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Recommended Reviews - Dawn Nurseries
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5 years ago
Dreadful experience. Staff tried to be helpful and advised me on changing my original purchase to a cheaper product after I had already paid. I took their advise. A different member of staff then explained that no refund was possible, but I could select a plant to the price of the difference. So I took their advice and selected a plant at just the right value. Then the manager overrode all their advice, told me I couldn't have my original purchase, only the cheaper one and wanted to give me a credit note for the difference, which couldn't be used for over a month. read more
8 years ago
Always find excellent plants at Dawn. We also get our Christmas tree here every year. One of the best nurseries in the county.
11 years ago
If I can avoid the issue around using this nurserys excellent parking facilities as a place to park when not using visiting the nursery to procure their plants, soils and products.... I have always found the team at Dawn Nursey very knowledgeable and helpful. I have been a regular customer over the last 5 years and have also always found their plants and products to be of excellent condition and seasonally appropriate. From a pricing perspective there are cheaper locations in cheltenham though when I balance the quality price equation I revert back to Dawn (hence 4 stars). Their selection of soils, potting grit, accessories are excellent and having big Max to help with the loading is much appreciated. Definitely worth checking out if looking for plants, shrubs or gardening materials. read more
11 years ago
A friend bought me a hydrangea from Dawn's garden centre Cheltenham. I went to Dawns today to buy some plants and to ask advice as the hydrangea was not doing well. The older gentleman manager I spoke to, didn't even give me the opportunity to explain. I found the manager arrogant and rude and appropriate name for him would be Mr Angry. I will never shop there again, or recommend them which is a shame because in the past I had always been happy with the quality of the plants, and service I have received. read more
12 years ago
A most unpleasant experience today with a most unpleasant large women from The Dawn Nursery. My daughter in law and I were transferring my grandaughter over from my car to hers in the car park when we were told in no uncertain terms that it was a private car park. I have spent no end of money with this company over the years and was about to go in and spend some more of my hard earned cash before this incident. I hope they can afford to lose customers as they have lost mine and my daughter in law's for sure. Anyone reading this should try Trioscape Garden Centre, family run and always pleased to see and serve. Perhaps that's why they won a business award last year. They certainley know how to look after thier customers. Sadly Dawn nurseries don't seem to have a presence on a social media page like FB as I would certainly post on it to warn others. In this day and age we the customers can make or break a company especially when one presses the share button and the whole thing goes viral. We are sorry we parked for what was 3 minutes in your large car park that was devoid of cars. Next time we will park out front by your glass doors on the public highway where we will cause an obvious obstruction and danger while we transfer one small child from one car to another. You are very mean spirited indeed. Get real Dawn Nursery and take a course in customer care. read more
9 years ago
The one star is not deserved. Absolutely dire set up. Nice plants, Shame about the rest. A hideous shopping experience always since no one there can give a toss. Have encountered but one nice member of staff in years but that's it and, due to their surly intransigence, the plants are nice but it's not enough I will never buy here again for I don't want their soulless attitude to have a single penny of my money again. I spent £300 last week, mad I know but had moved house. Today - 5 days after my second visit - I saw that one plant, which I had (surely not totally foolishly) assumed was the same price as all the other plants being same "range," same pot size, same everything was in fact £50 not £25 as the other had been. I rang about returning it to swap for something else, and they refused. Apparently there's a 48 hour policy. They "don't know what I might have done with the plant meanwhile". So much for any suggestion of customer care or loyalty. Vile company. About from that poor one helpful woman stuck there with the dead-eyed sharks. I have a big garden, too. read more
11 years ago
I have always had fantastic service from Dawn Nurseries. The staff have always been helpful and knowledgeable . The staff that I have met have all been lovely. This is one of the best places to get really good quality plants at good prices. They have also had great offers on their pots. I am really shocked at earlier comments by rude "customers" , if you can even call them customers, as they weren't using the shop but parking their cars and leaving them in one case to walk their dogs!!! It's a small business and it's not a car park! The car park may have been nearly empty but on another day it might be busy. The car park is clearly for customers. Perhaps if these " customers" had popped into the shop and asked permission to park up for a short time to walk the dogs and then returning to make a purchase, things might have been different. Sorry, but I think that Dawn Nurseries could do without "customers" who are so rude and full of their own sense of entitlement. read more
More info about Dawn Nurseries
Main Road
Cheltenham GL51 4UD
United Kingdom
Directions
01242 862877
Call Now
Hours
What time does Dawn Nurseries open?
What time does Dawn Nurseries close?
Outdoor Amenities
Does Dawn Nurseries have parking?
Yes, Dawn Nurseries has parking options.
Why does Yelp recommend reviews?
5 reviews that are not currently recommended
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14 years ago
OH MY WORD.I can't believe that I wasn't the first person at the hands of the afore mentioned 'bulldog'! Like this other customer, I too had parked in the Dawn Nurseries car park on a decent enough day for a walk. My two young children and I had decided to get out and enjoy the day, (half-term week & don't want the children watching tv etc etc) so donned our wellies and were ready for the 'off'. No sooner had we stepped foot out of the car park, when 'she' pounced! Now, like the other lady I too am a long standing customer as the nursery is very close to me and I quite often pop in with my mother. My husband and I also have been taking our children for many years now to choose our Christmas tree. The children love it, the guys are really accomodating (I take forever to pick my tree) and it's become rather a tradition for us. As a very keen gardener (I also do gardening down at my daughter's school) I hate to think of the ammount of money I have spent over the years at Dawn Nurseries. BUT, not any more. The car park was almost void of cars and I would not have parked there if it were high season and very busy. I truely didn't see the sign's but rather was watching my 6 year old on the narrow road. This woman was waiting for us, and her whole tone and attitude completely threw me. I have brought up my two children to be respectful towards others, so I accepted what she said and walked back to the car and popped the children in. I told them I'd be one moment and went back over to the shop and approached this woman. I told her that I didn't appreciate my children hearing confrontation, that I spent alot of money during both the high season and at Christmas time and although I can understand their policy, the car park was almost empty! I finished off saying she'd now lost a good customer. To this she replied with something along the lines off, 'that's fine'. I was firm, to the point, no raised voices or aggresion. I hope this nursery can afford to lose customers for what essentially is a luxury purchase in these economic times. There are many nurseries along that stretch of road, only too willing to welcome new customers!!!! read more
14 years ago
I have to say I have just had a truly unpleasant experience at the hands of the staff at Dawn Nurseries. I have been patronising that particular establishment and extolling its virtues for many years, so I took a Canadian friend who has recently moved here to see the lovely Dawn Nurseries. It was a lovely day so we took our dogs, suggesting we take them for a walk along the lane and then leave them in the car whilst we went in to choose our plants!! Oh no, a bulldog of a woman appeared to inform us this was a car park for customers, i explained I was a customer and would be back for the 5 plants i needed. She lay in wait for us, there is no other word for it. On our return she sprang out, accosting us, saying she had not liked my attitude [this said with both her hands on her ample hips and very aggressive tone]. I was informed that next time we would be clamped. Needless to say i explained we would now take our business elsewhere. Such a shame, the car park was virtually empty, we were customers, I have been going for 15 years and they were about to get a new customer..Not the case now and I shall never give them my custom again, nor recommend them.. All this to prove some kind of point.on a beautiful sunday afternoon. Very very bad customer service, I would strongly suggest that Dawn Nurseries considers changing its staff, or if that was the owner, then a nice little training course in customer care might be in order. read more
8 years ago
Dawn Nurseries does not even deserve one star. The rather large, bullish, sour faced, toffee chewing beast of a woman who runs it would benefit from a course in customer service! She's arrogant, rude and a total disgrace. She has the skin of a rhino and looks like one. She has always had an awful reputation locally as being extremely unfriendly. Please do not entertain supporting this nursery, she doesn't deserve your custom. There are so many other nurseries in Cheltenham where you'll be welcomed and greeted with a smile and helped. read more
7 years ago
The most appalling customer service that I have ever come across. I have spent a small fortune in here over the years. I recently bought quite a few expensive plants and unfortunately one of them took a turn for the worse. As any customer would do, I took it back for an exchange. I got the immediate impression that exchanges/ refunds were not what Dawn Nurseries does. Any excuse was given not to help. I would avoid this place because if there is a problem with your plant/s you won't be getting your money back. read more
8 years ago
Absoloutely fabulous place (have used them regularly for over 10 years) - good range of quality plants at very competitive prices. Friendly staff and helpful advice (had a problem with a tree in my garden, spray recommended has cured issue). Plenty of parking and easy to get around (used to push my mother around in her wheelchair and could even negoitate the greenhouses). read more






