The staff did not carry my "old" plan to my new car when purchased August of 2024. I specifically…read moreasked for this to happen because, of course, i wanted all my same coverages. I've been learned from past (bad) experiences to have these extras on my plan. After being reassured several times that it had carried over exactly, i found out a couple weeks ago, that they did not do that. Of course I didnt know it was the case until it was time for me to use one of the extras I paid for, road side assistance. When I called Statefarm for this, I was told I didnt have it on my policy.Ive been in this situation before, and was trying to avoid all this and the staff dropped the ball.

Theresa is a very trustworthy and hard working woman. I feel very comfortable with her handling my…read moreinsurance needs.

Excellent agency. Made me feel comfortable, helped me understand what everything meantread more

STAY AWAY HE IS A CROOK! I called three months ago and asked for my payments to be taken off…read moreauto-pay, I was told by Chad himself that this would not be an issue. For the past two months now they have pulled payments out of my account WITHOUT my authorization!!! I have received 2 checks to cover the overdraft fees when I went in/called and complained about it. And was reassured by Zack last month that the auto-pay would not happen again. GUESS WHAT IT DID!!!!!! I went in and talked to Heather last Wednesday, who was the most helpful out of any of the agents and she processed the claim for me. Only to have to call me today and tell me they were not refunding the money they illegally pulled from my account. Chad then called me a liar on the phone claiming that I never asked for my account to be pulled off of auto-pay! He also claimed that I couldn't possibly remember a conversation that took place three months ago, but when you live paycheck to paycheck you remember things like that. Oh and it gets better, with it being his agency he can't (and by can't I mean won't) write a letter stating that I had talked to him about taking my account off of the auto-pay, but yet for the past two months state farm has reimbursed me for the $29 overdraft fees they caused how would those have gone through if they didn't screw up?????