We are new to Texas and Derron, Kyle, and the office staff have been great helping us make the…read moretransition. We appreciate everyone's help.

Our experience with Caley Baillio State Farm was extremely disappointing, and I would not recommend…read morethis agency to a business seeking commercial liability insurance. State Farm originally approached us about insuring our handyman business. Before the policy was written, we provided detailed financial information and a complete list of the services we perform. We were fully transparent about our operations, including the fact that we perform pressure washing. We relied on the agency to review this information and confirm that State Farm could properly insure our business. After going through underwriting, canceling our existing coverage, and spending considerable time transferring the policy, State Farm issued the policy and we began paying the required premium. Approximately five weeks later, the agency asked whether we performed pressure washing--even though it had been disclosed on the information we originally provided. We were then told State Farm could no longer insure us. As a result, we had to start the entire process over again: find another insurance company, provide all our business information again, complete another underwriting process, and spend hours shopping for replacement liability coverage. This could have been avoided if proper due diligence had been completed before the State Farm policy was issued. Approximately six months later, State Farm audited the short period in which we were insured. During the audit, we were told that all payroll had to be classified under a carpenter classification, including the owners and office employees who perform no carpentry or fieldwork. Because the audit happened to include one of our busiest payroll months, the final charge was approximately double our normal monthly premium. We disputed the classification and the additional charge, but our concerns were not resolved, and the bill was ultimately sent to collections. My greatest frustration is that we provided the agency with the information it requested and clearly disclosed the work our company performs. In my opinion, the agency did not adequately review that information before issuing the policy, leaving our business to deal with the time, expense, stress, and disruption that followed. Based on our experience, I would not recommend this agency for commercial liability insurance. Business owners should carefully confirm--in writing--that every service they provide is covered and that office and ownership payroll will be classified appropriately before accepting a policy.

They have the worst customer service ever. They gave me a quote for adding a vehicle, then a month…read morelater they removed my multi-vehicle discount and raise the price without explanation. The supervisor won't return my calls

My family went through Andrew for our homeowners, car, and life insurance coverage. It was an easy…read moreprocess and felt like I was doing business with family. Andrew combed through our auto coverage and discovered I was under insured. Something that my previous insurance company never discussed with me. Thank you Andrew for your attention to detail and look forward to referring family and friends to your business!

Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

I have been a customer of State Farm for 32 years. It's because of Jan that I refuse to leave. She…read morecontinues to deliver top notch service. I have been told that I could get cheaper insurance thru other companies, but I refuse to even shop around because I know I will not get the service that Jan provides to me each and every time I reach out to her.

Easy to get renters insurance on line and having Jared calling to confirm we were all good and have…read moreeverything that we need

My husband and I moved to the area and have chosen Stokes insurance agency for coverage on our…read morevehicles and homeowners. What an awesome change we made. Friendly and helpful people in the office made it an easy change over for us. I highly recommend them. They cut my savings in half on my home and my auto insurance. Way to go Stokes! thank you Elvia she saved us over $3600 dollars for the year. You RoCK!

Rick with State Farm represents his clients very well. I've been with him for the last 10+ years…read more He handles our insurance needs with honesty and integrity. Rick stays connected and works in the best interest of his clients.

Rick Fields State farm is the best insurance agent in Houston!…read more I moved to Houston a couple years ago. I had another insurance agent which was ok, but then I switched to Rick Field's State Farm. I had some insurance issues recently and the ladies here, as well as Rick went out of their way to help me. Rarely do you find a tight knit group that is able to tackle all your issues, especially regarding insurance. Rick Field's and company are on point!

I had an exceptional experience with my insurance agent TJ. His customer service was…read moreoutstanding--prompt responses, thorough explanations, and a genuine willingness to help. I highly recommend them for their professionalism and commitment to ensuring customer satisfaction.

Poorest Customer Service I've ever gotten from a Insurance Agent. ( Farmers)…read moreNever have I ever been able to talk to a representative from that Office. Or was my Coverage Accurate. Without adding Increasing Cost to Me. Transparency is not in their business practice model. Had a Rear Glass Broken in one of my Sports Cars. By a Golf Ball. And was told Glass Breakage wasn't on the Policy. So I ended up paying for those Repairs. SafeLite Was whom they recommended. They were useless. I had to Search High and Low for Months to find the Glass. They never answer there Phones. All you get is a Voice Messaging Service. And it says someone will call back in 24hrs. ( They Don't!! ) You get a Text Message. Id recommend you find another Agent that is willing to service your policy . Or Answers the Phones. This Individual doesn't take Customer Service, Seriously . Or doesn't Understands how to do it. This has been My experience since I dealt with this Office. Not Good!! Don't be a Victim. Like I have been. If they don't answer Phones? Call Someone Else. Most likely not going to be a Professional Experience .

Horrible horrible service. 6 phone calls and I get different info. Finally promised my check will…read morearrive, only to be told the day it was to arrive that the last advisor was wrong and it will be a few more days. Had already booked airfare and hotel reservations to meet with new brokerage company and have to cancel and I have lost all my non-refundable code. They don't care once you try to remove your money. Seriously crappy customer service

My visit here was not so great. I wanted to learn more about the 529 account and setup a custodial…read moreaccount for my newborn son but my experience here wasn't too great. Brandon (front office) was my representative and he not only didn't seem to be very knowledgeable but he seemed distracted and in the middle of our conversation looked at his watch and said "what time is it?". I felt rushed and it didn't feel like the conversation was going anywhere as he kept referring me to the 800 customer service number. As I was leaving he quickly stepped out to greet someone...I guess his next appointment that he was "hinting" to when he asked me the time. Unbelievable. My husband and I both have Fidelity accounts with stock and 401k. This visit felt like the biggest waste of time.