After finding the New York Apartment complex on several online apartment apps and websites, I fell in love with the units. They were listed within my price range, and as available. After I met with the associate at Reams Realty, she showed me a beautiful 1 bedroom apartment that I loved and wanted to lock down. She told me as long as I put down at least $200 for partial deposit, I could reserve the unit, and that it cost $995/month including utilities. I sent their company a check for $200, and proceeded to send checks to the company until my full $750 deposit was paid in full. It wasn't until AFTER I began to put money down on my deposit (over half of the deposit was paid), that I was informed the unit would be $100 more per month in rent, and that I would not be able to move in on the original date agreed upon in person.
I gave the company the benefit of the doubt for misinforming me of the rent and allowing me to put money down on a unit that was falsely advertised both online and in person, because I really wanted to live in this complex. I was shown several other units that were of far less quality, and weren't suitable for my needs. I maintained that I wanted my original unit, and that if they couldn't work out a deal with me, I needed to know right away so I could receive a refund and search elsewhere. I was assured a deal could be worked out, so I stuck with them. I was then was ignored via text and phone calls for days when asking for a written agreement of the terms we were working out to ensure it was set in stone, since I hadn't received anything in writing yet, and had already put down my entire deposit. Finally, I told the company I wanted a written agreement of my terms or I wanted my money back right away, and their secretary called me and rather rudely informed me they can't accommodate me after all and will send me a check for my deposit. It has been 3 weeks since I've waited to find out the final word on this unit, and have wasted my time and money while being ignored and misinformed.
I have rented many times in the past and this has been by far the worst experience in the way of customer service, false advertisement, and follow through on the agreement. read more