I found a truck I liked online knowing this dealership was 2.5 hours away. I asked to do as much as…read moreI could remotely to save myself multiple trips or sitting in the dealership all day. The team went above and beyond my expectations, specifically Eon in Sales and Bri in finance. This is how car buying should be! There was no pressure and everything was completed in a timely fashion. Above all else they were down to earth people which made this process stress free and almost actually enjoyable.

Do not deal with these people when it comes to service, no experienced techs, do everything to your…read morevehicle except what you take it for, charge you for services not even wanted nor approved by customer, over charging.. just an all in all bad experience

My daughter bought a pickup truck less than a year ago. The truck is completely rusted out. She has…read morehad nothing but trouble since she bought the vehicle from the salesperson who we feel was dishonest. When we took it to another repair shop, they knew of these people and did not want to hear our story because they were friends. But the repair shop we took it to did say, there is no way this rusted out within 10 months. This damage was already done when she bought the truck. I will never trust this company again or their repair shop in Willow Street where I had my own problems. Warning. Do not use this service

From the owner: A & A Auto Sales and Service is an extension of A & A Auto. Offering you professional auto repair…read moreservice for most makes and models. Built on a strong foundation of auto repair - we can handle simple tasks like oil changes, tire rotation to complete engine replacements. Brakes, exhaust, tires, computer diagnostics are also part of our services. As a used car dealership we handle sales a bit differently. We want you to get the vehicle that best fits your needs, not let you settle for one simply because we have it. With decades of experience repairing and maintaining vehicles, we use this knowledge to help find you the best vehicles possible that suits your lifestyle, budget, or dream. With our trusted sales team's guidance, we'll help find your next great car or truck. A complete auto body department (located at our Willow Street location) specializes in collision repairs including small dents and dings. The paint department sprays PPG products in a modern high quality downdraft spray booth. Estimate are FREE and we work with all insurance companies.

Was told by the new service people that I needed brakes and rotors. Since the the old Stoner-Wade…read morestaff told me 6 months earlier I'd likely need brakes at inspection I wasn't surprised by the brakes, but rotors? After the huge the increase in service rates I just couldn't trust them and took the vehicle to another shop but didn't mention Susquehannas recommendations. Not only were the rotors fine, but the brakes were fine too. ( I don't on drive much.) So Susquehanna Ford is now your typical scumbag crappy car dealer, overcharging add recommending unneeded service. Avoid at all costs. Original review below: New owners - Price for service now 50% higher! For those who didn't know Stoner Wade was purchased by Susquehanna Dodge. I have been buying from and getting service from Stoner Wade for over 15 years, but Susquehanna Dodge ruined it before I could even give them a chance. I had heard Stoner changed owners so I expected higher service prices on my next visit. (The new owners will need money to pay back the buying the dealership, right?) But heavens above they're trying to make it all back in few weeks. Service rates, that's the hourly charge charge for service work, jumped from $90 per hour to $130! That almost a 50% increase. Then I found the main salespeople I've dealt with for years have left or are leaving. Both of the service people I spoke to were also leaving. How evil must the new owner be to drive out so many employees so soon? I used to rave about the quality of work, the caring nature of the staff and how reasonable pricing was (not cheap, reasonable.) Sadly the new owners have already decided to drive off the one thing that pays the bills, customers. Must be an accountant in charge now. A sad and terrible loss for all their customers and for Quarryville/Lancaster.

So I have been a loyal customer since the dealership changed from Stoner Wade. I have my F150 and…read morewife's Explorer serviced there. Today, I took my truck in for a state inspection. The service manager came out and told me I needed rear brake pads for it to pass. I teach engine technology at a technical college high school and was a ASE master technician in the past, which gives me a little bit of car knowledge. Anyway, I told him to go ahead and replace the pads, thinking the cost would be, worst case 3-4 hundred. He came right back out and told me it would be $661.00. Told him not to do it, I would and bring the truck back. I know dealerships make their money in the shop and I expect them to make a fair profit on every repair, but I'm sorry, that price was just not right or fair. No way you can ever convince me it is. I drove straight to CarQuest. and bought the rear pads for $28.00 went to the school and replaced them in less than forty minutes, after which I went straight back to the dealer. I was then hit with a re-inspection fee of $47.00 to have them just look at the rear brakes which would take but a few minutes. I could see that fee if I came back at a later date, but the same day and already a loyal customer. Well, I hope the $47.00 dollars was worth losing a loyal customer. Loyal customer meaning a customer you can TRUST who keeps coming back and spending their hard earned money at your business. What about being able to TRUST the dealership??? That TRUST was broken today.

After waiting during the five-hour window given for today's service, my daughter called to find out…read morewhy the tech never arrived. After navigating through 4 unhelpful bots, a very rude woman named Marie made a ton of excuses even though my daughter was supposed to be the second service call of the day. She tried calling the tech, who never answered, so she put us through to the supervisor, Bill, who said the tech ran into issues that he was helping him with and then he'd be over. Then he said he'd call the tech (who he was supposed to be with) to make sure he'd be here within an hour (a whole hour later than the promised timeframe). We're STILL waiting....

I feel obligated to update this review. Bad experience last time as the repaired chip turned into a…read morelarge crack, but I just used them again and it turned out great. Our tech Bryan called me in the morning to see if he could come early (initially after 1:00) which was fine as I was working from home. He was in and out in 20 mins and the chip is completely gone. Last time you could see where it was attempted to be fixed, but this time it's completely filled. Here's hoping the filled chip holds this time.

Id give them 10 stars if I could. Have only used their services a few times over the years, the…read morelast 2 days ago, and every time I have found them to be very, very nice, efficient, and the kind of folks I wish worked many other stores where the service is usually the opposite. On top of that I got to play with Wallace their boxer. He stayed behind the closed off counter but I was still able to pet him Between lovely people and a wonderful dog, I wish I had more reason to use their services.

Excellent, quick and very efficient tag and notary services here. Highly recommended!read more

I just got back my car from Pristine. It's a 2020 Ford Fusion Hybrid. They did such a wonderful…read morejob! It feels and smells new inside and out. I'll definitely be using them again, and, also recommending them to all my friends and family ! Give them a try, you won't be disappointed. Sharon Tipton Quarryville, PA

Very impressed with the job the guys did on my wife's Camry. They cleaned everything. Interior,…read moreseats ,doorjamb and the engine bay. Great job. Car looks new again. Money well spent..the cloth seats are tan and we're stained by coffee,water etc. They made them look showroom clean. Try them, you won't be disappointed.