I can't say enough good things about the vet who operates this business: Geoffrey Smith, MRCVS -but…read morelet me try! His business is small and run out of a house (that I assume is also his home). He is the only vet there and so you get his full and personal attention (he did take a brief vacation last year when he had a young lady take his place - and she was wonderful too!). Indeed you could imagine a British TV show about this man and his business. Oh wait a minute - that was done already back in the day (1978-1990): "All Creatures Great and Small" The surgery itself comprises a waiting area and his office/surgery. We LOVE the personal service that he gives, so does our beloved little guy "Ricky Martin" our 6 year old Jack Russell/Chihuahua mix born (and dumped roadside) in Houston, TX - thank goodness we found each other!! The occurrence that comes to mind is about 6 months ago when little Ricky (on an extended leash while walking with me) was attacked with no warning by a ferocious German Shepherd (Alsatian) which the owner was allowing to run free (forbidden in the UK) - yes I later found the address of the thoughtless owner, reported him to the police and now he has to keep the dangerous dog on a leash with a muzzle or he will go to prison. However, Ricky was bleeding and we got him immediately to the Doc who calmed him, shaved the area of the bite, studied and informed us that had the bite been 1/4 inch deeper or 1/4 inch to the left the carotid artery would have been severed and he would have bled out on the spot. He explained everything to us, advised why he was NOT going to use stitches, gave us painkillers for the little guy and antibiotics. Follow up a week later and all has been well since he pretty much fully recovered a month or so later. Poor little Ricky will not walk with me through those areas where he was attacked - his memory remains, as does ours of this wonderful, caring vet Two big thumbs up and one little paw up! Review # 109 2019

Looking at the reviews this vets seem to have improved considerably…read more I used them around 10 years ago. The turning point for me was when I rang in as an anxious pet owner asking about treatment for my dog, the receptionist thought she put me on hold. She then proceeded to use every F word possible and scream that she couldn't F'ing cope with me. Her supervisor came on the phone and I advised her that I had heard everything and she could only apologize. I immediately changed vets and informed them that I could not leave any animal of mine in their care if that is how they spoke about their clients! I also took a Terrapin in for treatment which I had found, the vet looked and hinted they were not funded for wildlife but said the Terrapin looked alright. I then rang the RSPCA who took the poor creature to a sanctuary, it died en route. Coincidentally they then took it to Peak Vets who diagnosed extreme muscle waste. So not alright then? Still they didn't have to treat it as it was dead. The Partner Steve rang me to ask me to clear my bill, no apology! He has since retired. So it was 10 years ago, still a lot of the staff I spoke to are still there. Sorry but had I not heard how that receptionist/vet nurse and her disgusting and disturbing outburst then I would have been none the wiser. Lets hope they have changed!

The staff here are absolutely wonderful with all kinds of animals and we've taken all sorts down…read morethere; cats, dogs and even degus! Both vets obviously love animals and they are wonderfully reassuring to us worried owners too. The reception staff are also extremely friendly and are on-hand to answer enquiries by email as well if you haven't got an urgent problem. I would definitely recommend these to anyone in the area.

A huge THANK YOU to Manor Vets who have been absolutely fantastic. We first had to rush our cat…read moreIfrit to their 24 hour service a few months ago and were so kind and understanding when I explained my situation (not only a poor student but a poor disabled student relying on public transport) and let me work out first bus I could get to get Ifrit seen ASAP. Recently had to return to Manor Vets Edgbaston as it appears Ifrit has cystitis again and they're currently processing his urine samples today - a rush to make sure no underlying problems! By phone they are incredibly kind and patient, very understanding, and gave me numbers for the Cats Protection and Friends of the Animals for badly needed help with the cost of vets consultation and neutering fee for which I am incredibly grateful for. Some vets can be quite snobby and look down on lower-income people, but this recently refurbished state of the art veterinary practice is far from snobby. Treats were provided for the furry patients which helped Ifrit relax in the waiting room, and everyone there was definitely a pet person, creating a calming, warm, welcoming atmosphere. They've also given brilliant advice on foods that help his condition and it is little touches like that make me so grateful we chose Manor Vets.

Arrived 15 minutes early and been told that my cat doesn't registered there even though the email…read morestated that me and my cat is registered in there. Took a day off to make sure my cat got sorted. The lady on the desk make it sound like the fault is on me that I came to the wrong branch, which is unacceptable and quite rude since the email I got is a proof of that. The only good thing is she managed to request appointment in the other branch which is in the other side of the city and is quite hassle to get there because of the distance and there is an repair on the other place so the parking will be a nightmare. Please own it if you made a mistake, that's the point of the customer service. Don't make it sound like your patient made a mistake and make us feel bad about it. My cat is already stressed, me and my fiancé also struggle about it, but please please don't make us feel even more worse with trying to put the blame on us. I really appreciate that you manage to get the appointment sorted in different place on the same day. Thank you for that. This review is for the service from the front desk customer service and the system, not for the vets since this is my first time there. Hopefully the service in the front desk doesn't reflect the quality of the vets for Daisy.

Excellent vet. Clean well staffed with very knowledgeable medical staff. Doctors were very gentle…read moreand kind to my two kitties, as well as informative about the heart murmur that one has.

Extremely friendly and experienced Vets, the nurses are all qualified veterinary nurses or are…read moreundergoing qulifications. Very proffesional yet compasionate service and very reasonably priced. Interest free credit is also available. Lockwood Animal Hospital is part of a larger Veterinary Group owned by a practicing Vet making sure that Animals welfare is of paramount importance. I have taken both of my Springer Spanials there for a couple of years and will continue to as they have the oldschool friendly attitude that is sadly lacked by other Veterinary practices within the area.

I love this place. The top man, Guy Is amazing. Really caring and gets involved…read more When you are told something, he fully explains it to you in human terms! Practical advice for pets. Would recommend prices-very reasonable especially for the medication if you need any. Our dog had a bad leg and had to have operations. She wouldnt excersize the muscle so guy got us in touch with a water therapy place (swimming lessons for dogs!!) He then helped us claim it back on the insurance. Would recomend 11/10 for the friendly staff and for the quality of service here. Plus they remember my dogs name every time we come in !!

Our dog was very ill in August and we phoned St Marys Vets. Guy came out and was fantastic at a sad…read moretime. We had to have our dog put to sleep. The staff were marvellous understanding and caring. I would always use this vet. They are all brilliant.

Thank you to the vets at the Tunstall practice who looked after our little cat Bertie when he had…read morepneumonia. After being an inpatient for two days he came home and slowly recovered and is now a very well and happy cat looking forward to Christmas with his family. We are so glad to have him fit and well again, specially his 'Dad". A big thank you to everyone who looked after him.

I used Willow Vetinary Clinic for 21 years without any problems. During the last 8 years, my male…read morecat had pancreatitis. I was not able to get insurance for him, so had to pay for all treatment myself. I have a number of rescue cats. I paid all bills over the last 21 years without question. During 2010/2011 my then 13 year old developed a knee problem. I was concerned with regard to her treatment. she had a plastic knee which cost over £500.00 with the cage I was advised to buy and other things. she had to be kept in the cage which ended in being a duration of over 6/7 weeks as the hole in her leg did not heal. She was stitched and stapled. no collar was put on at first until WE requested it. Finally, being exasperated I returned to the vet for the 6th time, seeing a different vet, and saying I wanted to leave my cat there until they had sorted out the problem. I had a 4 year old granddaughter and my cats leg was oozing rubbish. I telephoned to see how she was and a very snooty receptionist told me that she had taken so long to heal because I hand't followed their advice. I had! I bought a cage £50.00 another litter tray. kept her in it for far too long. returned to the vet 6 times which cost for the fuel and time off work. I told her this two weeks later I received a letter saying they did not want me as a customer any longer. my husband was livid. I wrote for an explanation and was completely ignored. I contacted them some months later because my pancreatic cat was very ill and they wouldn't treat her. So what point it the Royal College of Vets advising people to contact the vet in the first instance. Once you question anything thats it absolutely shocking treatment and I don't believe they care two hoots about the animals because they would not treat mine even though they knew he could die. Really caring vets if you have nowhere else to go, yes use these Willows in Endon.

Our family have used this veterinary practice for years but today was the last time . We took our…read moredog today to have her post operation check up ( already included in the price of being spayed ) during this consultation we asked about steroids that our dog was taken off of for her operation and they very cheekily they charged me another consultation fee !! I question the fee after I'd payed and was told that's how it is . We will not return

This is a great vet for dogs. They provided excellent care for our three elderly dogs right up to…read morethe end of their lives, and they will also handle cremation if your dog dies. They are very sensitive and professional.

Ashwood Veterinary Clinic is my go to vet in the Sutton Coldfield area. Ashwood has a small clinic…read moreon Holland Road, a quick walk from town centre, with their main surgery located 2 miles north in Four Oaks. The local Sutton clinic features one veterinarian, nurse, and office manager. Even with a small staff, the hours are impressive. I've typically been able to call their office in the morning and get an appointment for our dog the same day. The clinic has also been able to rush documentation for a pet passport so that our dog could visit the European Union with us. The staff are very professional, and the prices quite reasonable. Dr. Simon Perry is amenable and funny, and really cares about your pet. I can rest easy, knowing that our dog is looked after by such an excellent veterinary clinic.