Jeff's team is by far the best customer service team I've ever had the privilege to work with. They…read morewalked me through each process and answered my questions thoroughly! I adore his team and wish I would have switched to them years ago! Tricia Britton is very detailed with her customer service and joy to speak to!

had big problems with this company and owner said give him a call. Have tried several times but he…read moreis never in. The problem I had was with his staff not contacting me and owner says call him. I'm 71 years old and have been a business manager my whole life Mr.Cochran you are a sorry owner and have no clue on management.

I have always had the best of care!!!! Everyone that works in your office always acts like they…read moreknow and care about our well-being!!! Never thinking about it I call and you are there but if it was any other company going through red tape I just haven't stopped to stay thank you so much for making us feel safe with our policy choices that you helped us make !!! Thank you again so much !!!!!!! Sent from my iPhone

I called these people simply to get a quote and they insisted on "building a profile" of me,…read moreincluding all kinds of personal information which is not necessary for a quote. That's the first and last time I call this place.

Handled all my needs very fast I dealt with Melinda who was great !!! I would highly recommendread more

these people are very friendly and helpful I definitely recommend talking to them about coverageread more

As someone who was clueless when it came to life insurance, Aimee was the ideal combination of…read morepatient and informative. She explained everything thoroughly, giving me multiple options with straightforward pros and cons of the various policies. I would recommend her to anyone exploring their life insurance needs!

They are very new at what they do. They do not understand handling difficult clients. Their…read morepreferred method is to send a letter telling client to never contact them again and never gain their business again. Just sad

My service agent is Rachelle Styles. She was AMAZING! She welcome us with open arms. She was very…read morefriendly and professional. She gave us a lot of options which was really good. She's a great agent and I would highly recommend her to take care of your home and/or auto needs.

Great people to deal with I would highly recommend professional people who cater to your needsread more

After being a loyal customer for more than 3 years, I met Melissa (the self-proclaimed manager). I…read moreasked a few questions about my renewal and my options for adding on another car. She kept telling me that she couldn't tell me how much it was going to cost. She could not even give me a rough estimate. This seemed odd because every other time Blair assisted me pleasantly and provided all of the information and quotes when I asked. How can someone make a decision between liability and full coverage if they don't know the difference in price? Melissa was not trying to help me. She was combative, arrogant and unprofessional. She did not work to solve my problems, instead she just flat out kept saying, "we can't do that. - no, we can't do that." Usually managers offer solutions and try to help the customer. Melissa did not. She is not management material. Now, Blair did help me.. she answered my questions and came up with a solution. (Funny how the manager is supposed to be the one to help, not the employee.) One thing though... when I asked if someone from there could call me the next day to provide me with another quote. I was advised that I should call them. If they want my business, how hard is it to schedule my name and number on their planner and reach out the following day? It's as if I need to bow down to them to give them my money because they are too busy with all of the other customers. I guess three years being a loyal customer doesn't mean you are going to have any extras - even if that extra is just a courtesy call with a quote (ultimately leading to more money for the Insurance Doctor.) huh... makes you think. Do they really want my business?

Melissa always goes above and beyond with helping me. She is professional and very down to earth…read more I will recommend my friends and family

Justin is a pleasure to work with. The information he provides and the actions he has taken on my…read morebehalf have consistently been accurate and correctly done. This is so important to a customer's confidence in a business organization. Thank you, Justin, for providing good service!