The worst experience I have had there. I've been there a few years ago to buy a bridesmaid dress, and they were great. This time around I went to pick out a wedding dress! First off I had a reservation and let the ladies know that I would have my mom and two bridesmaids with me, they said that was prefect. When we got there, we were 5 minutes early and was told to look at dresses and pull out ones we liked until the my consultant comes back from lunch. While we waited which wasn't long, we pulled out dresses to try on, and that when I realized the dresses I pulled out, another consultant was taking them away for someone that just walked in after us wanted to try on after she saw us pull out the dresses. Not professional when I asked if she could wait since I pulled them out first and the lady stated " sorry if you aren't in the dress I can take it for another customer." I should of left after that comment but I stayed. My consultant arrived and we got to trying on dresses, but as soon as she arrived she left every 15 minutes and came back smelling like smoke. She was no help with helping me picking out more dresses. Also that dress that was taken from another consultant yea I finally got to try it on and my consultant said if I wanted it I needed to make a decision now because the lady that had it before most likely is my size and they only have one left in the whole area with a smirk on her face. PUSHY AND IM A SIZE 8 that lady was a size 16. Rude people don't waste your time, there are plenty of other bridal stores that can make your budget work for your dream dress! read more

I went into David's Bridal in Mayfaire on a Tuesday morning in February, knowing that it wouldn't be crowded with brides and their parties at that hour and day. There were about 6 or 7 young women employees. I told the greeter at the desk that I was looking for mother of the groom dresses. She said, "over there" and pointed toward an area. I tried dresses on and looked through the racks for one hour. In all that time, not one employee asked me if I wanted help, or how I was doing. When I came out of a dressing room to be zipped up, another customer did it! I will never go back there. It is obvious that the employees don't care about customer service. read more

I bought my veil here for my wedding and was extremely disappointed with their customer service. I had my veil steamed and they told me it was damp so they "didn't know how I'd get it home". They said they did not have garment bags but when I asked again they said I could buy one for $11. Are you kidding me?! They also charge through the roof for alterations. I got my bridesmaid dresses here as they were a less expensive option but it doesn't matter because they make up for the cost in charging for alterations. They charged my mother in law $60 to hem her pants a little. You are better off going to your local mom and pop shops and supporting small businesses. I would not put any more money into this place!! read more

I never thought I would leave a wedding dress shop in tears until yesterday. I originally tried on the regular length of my dress, but with my body shape, it was baggy right at my rib cage. The original woman that was helping me told me that if we ordered the petite, the problem would be fixed, but that I just wouldn't be able to wear much of a heel. I was willing to work around that as long as the dress fit correctly. When I put on the dress I ordered, I was disappointed to see that the problem had not been fixed. As I stood there and tried to explain that the problem was my body shape, the consultant and alterations lady tried to convince me that "this is just the way the dress is" and that "I would just have to have perfect posture my entire wedding day." Never during this process did I feel like anyone in the store actually cared about me being happy with my wedding dress, they just stood around and acted like there was nothing they could do. FINALLY, they agreed that the problem was the shape of my torso. All I wanted them to do was to say confidently that they would fix the problem, but I never felt taken care of or confident that I will have the wedding dress I want. The alterations woman finally showed me that she in fact can fix the problem, I just don't understand why she didn't do that from the start. Now, because the original woman gave me inaccurate information, I am having to wait for another dress to come in, in 4 weeks, I have to pay $75 for one part of the alterations, and the worst part is that I can't return the dress if I am unhappy. Now I am stuck with the dress regardless of whether I end up liking it or not, because an employee didn't do their job well. I am completely disappointed and frustrated with my experience here. I will never recommend David's Bridal to another bride. read more

Very rude customer service. Whoever heard of having to have an appointment to pick up a dress that you already bought??? Bought my daughter's prom dress there, they did alterations and said pick it up on the 31st. I was sick that evening and they called me at home to tell me quite rudely that I did not pick up the dress. Yesss I know that, so I asked if I could pick it up in the morning and they "I suppose so" I asked if we needed to do anything else and was coldly told "no". So we go to pick up the dress, have to wait outside until someone can "see us". she did not need to try it on or anything- just PICK IT UP and it took 30 minutes to get the dress. Very unprofessional, cold, heartless staff. I will DEFINITELY not be going there to buy her wedding gown when the time comes. I thought maybe the first time they were just busy so I didn't say anything but after today.....sorry "ladies" but I don't spend that much money on a prom gown to be treated that way. read more

I went today for a matron of honor dress and I had Tara S. She was a sweetheart and I would highly recommend her and this store . I was treated great from start to finish. Give Tara a raise!! read more

I went to the Location in Mayfaire for my alterations. My alterations lady, Eirleen, was fantastic and I would give her 10 stars if I could. She was friendly and funny, and when I told her my alterations budget, she didn't push me once to spend more, she just helped me prioritize what I wanted to have done to the dress. They are definitely bit high on cost, but I didn't think it was outrageous, I spent $150 to have it taken in and a lovely bustle put in. Also, I have a guarantee if they made a mistake on the dress, something I didn't get at local seamstresses I checked out. The only reason I'm giving 4 stars rather than 5 is the slightly higher cost, and one very rude employee. Her name was Megan, she was the person that took my payment. She was snippy and short with me, not to mention sarcastic. I think she was a bit overwhelmed, but need some training in how to talk to customers. purchased my dress at Davids and also came for my alterations and she was the first person I dealt with that was not welcoming. Overall, I'm quite happy with my experience so far! read more

I visited Davids Bridal and was very dissatisfied. I came to try on a bridesmaid dress and while the check in staff was nice, every person she asked to help me with my appointment said she was too busy. It was very unprofessional. She kept calling for Kate over the intercom but Kate never appeared. Someone else took me back and put me in the fitting room, but I tried on my dress and walked out to wait several minutes and find no one was still available to help me. It was chaotic, with too many people in a small space and a lot of yelling and ringing an obnoxious bell. I finally took the dress off and when someone saw me leaving they finally jumped into high gear to make sure they got the sale. I overpaid for a low quality dress. The entire experience was what I expected of such a place but I was still disappointed. I'm a recent bride and visited 8 salons, none of which had such poor service. I won't recommend to anyone. read more

They ordered my dress without making sure it was the right size for me. I had to try on a dress that was completely different so my dress that i bought was to big. I had to do major alterations and then on top of everything they messed up not one but two of my alteration appointments. I will never buy another dress from them again. read more

I bought a bridesmaid dress from David's Bridal in Wilmington, NC. I have a client who does alterations, so I let her hem it for me. She cut off the lovely train that was at the back of the dress. I called David's Bridal to see if I could bring it in to see if there was anything they could do. The women wouldn't even let me bring the dress in. She said that since I let someone else hem it she couldn't do anything. I pleaded her to let me bring it in to see if there is anything they could do but she wasn't even willing to help. I was literally begging, and would gladly pay for any work they did, but apparently they can't alter a dress once it has been altered elsewhere. She said they tell customers that the warranty won't cover it if it is altered elsewhere. 1- I don't care about a warranty, I would gladly pay for the service to fix the dress! 2- No one ever warned me not to have it altered elsewhere when I purchased the dress. I was in tears by the end of the conversation- I don't understand why David's Bridal would turn customers away when they have an opportunity to make a very happy customer. Instead now they have an unhappy customer. I will never purchase a dress from them again and will be sure to encourage all the brides (including the 3 women who already have weddings planned by next summer) I know to shop elsewhere. read more

My youngest daughter is getting married 06/04/2016.. My eldest also bought her wedding dress there in 2011 and I had purchased my dress there for her wedding and it was a wonderful experience. This time around however it has NOT been. At our appointment for the bride to select a dress the sales person kept leaving us and would disappear for 15 minutes at a time. She was also late starting our appointment by 15 min and kept saying time is running out on us you need to make up your mind. We ending up purchasing a wedding dress and then went back for a second appointment to select brides maids dresses and dresses for the flower girls. The sales person was much better at this appointment but was also late. We purchased the dresses and left. When the dresses for the bridesmaids and the Bride came in they called and stated we needed to get them ASAP. They do not hold dresses for you to pick up when its convenient for you! ( even for a week or two) My daughter lives out of town. The flower girls dresses were way to big so we went a 3rd time and carried the little ones with us. Our sales lady was awesome and was very pleasant. It ended up the dresses for the girls were cheaper than the original ones. ( did not have a big selection at all ) The awesome sales lady stated I could get a gift card as a refund and come back and try on Mother of Bride dresses at a later time because the girls were really cranky! Someone else behind the register stated "NO she can not" !! She will need to use the money today or lose it. All the dresses looked like they were for my grandmother, I'm 52, I ended up buying a dress I don't like to keep from losing my 80.00. The dress I purchased was 200.00 and I hate it!! I went back and just dropped in and explained the situation and was told I could look around. No sales person assisted for a while just stood around talking to each other. It was in the early afternoon and no customers were there but me and a few in the back of store being assisted. Finally the 1st sales lady of the original appointment asked what I was looking for and said well this is all we have. So no I haven't found the dress I love and I now have a dress I was pressured into buying. I will never purchase anything from this store again!!! read more

I walked in and the girl at the front asked "What brings you here today". I told her I was looking for an evening gown, she pointed to the stock and said take a look around , I'll send someone to help you. I looked around for about 15 minutes and had the 3 dresses I picked out in my hands as several associates walked by me putting stock away. Finally someone said I'll open a dressing room for you as they proceeded to help someone else out. A few minutes later she came back and told me a dressing room was open. Even though she never asked if I needed help or if I was looking for something, I did tell her what style I was looking for to see if they had anything I may have over looked and was told to go look around some more. Not even bothering to comment on that one I proceeded to try on the 3 dresses. Each time I came out of dressing room to look at the dress and struggle to hold it in place to see the fit , not one of the 5 associates that I saw just standing there or walking by even bothered to ask if I could use a hand with a zipper or anything else for that matter. A couple other costumers offered to zip me up while asking for the same for them selves. After seeing the 3 dresses on, I decided on one that I liked but since no one seemed to want to be bothered with assisting me I put the dresses back on the racks they came from and left. I drove an hour away and paid twice as much for a dress that looked so much better and had the absolute best customer service that helped me find the style I was looking for , helped me zip the dresses, stood me on blocks to allow me to view the dresses, discussed color and altercations with me , and even offered to ship the dress to me after altercations to save me another long drive. read more