Cleanliness! Attention to detail ie: dew claws. Evenness of cut. Less cutting out knots around ears…read moreand tail and more time spent combing the knots out. Less rushing. I'm not sure that the dogs are getting a soap and water bath vs a dry shampoo. Seems to me that they don't have the staff necessary to do a thorough cleaning and grooming. Better attention to sanitary areas.

I totally forgot and missed my appointment and I'm glad they were able to accommodate my dog Chewy…read moresince someone canceled. I love how friendly the people are in here. They always do a great job!

Took our Dogs to them for a grooming and they did a great job. Beige, Bella and Bleu look greatread more

I was looking for directions on my iPad and came across this comment on Yelp. Sorry he feels he had…read morea bad experience. Our upmost concern is for our dogs ,under our care, is their safety and also that each dog has a good experience and sometimes that means spending more time with each dog ,whether it be bathing,grooming,or just getting to know each other. We don't rush a dog through a groom or bath to get them out at a particular time. We want calm dogs. We normally don't bring dogs out before payment unless they are calm dogs. We try to maintain a calm relaxing atmosphere at the grooming parlor. Our customers and clients are extremely important to us and that's why we have stayed in business since 2003. If mistakes were made,"we're sorry". I hope that he can find a place more sutible for him and his personality. Missy The grooming parlor 8659776222

Great experience and service. Answered their phone. Called back when needed. Everyone there is a…read morewonderful dog friendly person. We had our mixed terrier Sammy groomed and bathed. Very fair price. We will be back. Thank you!

WILL NOT BE BACK. I just moved here and wasn't able to get real world recommendations so I relied…read moreon yelp to help me find a spot for my dog. I was told that my dog WOULD NOT be allowed in "group play" being that he is over 7 months and not neutered. I took him to the vet to get the vaccinations required to be at daycare. At first I was happy to hear that an accommodation could be made for my dog to interact with humans and get out for some potty breaks. I only needed 3 hours to take an exam. I brought in his breakfast and came back 3 hours later to get my dog. When I walked in his food was still out in the lobby.... The employee or owner (unsure) who greeted me asked who I was there to pick up. I told her my dog's name and she said "wow he hasn't been here very long. I haven't gotten a chance to meet him yet." I thought that was bizarre... then what was he doing? 2 days later I received his "report card" which included the photo I posted below. My dog was in fact in group play. Not only could he have gotten another dog pregnant... he came home with kennel cough. Another vet bill later he is okay.... But still. What on earth are they doing in there? How many other "accommodations" are they making that aren't kept?? Maybe another dog didn't need to get a bordetella vaccination and that's how mine came home with it? I don't know but a 30$ stay for 3 hours (including the price to just make an account) plus over $300 in vet bills later. I'm not happy and would never recommend this facility to someone. I truly hope no one came home with puppies because I know that is a lot more than $300. PSA if your dog stayed here on July 14, 2025 they may also have kennel cough or be pregnant.

Bekki has been grooming my babies since they were born and suffered a lose of one;( She helped me…read moreintroduce my doodle to the grooming process at 8 weeks old. Letting her run around the store playing with all the dogs and even meeting a kitty for the first time. I will follow her wherever she goes and now she comes to my house! How more perfect could that be? She loves my fur babies and they love her. And the cuts are show quality. While she was at the store she was my 'go to' groomer always. And now that she's got her own business going this is the groomer to call. Now as her own small business owner I know she'll treat the babies even better if that is possible. She's working in the Farragut area but if you have a multiple dog household she may come to your home in West Knoxville like she did mine. Call Bekki- she is hands down the best.

I called Bekki to groom my 14 y/o mini poodle. She was able to get us in quickly. She arrived…read moreprompt to the appointment. She got to know my dog briefly and then took him out to her trailer for grooming. She did an excellent job and she even remembered his duclaws. She also got all of the gunk out of his eyes which no other groomer has done. It did cost a bit more which I expected since they have to come to you, but it was definitely worth it since she dbetter job and the dog did not sit in a cage for hours at a time waiting to be groomed and then picked up. I would definitely recommend this option to anyone who is looking to get their pet groomed.

Our Paris who is 4yrs. old came out happy and we were thrilled with her coat, the way it was cut…read moreand her stylish new look‼

I've been bringing my dog here for a few years now. She's always nervous and shaky but as soon as…read moreshe sees Virginia she's full of kisses.

Sherry was WONDERFUL! Was doing our dogs for years. SADLY…read moreshe has sold her business and is moving to OHIO. Such a loss ! Sherry you will be missed!

My dog was afraid of her. Now I know why!…read moreMy dog would run and hide when she heard bow wow van pull in. She'd shake I'm so sorry I handed my dog over to Sherry. My pup was trying to tell me, finally I understood.

Cally's grooming and pet hotel are awesome..Cally is my Teddy's groomer but recently I had to put…read moremy Teddy is her pet hotel...He was taken care of beyond measure. I would highly recommend her establishment. I messaged her everyday to see how my Teddy was doing and she got back to me right away. She took pictures of him and sent them to me, which made me feel comforted..Teddy was in her pet hotel for 10 days. Her hotel is clean and accommodating. They followed all my feeding and medication instructions for Teddy. I will only take him there for his grooming and future kennel needs. Thank you staff and Cally for taking such great care of my boy...

Our Chocolate Lab Theo never smelled so good. They cleaned him up real well and gave him a nice…read morelittle scarf and also some doggy cologne. Lastly, they also clipped his nails, which was unexpected but appreciated! Great service!

Worker was not welcoming and said nothing--no help at all for a first-timer. It was somewhat clean,…read morebut you are responsible for cleaning up after yourself, so if someone before you doesn't, you end up cleaning your dog's hair and theirs too. That's part of your 12 minutes, and that's my biggest problem. The 12 minutes is supposed to cover washing, drying, and cleaning up. Who is washing and drying their dog in 12 minutes? I had to pay $24 just to have enough time to dry her. The time doesn't pause if you turn off the water or dryer. Unless you're doing a quick, half-ssa bath, it's not the place to go. Other places are better. My dog is short, about 50 pounds, built like a bulldog, and has short hair--and that still wasn't enough time.

This place is amazing!!! We brought five dogs here to be washed after being in the dog park and…read morethey had red clay on them and now they're super clean!!! I highly recommend it!!!!

I was able to get a quick appointment, unusual for any business…read more Though I had some 'sticker shock' from what I had been paying for our former mobile groomer. I was very please with the service. Our 2 dogs seemed to really enjoy the groomer (Erin?,) so sorry I'm bad on names. She seemed to have a quick rapport with the dogs and loved talking & petting them in the beginning & at the end. I would have liked a closer shave on our younger dog, though overall she did a good job on both 4 leggeds.

Our Belgian Malinois just full-service groom by Haylie for the first-time Absolutely…read moredelivered--blew-out undercoat, brushed out, fluffed dry and amazing nail trim.