I called in without an appointment- they were able to get my car in the next day…read more Excellent service. Greatly priced. Knowledgeable with tons of experience. Fast, efficient & positive. Will definitely be returning to them for all of my service needs. Strongly recommend.

I have been taking my vehicles here for years. I get great, fast service with excellent value. New…read morelocation on Trout Lake road.

Needed new summer tires. I had researched a specific tire and requested the tires to be ordered…read more Took only a few days to come in, and booked the appointment. Dropped off the car in the morning and picked it back up after work. The tires are amazing, price was fair, service advisor was knowledgeable, and friendly. A great service experience.

On June 21, 2024, I had an appointment to have my summer tires mounted on new wheels and installed…read moreon my vehicle. When I booked the appointment, I informed the representative I required new TPMS sensors and low-profile bolts. As a precaution, I dropped off the wheels, tires, and vehicle the day before the appointment. (The appointment was scheduled for 8 a.m. on the 20th.) On the 20th, I popped in at 8:45 a.m. to check progress and was told everything was copacetic. At 9:18 a.m., a representative called to inform me that I required new sensors and bolts. I returned the call 55 minutes later and agreed to the extra charges. At 11:45 a.m., I stopped by (the shop) and was told it would take until 1:30 p.m. to finish the work. When I got my vehicle back, at 1:40 p.m., the interior was filthy (the tire bags had grease and dirt on them), the heat shield was loose (4 of the bolts were missing) and the TPMS sensors were non-functional. So, in summary, it took them 5 and a half hours to mount and install 4 wheels/tires, and in doing so, your staff damaged my vehicle and didn't install the sensors correctly. I am extremely disappointed. On June 25, 2024, I returned to the stop to have the tires torqued and the sensors recalibrated. As of June 27, 2024, the TPMS sensors are still not functional. At the request of OK Time HQ, in early July 2024, I sent an email to info@oktire.com and then spoke to the territory manager, but as of August 2, 2024, there has been no progress. No refund, no offer to address my concerns, no phone call from the local store, nothing. This is completely ridiculous.

Great mechanics. Worked into the night to get me back on the road for Christmas. At a super price…read more This is the place to go in North Bay.

I have been going to Barry for over 35 years and have always had fantastic service. I have never…read morefelt talked down to because I am a woman, he takes the time to show you the part or the problem area and explain what needs to be done. I have referred many people to him over the years - and they have all been pleased with the service. Two others that are part of the team deserve kudos for taking the sting out of car repair - Doug and Nicole. All in all, if you want honest, good work done on your car, this is the place to go.

Booked an appointment for a tire change, which turned into a 7.5 hour s***show wherein they talked…read moreto upsell me for work that I didn't need or ask for. AVOID.

They deliver high level of service through their booking tool and follow-up calls. They provide…read moreloaners, drop-off and u-ride service within the city to get you taken care of. They provide written feedback and have detailed notes on your previous services. Pricing is fair, service is un-matched.

Went to see Andy Vaillancourt at Trout Lake Auto concerning the cooling fan running on high when my…read more2009 Ford Escape's AC or Defrost was running. According to Google a very common problem on lots of Escapes and Tributes. Andy diagnosed as a defective throttle valve and called the local Ford and Mazda dealers for a price which was $232, Yikes. He said he would make some more calls to see if he could source it cheaper. He found one at $60 and installed it in just one hour after bleeding and recharging refrigerant. Saved me nearly $200 with taxes, probably more as he included diagnostic check in the hour of labour. I'm taking my Ford Escape back to Trout Lake Auto for sure.

My husband made an appointment with this garage on a Thursday, for Monday morning. When he went on…read moreMonday, they said come back on Tuesday. We arrived at the garage Tuesday morning to be told that there were too many other cars to fix so we would have to come back Friday, they might have time then. The issue was not about the delay, but with the very rude and aggressive way that we were spoken to. As soon as we entered the garage, we were spoken to very very rudely, there was no good morning, no sorry about the delay, nothing. As I do run a business, I was shocked and appalled that someone would speak to a customer this way. I would not recommend dealing with this garage.

WORST -REPAIR-EXPERIENCE -EVER Avoid this gyp shop at all…read morecosts Took a 2012 BMW X5 in for an oil leak and 3 months & $6200 later it was delivered and would not start. After a new battery from a 3rd party it does not run at all. Terry Parolin does not take or return calls. Jake in service is useless and not willing to engage. After chasing this bunch for a year, it is a waste of time. What a crooked bunch. BEWARE!

Beware of the this shop. I wanted to buy a new volvo and decided to have the local shop purchase…read moreit for me and to quote the owner Terry--"we will take care of you." To be fair he gave me a loaner car (2004 volvo with 350,000kms) and we waited weeks and then months for the delivery. He said Volvo didn't care about its customers. I contacted volvo on their Volvo Canada site and got a response saying the order would be delayed for another couple months. We had now waited 5 months on the delivery. I asked that the deal be ended and the owner Terry Parolin said he wanted his car back with a $900 monthly lease of the loaner. He signed the car over to me so that I could insure it. Yes, ownership and all with nothing in writing. After some inquiries by his Jayme we found one in Waterloo. Then I found out they didn't buy the car, I did. The invoice was made out to me. If I had known at the onset I could have gone anywhere to buy this car. He made it sound like he was a Volvo specialty shop when in fact he was really just a garage. A couple of months of ownership and i have a minor problem. He can't help--he is not a dealer. He gladly sold me winter tires. I discussed this dealer with local people and I could not fine one person who thought this dealer was great. One person bought a used car that was in a major accident and bought it believing the dealer it was a low mileage used car. Others complained over billing and an indifferent attitude. The clincher for me came when he wouldn't even acknowledge me in another setting. This place is to be avoided at all costs. When the owner pisses you off the entire staff are all his relatives and they make you feel really unwelcomed. Take your Volvo to anywhere else. I now drive to Newmarket and when I walk in I feel like I am welcomed. PS: I am man of my word and he got his loaner back when legally it was mine. Oh and never paid the $ 900 lease for a 13 year old car.