Hit a deer in early December. Reviewing the shop options for an estimate (per my insurance…read morecompany), Customs Classics was the closest independent shop I could find. (Being new to the area all I had to go by was big shop or small.) Initially they told me the car would likely be ready around mid January factoring in getting parts and the holidays. While the communication was all initiated by me, once I got someone on the phone it was all pleasant and accurate. Despite my crappy insurance company (you know the one cough Jake cough) the car was done January 14th. After a cursory inspection it appears to be a first class job. The paint looks great, all the electronics is working, and I'm happy.

After getting NOWHERE and being thrown through hoops with my insurance and Safelite, I called…read moreCustoms Classics regarding my car which was broken into and the driver's side window was smashed. Within days of calling, they had it fixed right up! A big thanks to the talented hardworking guys for replacing the window and doing an excellent job at it to. It may just be a window, but the quick response and timely manner is a HUGE relief to me! Recommended 100%

I have a specialty car with very low ground clearance. I managed to chew up the underside of the…read morenose on several driveway entrances. Making it harder was the white pearl finish requiring three different coats. Bill Walter did the work himself and it is now perfect. Extremely reasonable cost. From a 100% restoration my classic muscle car to this repair, I wouldn't go anywhere else.

Everyone at S&A was great to work with. They provided timely responses, accurate estimates, and…read morequality repairs. On top of that, the car was cleaned and shined and look like new when they were complete.

If you are ever in need of an auto body shop, I'd highly recommend Lichty Brothers Collision…read moreRepair. I noticed a 1/2" rust spot on my door the other day. No idea how that happened. Stopped by my trusted auto body shop, Landon came out and determined it was debris ON the paint! He scraped some off and even offered to complete the task. I, embarrassed , went home and used tar remover and fixed it! What a wonderful way to do business! Customer first, a great trait, and a rare find today. Thanks, Landon!! Also going above and beyond

The staff at Lichty brothers is very knowledgeable and professional. The staff replaced my…read morepassenger door after a collision. I also requested a few upgrades to be done while it was at the shop. They handled setting up the rental car for me so I could drop off the truck at there shop and pick the rental up at the same location. I am very pleased with the quality of the work. Thanks again

Scratched and creased the left front fender of my brand new truck. Crash champions got me an…read moreestimate quickly and had an appointment scheduled within days. They turned my repair around in 3 days, came in under their estimate, and it looks like it just drove off the lot. Highly recommend them.

Horrible experience with Crash Champions. I was rear ended with minimal trunk damage. Crash…read moreChampions is close to my house so I went there for convenience sake. I will not be returning. First, I had to essentially babysit the entire process and no one was giving me updates. I was acting as middleman between two insurance companies and the shop. They took way too long to order the parts, and apparently the first order was damaged so they had to order them again. Fine, things happen. But no one was telling me this until I called after two weeks of no updates. Front desk staff is incompetent. After my car got repaired, I had to bring it back days later because the rear sensors were not functioning correctly. They brought out the Nissan guy and now two weeks later the sensors are going haywire again. I brought it to the dealer who found numerous issues with the body work and loose sensors. This will be an additional $1,100 to fix. The day I got picked up by enterprise for my rental car, apparently two cars had been STOLEN the night before from the Crash Champions lot!!! They didn't even tell the owners until these people called the shop while I was in there for a status update! Overall a horrible and tedious experience. Completely unprofessional, inexperienced, wasting everyone's time and money. Shame on you. Do NOT come here.

I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

BUYER BEWARE!!!!!!!!!…read more My husband and I have ALWAYS purchased our vehicles at Lancaster Toyota, sadly we can NEVER recommend them ever again! Our 2023 4-runner has only 22,000 miles on it, was almost one month after the 3 year warranty and the passenger side camera went black. It failed. We took it to them to be diagnosed, spent $185.00 to be told yes it needs replaced and we will not cover it under warranty! We immediately reached out to the manager and was told because we had our servicing done elsewhere they will not honor the warranty! They said we could try to go to Toyota Corporate and see if they will honor the repair so I reached out to Toyota corporate and they told us the dealership CAN replace it under warranty, but they choose not to!!!!!!! We have been so loyal to them for the last 35 plus years and they chose NOT to do the right thing! It will be the last Toyota we will EVER purchase. Unbelievable and very sad..... we were shocked and very disappointed

Aaaaarggg!!!!! Put yourself in the hands of the car dealership for repairs at your own peril!!! I…read moreknow this, but I had no choice cuz they're the only ones who can replace and program a lost key, and then they started adding stuff and parts they said I couldn't pass inspection w/o and before I knew it I was 900$ poorer, but I am know the proud owner of a 32$ light bulb.. god only knows how much they charged to screw it in??!! Toyota repair and services in Lancaster pa, may u all rot in hell.

I found the car i wanted in autotrader. I contacted the dealer to make sure it was available. I had…read moregreat communication via text with the online salesman. He even circled back end of day to let me know the vehicle was still available. I showed up the next day. The Dodge Durango was waiting right out front for me. I was greeted almost immediate by Michael aka MACK. Who was filled in by the online salesman and had the key in hand knowing i was coming. We took the Durango for a test drive. I've never encountered a salesman so excited about a vehicle. This car is equipped with a 5.7 hemi. He explained everything to me. Showed me all the options the car came with. He had answers to all my questions. Walked me through how the finance process would go. Everything was as smooth as butter. Even the lady I'm sorry i didn't get her name where i signed my life away was amazing. Explained all the warranty option. And financing option. She was very patient. I highly recommends this duo.

I bought a car, I was desperate in need of transportation. They sold me an $81k Jeep Grand…read moreCherokee 2023 4xe (bought 03/26 with taxes around $42k). First of all, it wouldn't start when I was signing papers, and I'm an idiot for going through with it. Following months, sunroof wouldn't move, elevation adjustment was DOA, gas cap wouldn't open at one point. They told me "oh you have a warranty you can take it to any Jeep dealership to get it fixed!"....... And then the electric charging stopped working, plus the 3 recalls pre-purchase that hadn't been addressed. It's baffling how incompetent and/or scummy this dealership is. If I had more money after buying this car I'd be hiring a team of lawyers right now Oh, after they got it running 2-3 weeks after signing, I was just excited to get it... They drove it to me at work, I just traded keys with the driver in the parking lot because we were literally in the middle of surgery. Couple weeks later I called about the sunroof not working, they connected me to the manager, "hey your rental was returned with serious damage to the wheel and bumper" and I ended up paying $500 deductible from my insurance. Weird how their driver drove it back 130 miles with no tire issues.

Do not use Spot Check for auto body and paint…read more I bought a low mileage older car from the original owner, an octogenarian who no longer drives. It had bad clearcoat peeling. Other than a few small dings, the body was in good shape. Spot Check quoted a price hundreds less than Maaco. I only found one review for their body and paint work online, and it was positive. I decided to give them a chance. I wish I hadn't. Some minor flaws are expected for a cheap repaint, but they did some things that are unforgivable. While sanding the trunk lid, they sanded parts of my rear window. They did not admit this. While not broken, it is severely scratched and beyond repair. They also left sanding marks on the headlights. They broke my taillight - then told me it was broken, like they were doing me a favor by informing me. I know they broke it, as I cleaned the car extensively before giving it to them. They apparently tried to remove the taillight, which requires removing at least part of the bumper cover. But they didn't do that - they just removed the four nuts accessible from inside the trunk, then yanked. They cracked it in multiple places. They left a small part of it on the car and painted it - see the picture missing the taillight for the broken piece left in place when they painted the car. Then, they tried to superglue it all back together - and back onto the car, getting glue on the paint! Removing the bumper cover isn't difficult. I did it to replace the taillight after I got the car back ($50 for an aftermarket taillight on eBay). Learning that you need to remove the bumper cover, and how to do it, isn't hard, either - the Internet will tell you. They didn't even take the time to find out how to do it right. That should be Auto Body 101. Not that they should have removed it at all - proper masking would have sufficed. There are many areas that weren't painted, or didn't get clearcoat, or weren't cut and buffed. Lots of spots that I'd call "pimples", maybe from excessive debris on the car when they sprayed the base coat. Worst of all is how proud the owner was of their work. He seemed so pleased with how it turned out. It's truly awful. I'd go back and ask them to fix it, but I don't trust them to do it right. I learned my lesson. PLEASE let me be the one to learn it for you, and don't make the same bad choice I did.

We have now purchased three cars from spotcheck and they are always great. We purchased one which…read morewas rear-ended, which we replaced, and now one for our son. they are fair prices, decent vehicles with no problems.