I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

"Paul has always gone above and beyond for his customers--and now for mine as well! He recently…read morehelped one of my clients while she was on the island, and she was so thrilled with the experience that she called me just to thank me for the referral. It's a small family-owned business, and you can really tell--they're honest, local, and genuinely great people to work with."

Experienced shop. Honest about timing and watch the costs. Also tows!! Great people. Glad to have a…read morepartner on the island to maintain my old Jeep.

Services and quality are good, and plan to come back for future services for any other help needsread more

Low key and no upselling. Apparently I have to write at least 85 characters and go through some…read moreyelp verification process to leave this review but this is the only annoying part of the experience as the rest of it went smoothly

Many years ago I use Burton Auto almost exclusively. The auto repair shop behind the pottery shop…read morein downtown vashon tried to strong arm me into replacing my engine for hundreds of dollars more than other places charge for engine replacement. Worried about spending that much money, I decided to get a second opinion. I went to Burton Auto and spoke to the owner. The owner of Burton Auto advised me that I did not need a new engine. I drove my vehicle for 10 more years before selling it. I didn't need car repair but I use Burton Auto for oil changes and other maintenance. A few years ago I went back to Burton auto. The owner was nowhere in sight nor was his son or daughter. They were incredibly rude. I brought the car in for repair after having extensive diagnostic testing done by a mechanic that came to my house but then got another job. My car was an old car and it needed a special relay ordered for the electrical system. I was told Burton could get this. They called me a few hours later and told me to come get my car. They said it would take a while to get the part. I went and they wanted hundreds of dollars. Nothing had been repaired. They wanted a couple of hundred of dollars to tell me that the part I already knew needed to be replaced, needed to be replaced. Another time I went in with a flat tire. One of the workers screamed swear words at me for being in his way. Washington is one of the states where auto mechanics are not required to have professional licenses. Sometimes this shows in a very bad way.

I'm so disappointed with this place. I really wanted to like it and the two people working in the…read morefront are very kind and cheerful. I've heard nothing but good things about this shop so I was really surprised when it took them 4 times to fix the power steering pump on my daughter's Subaru. They kept citing manufacturer defect as the issue for the 3 broken pumps. They were apologetic and eager to try and make it right which I appreciated. What I did not appreciate was the advice of a mechanic, who was familiar with the car, being completely discounted. (Since the car was initially unsafe to drive off island my daughter was unable to take it to her usual mechanic.) The car continued to have problems until my daughter was able to get it to her mechanic who completely fixed everything and reported that some kind of sensor had been unplugged and not plugged back in and the wrong power steering fluid had been used. Burton Auto was very apologetic and refunded my daughter the amount she had to pay to have their mistakes fixed, which I really appreciated. I decided to give them another shot with my car because they were so nice and seemed to genuinely want to help. I had my battery replaced which seemed fine except they weren't exactly sure the battery they had would work and had to call the auto parts place on island to ask. I figured they should know but appreciated them making sure. Next time I had them change my oil, check my breaks, and asked them to see if there were brighter headlights available for my car and asked about the new LED headlights. I was told they didn't know about the LED headlights but would look into it. When I picked up my car one of the wheels was totally loose and I could barely drive the car so I had to turn around only a couple hundred feet away. The headlights they put in, which I specifically asked them to only replace the headlights if something brighter was available, were about half as bright as the ones they took out. They never looked into the LED headlights like they said they would and my fog lights are now brighter than my headlights. Before I couldn't even tell if the fog lights were on except in fog. Now I practically need the fog lights on to all the time. I was charged $150 for the bulbs and replacement. I feel really frustrated and won't use their shop again. The mechanics seem to have no idea what they're doing. The employees are very nice but after hearing nothing but good things about this place I feel it's really important that consumers have honest information about the service and mechanics here.

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

In my experience, this business goes above and beyond. They are honest and do an excellent job, but…read morethey even personally came to my house and cleaned up an oil mark on my carport floor. That kind of service is rare these days.

They didn't try to upsell me for more services. Great communication and they fixed the problem…read more Honest folks.

What a gem. Located in Seattle's South End (Souf End if you know), their mobile service is so…read moreconvenient. They were fast to respond, scheduled quickly, arrived on time, and didn't try to haggle. The prices are absolutely fair and probably a little low for the mobile service convenience. I'm thrilled and will refer them without hesitation.

Service was quick and reliable! Ezra helped me with a car battery problem and answered all of my…read morequestions. Would highly recommend them for any services.

Was on the Island for work and met Nick while I was grabbing lunch at an incredible (another…read morereview, stay tuned!) Mexican eatery. Asked him about a couple of service lights that had come on that morning while we were waiting for our meal. He was so helpful and friendly, I decided to ask if he had to give me an oil change. Though the garage was full, he pulled one rig out real quick, did my oil change and I was on the next boat. Best decision I made today. Easy decision supporting a locally owned business who supports their military. I will be back!

I've been taking my truck and car to At Your Service for at least five years now, and what a great…read moreshop it is. I usually talk to Wally who is always helpful and engaged and works to get my vehicles in and serviced. These guys are so good that there's usually a wait, but the times I had a pressing issue, they went above and beyond to work me in on an earlier time if availability arose.