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    David Surprenant, MD

    5.0 (1 review)
    Closed 8:00 am - 4:30 pm

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    4 months ago

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    Orthopaedic Associates

    Orthopaedic Associates

    1.0(5 reviews)
    0.8 mi

    After scheduling an appointment at Niceville office and arriving on time, I waited an hour and 25…read moreminutes to be told that they had to reschedule my appointment because they forgot to click me back. So for a hour and 20 minutes I was sitting there watching every patient go in but me because the receptionist forgot to click me back. This was at the Niceville office for Dr. Thackery. It was very very unprofessional and a waste of my time and for me to sit in pain. The receptionist was callus and rude.

    After 6 weeks of 3 appointments, we finally see the Dr. And he schedules surgery for 5 weeks out…read more My wife is in pain, needed surgery 6 weeks ago. But they didn't set the surgery until she jumped through 2 useless doctor visits because of a blip on ekg. Had to take her in for 5 min consultation with nurse telling us she would have to see cardiologist. It's painful for her to move. This and another follow up with cardiologist who took 3 mins saying all was good could have been done on phone. Now, after scheduling surgery 5 weeks out they want her to come in next week to discuss follow up care. Couldn't this have been addressed today. I feel they are pumping and billing Medicare for unnecessary visits at the time, expense and pain of their patients. I'd like to know why her surgery was not scheduled 6 weeks ago when they told us she needed it. I will be calling deaconess tomorrow to see about other option. I am very upset and frustrated with this experience and we aren't done yet. John Sugg Jdsugg1@gmail.com

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    David Surprenant, MD - dermatology - Updated June 2026

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