 10:00 a.m., they mean it. I was there with a friend for the first…read moretime to check out the range. There was at least 10 of us waiting for the doors to automatically unlock at 10 so we could get on a lane. There aren't too many lanes at this location. I would need to double check, but I think it may only be 6. They were very good at checking us in and explaining the rules. The cost was very reasonable. I will need to do a follow up review when I stop back to check out their store. I brought my own everything except for a target. The lanes worked well and were clean. They're also quite strict on cleaning up after visiting. There's a reason they have a great reputation.

This might be the only retailer on earth that does not have a Christmas return policy. I purchased…read moretwo handguns and several lasers, one of the lasers was for a business mate of mine as a New Year's gift. I purchased it just after Thanksgiving. Unfortunately, I purchased the wrong model and they will not let me return it for the right model or even a store credit. And one visit, I did my first, last and only business at this place.

Unlike most gun shops in the area, Pinault's makes you actually feel welcome and like you're not…read morebothering them or waiting their time. Very friendly and helpful staff that make it seem like they want to form a long term relationship with you as a customer not just a one time sale. Their prices are some of the lowest in the area as well. Their classes are very reasonably priced.

The only honest Gun store in Richmond hill! IF you need great prices, excellent training and a…read moregroup of patriots to help you with all your self defense needs, this is the place for you!