I guess I had an appointment a year ago and didn't show up and now they refuse to schedule me. Who…read moredoes this, I remember having an emergency come up and wasn't able to call to reschedule. What a bunch of pretentious ass holes at this place.

0 stars, was sent to this rheumatologist and upon walking in they made it sound like they accepted…read moremy insurance by stating you owe a copay today. Then sent me a bill for services that I had told them I already had just a couple months prior but they did the tests anyway without my knowledge. I never received any follow up, they had me get X-rays and labs but received no results from those. They changed the prescription they prescribed me without telling me. When I spoke with Michelle the manager over billing she was extremely rude and dismissive of my concerns and refused to help in any way. Once again I would avoid this office at all costs. They only want your money and are not actually trying to help you.

Steve is an amazing healer and identifier of your true causes of pain. I've had ongoing back pain…read morefor years and not only is he able to treat the pain he also identified that I have non asymmetrical length of my hips and I needed feet support from the big toe, but also a 3mm lift in my left heel. His experience and expertise is worth every penny if you're looking for not only treating, but also identifying why they pain is present and sustainable recovery.

Severe stiffness in both feet that caused a chronic uncomfortable sensation. After my first two…read morehour session, my feet felt invigorated with minimal stiffness. I will continue for several more sessions and anticipate total relief.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.

My 20 year old daughter has lived with major foot issues for some time - a severe bunion…read moredeformation of both feet as well as flat feet with both feet. Needless to say, she was in a lot of pain each day. We were recommended to see Dr. Miller for a consultation from a mutual friend. Immediately upon seeing Dr. Miller at her first appointment, he simply looked at her feet, moved them around a little and told us exactly what was wrong. He was never pushy on the surgery option but we immediately felt comfortable with him based on his excellent "bedside manner" as well as his exceptional expertise in this area. Fast forward and our daughter, who finished her 2nd surgery about 4 weeks ago is in absolutely no pain. In fact, she has been in no pain and has not needed any narcotics at all the entire post-surgery. Her feet are now straight and we expect a full recovery. Our daughter is excited to live life without pain thanks to Dr. Miller and his team. We can't recommend him enough.

Foot surgery. ugh. But if you need it you REALLY need it, you need it. My rheumatologist…read morereferred me to Dr. Miller saying he was the best. I was skeptical about going to a podiatrist for surgery but but my fears were unfounded. Dr. Miller took his time to answer all of my questions, on every visit, before and after my surgery. His nurses are even better and will give you lots of great advice if you ask. Office wait times are usual, about 20 minutes late. I have struck up conversations with other patients in the waiting room and learned they also had great experiences with this doctor, very reassuring! I did follow all of his guidelines (elevation, ice) and had almost no pain AT ALL! My recovery was very fast for foot surgery and I find myself, at 10 weeks, back in good running shoes and able to walk very normally. I still need to rest and elevate my foot but I'm sure that will improve. It never occurred to me to ask how long all of the different stages would take after surgery especially the time in a splint (non-weight bearing) followed by the time in a boot. I will definitely do that for the second foot. Yes, more in my future. yea. At least I have this wonderful doctor to do the surgery.

Map to office supplied by office was not accurate. Called for directions, and was told that new…read morepatients needed to arrive 30 minutes ahead of the printed time, and not to bother coming in. Was rescheduled for a date 6 months later, with "no earlier openings anticipated." When we did see the office location moments later, the parking lot was empty. Good luck with YOUR appointment.

Good luck getting an appointment.  I was referred to this Dr. from another Dr. of mine.  I called…read moreand got a recording to leave a message for scheduling and they would call back.  They never did.  I called a 2nd time.  Some lady finally called me back about 8:30 a.m. but I missed the call.  She said to call back and in a nasty tone said..."I will explain how we do referrals".  Why didn't she just leave me a message on HOW they do referrals.  So I did call back during office hours but received a message saying office was closed.  What a nasty woman. I called someone else my Dr referred me to.

First I want to say that finding a good, compassionate Rhumatoligist is difficult! I have been to…read moresome who look at all there patients as the same, treating them all with the same plan, or not listening to the patient and only spouting/lecturing them. Because of this, I read many reviews of doctors before choosing to go here. Dr. Vinod is a very compassionate doctor. She listens well, and truly cares for her patients. She talks to you about the plan of action, making sure you are comfortable with it and that you understand what to do. I was sad to leave my wonderful Rhumatoligist in SC (after going through many sub-par doctors) and was nervous about being able to find a good one, but I found a gem when I started going to Dr. Vinod!

Beware, they will schedule your appt for 4 months in advance and then part way through those months…read moresend you a letter rescheduling that appointment to another day you didn't pick, 2 months in the future. No thank you. Clearly they don't respect me, my condition, or my time.

Best group of physicians that I have ever worked with! Very engaging and entirely oriented toward…read morehelping people recover from their acute and chronic medical issues. Their breadth of knowledge is quite impressive!

I found Tara Riley to be amazing at listening closely to my health issues and and remembering…read moredetails from earlier appointments. Great personality and excellent attention to details. Her work has kept me functional and relatively pain free.

PA was incredible, very thorough and knowledgeable medical care and took the time to read through…read moremy record. I came in a little late but I didn't feel rushed at all, kind staff.

I know healthcare facilities rarely get good reviews but this location is an exception! We walked…read morein and got in right away. The staff were so kind and thoughtful, and the doctor was so great! She answered every question we had and didn't rush us out of there. They also followed up via phone a few days later to make sure we were okay. Highly recommend!