It's beautiful, from the view to the suites…read more However, there's lots of rules posted everywhere, which takes away from the vacation-y vibe. The fact that air conditioning is advertised on their site but not available in all suites is a huge deal. It was so hot in our cabin that we had to leave and stay in another place in Kelowna to sleep at night and visit with my family at the resort during the day. Be careful going down the stone stairs into the water. They're covered in algae and I took a pretty hard tumble. If the algae isn't going to be scrubbed a couple of times a week (would take 5 minutes max to do) there should at least be a warning sign.

Amazing and peaceful... I'm not sure one could find a more relaxing place. We look forward to many…read moremore vacations there in the future

Monday June 23rd Current taxi stopped answering their phone. This is the main number and the VIP…read morenumber. I booked a cab from the airport on Sunday, perfect, then again on Monday morning. But from 11:00am and for 12 hours their phones did not work, just answered put on hold and played music. (I think they are closed on Monday's) we could not get a ride from the hospital to the hotel on Monday and then hotel to airport on Tuesday. pretty bad service. alway have a backup plan

I used to be a fan of Current Taxi and used them often as I travel a lot and go to the airport 2-3…read moretimes a month. Customer service was good, and although they're more expensive than Uber, I continued using them. But recently I had two negative experiences with them at which point I believe I'll be using someone else. 1. Trying to arrange for a pickup for an airport run at 5 AM - it gets booked but then canceled. So, I had to find alternatives. 2. I was doing my expense report and noticed last few receipts were higher than usual. I've opened the receipts (usually I just pay through visa on file through the app) and was surprised to see they charged me tips by default with no input from me. Super slimey and sneaky. I didn't authorize tips, I didn't agree to them - they just changed them. Hope few extra dollars in tips were worth losing a loyal corporate customer.

We had an excellent time. This was our second time taking this train ride, such great views and a…read morefun way to spend a couple hours. The staff is great and knowledgeable and gave us lots of laughs. We really enjoyed ourselves and highly recommend this excursion. Choose the valley side when picking your seats, best views.

We travelled from Winnipeg to Kelowna and had this experience recommended to us…read more On Saturday morning, after checking Google Maps and seeing what we believed was a 40-minute drive to Summerland, we booked tickets at 10:00 a.m. for the noon train ride. Unfortunately, once we were on the road, we realized we had made an honest mistake when entering our starting location into Google Maps. About 30 minutes into the drive, it became clear that we would not make the required 11:30 a.m. check-in. We immediately pulled over and called to see if we could either reschedule for the following day or receive a refund. We explained that we were visiting from out of province and that our travel time had been miscalculated due to an honest error. Unfortunately, both requests were declined. We fully understand that there is a 24-hour cancellation policy. However, we had booked the tickets only two hours before departure because we genuinely believed we had enough time to get there. Given the circumstances, and the fact that there were seats available on the following day's train, we had hoped some flexibility or goodwill could have been extended. As first-time visitors to British Columbia, it was incredibly disappointing not only to miss out on an experience that was highly recommended, but also to lose the full cost of our tickets without any goodwill or accommodation. Customer service leaves a lasting impression, especially in the tourism industry where word of mouth is so important. While we understand businesses need policies, how those policies are applied can make all the difference. Unfortunately, our experience left us frustrated and disappointed. As a result, we would be hesitant to book this experience again if we return to British Columbia and spend our money elsewhere. Sincerely, A Disappointed Out-of-Province Visitor

Highly recommend! (Victoria to Cowichan Valley) Vivid Tours…read morearranged a wonderful wine tour around Cowichan Valley yesterday. The wineries had fantastic tastings, very welcoming and beautiful. We were on a schedule to ensure we could get to all 4 wineries and out for lunch, but never felt rushed. What really made the day (other than 10 friends getting together) was our fabulous driver, Lee. He has a great way with his passengers and wants everyone to have the best experience. He says he loves his job, and it shows. Thank you Vivid, Lee, Averill Creek, Blue Grouse, Cobble Hill and Enrico wineries.

This was a great stop, offering friendly and informative guidance to the Kelowna area. They have…read morefull libraries of brochures containing opening and closing times, special events and the staff was knowledgeable about many venues and some pricing.

Today we had a wonderful tour of Kelowna wineries. Our tour bus arrived promptly, and the bus was…read morevery comfortable and clean. Our tour rep, Bryce was friendly, professional and very knowledgeable of the area. Totally recommend this tour operator.

Just finished the West Kelowna wine tour and really had a good time. Our driver, Joe was very…read morepersonable and knowledgable about the area and wineries even before we arrived. There was only two of us on the tour and it was really enjoyable (I'm not a fan of crowds). It was a little pricier than I expected (but still reasonable when comparing other companies), but was very very enjoyable.

Absolutely an amazing service. If you're looking for an amazing day around wine country, don't…read morethink twice, book them. Extremely professional, helpful, super responsive and they never hesitate to go out of their way to make sure you're looked after and have a special day. As a customer (and a small business owner myself), I can't recommend them enough.

WHAT AN AWESOME TIME!…read more Our friend booked this (party for six) and the bus picked us up from our resort (Playa Del Sol) at 10:45am. We proceeded to pick up another group of nine girls for a stagette party from another resort. Caleb was our driver and not only was he SUPER friendly, he was EXTREMELY informative and made great recommendations (Hello? We brought home six bottles of ice wine!) on wine (especially what was available in local liquor stores or not). We stopped at three wineries: Rollingdale, Indigenious, and Quail's Gate. We then dropped the stag party off at the boat while we went to Kalala Winery to try their 2016 Award Winning Icewine (luckily they had some in stock for us to take home!). We then drove down to the docks and switched places with the stag party and hopped on the boat with 'Nice-To-Look-At-Nick' for a stroll down the lake for a nice dip. It was really refreshing after a long day of wine tasting. Life vests were provided for us non-strong (read here: drunk) swimmers that wanted to jump in but didn't trust our alcoholic instincts. The water was fantastic! Nick was a great host as well. We arrived back at our hotel around 5:45pm so a full day! This was a great trip. I enjoyed, not only the wine tasting, but everything I learned from Caleb, a superb guide and our boat ride and swim with easy-going Nick. Very hospitable and such a great time! Highly recommended!

To be totally fair, we had never heard of the Royal Anne prior to having the need to spend a couple…read moreof nights in downtown Kelowna. The lovely K's usual haunts had not a room available, enter a hidden gem in the downtown of Kelowna. Please don't tell anyone but your closest friends. The area is filled with restaurants, pubs, coffee houses and is a couple minutes walk to the lakefront. The hotel itself has a colourful history and great B&W photo's throughout the hotels public spaces to fill you in. They did a wonderful job of allowing us to kinda check in early and then called us when our room was ready. The rooms were nicely appointed in our double Queen with a good amount of room. The bathroom is a little snug, given the door brushes the front of the toilet. The bathroom is a one person at a time deal unless you're fine with close proximity bathroom habits. The bed was comfy, which is always a big thing for us. The breakfast covers all the bases, and although not memorable, offers a good variety to satisfy most seekers of the most important meal of the day. Location, comfort, nostalgia, parking, walk ability and you have us interested. Add great staff and you have a gem overlooked. Don't tell anyone though please.

I highly recommend this place for a stay in downtown Kelowna. It is centrally located for many…read moreactivities: easy to get to West Kelowna with a car to head south for wineries, two minutes from the waterfront and one of the most beautiful walks, and so many delicious restaurants right out front on Bernard. As for the hotel itself, it was clean, our room was spacious, and we never waited for an elevator. Regarding staff, I forgot clothes in a drawer in the room. Sierra was more than accomodating by holding the lost items in their lost&found and doing the extra work to parcel them up and send them to me. That should tell you all you need to know about the good people running the hotel.