Quality service at a reasonable price. I trust them. I call them first and than I call back.read more

Excellent response and service. The unit went down overnight and they showed up that day to…read moretroubleshoot

Eric and Jordan from Britt's A/C showed up to diagnosis a noise we were hearing in the air handle,…read moreunfortunately it would not make the noise while they were hear. I feel very good with the inspection. they told me to call them back if it happened again. One hour after they left the noise reappeared, they told me to call them back if it did and I will.

Britt's Air Conditioning for poor installation and refusal to honor a 5-year warranty…read more Installation (Dec 2, 2024): An employee fell through my ceiling by stepping on soft insulation, admitting he didn't know it was unsafe. The job was sloppy, causing damage and my frustration. Current Issue (July 2026): The A/C unit has failed completely after ~1.5 years. My home is 92°F with a puppy inside -- unsafe conditions. Despite the signed 5-year warranty, Britt's refused service and flagged my account. This shows deficient workmanship, negligence, and breach of contract/warranty. I have tried direct resolution without success. Requested Resolution: Immediate warranty repair or full replacement. Reimbursement for installation damage. Removal of account flag. Attached: Contract, warranty, communications, photos. Please mediate for a fair, prompt fix.

I called Assurance Aire based on recommendation from a friend. Their customer service was second to…read morenone. We were not existing customers but called for help when our a/c unit quit running when we were in high 90 degree temperatures. Their repairman was at our house within 2 hours. The repairman told us he could do a temporary fix to buy us some time but eventually we would need to replace our system. Unfortunately the temporary fix did not work and within 24 to 36 hours Assurance ordered and installed our new system. During the time our system was down, they provided us with 2 portable air conditioner units to keep us comfortable until the new system was installed. Very impressed with their attentiveness to our needs.

Great guys, came installed new unit cleaned up everything, and unit works great. Interviewed four…read morecompanies before deciding on Assurance so glad I went with them.

Run away! I bought my system new with warranty. After 8 years I had to call them out because the…read moresystem wasn't running. Were going to charge me $300 to replace the capacitor until I pointed out my warranty. They replaced it with the cheapest Chinese capacitor you can get ($9.99 on Amazon) and charged me the $80 labor. Year 9, system isn't running, have to call them again (10yr warranty) this time they tell me my compressor is old and needs more power to run, I point out my warranty and they said this isn't covered. I paid them $300 to put a "kick starter" on. Called the office multiple times to argue my warranty, never got a call back and then find the location in my town is closed. System goes out again. I diagnose and it's the cheap capacitor, I buy a new one put it in. Woke up this morning to no AC, take a look and that $300 "kick starter" has blown the top of it's case off. On a hunch I remove it and the system works fine. It never needed a kick starter, it needed a new quality capacitor.

This company does poor work. They installed an AC system two years for an older woman in a mobile…read morehome. They placed the unit in an ac well on a slab that was too small. Now the unit is now unlevel and the weeds are growing up into the unit. I reached out to company and had them come and look at it. He stated that he would work out an invoice and price. It's now been almost two weeks and a couple of phone calls with the promise to send it, I still have not gotten anything from them . I would not trust this company!

This company was good when Chris owned it but on Nov. 27th 2022 they sent a crew, charged him $99…read morewho did nothing to help my neighbor. They quoted him $15,000 to replace his system but because he was a senior citizen, they would ONLY charge him $12,000. Bottom line, the A/C was under warranty which if they were professional and honest they would have checked. I will not call them again...

Extremely happy with the service I received from Tilford Air. This company is customer oriented and…read morealways makes you feel like their top priority. Making an appointment is actually a pleasure with their amazing office personnel. When getting quotes for this job it was an easy decision to choose a trusted company that does quality work and provides great customer service!

Amazing! Gabe is professional, polite, and through! He makes sure everything is checked during the…read morecheckup visits! And he is very confident, which is an added plus. I feel good about what he tells me! Thank you Bair Air! Jodean O.

Service tech Gabe was prompt, polite, & efficient. Due to the lighting storm I knew it was an…read moreelectrical component. He replaced both capacitors( AC & fan). I have never been disappointed with Bair Air. They are extremely reasonably priced & are honest & no pressured upselling (I have a 12yr old unit) They will do whatever they can to get u cooled down in an emergency. Thank you Bair Air.