Horse Sh!t $155 for 2-3 business days shipping from Scarborough to Ottawa for a pallet. It is what is it, so I booked pick up 10 business days ago. Day & Ross has still not picked it up. Haven't been able to get a hold of them after being on hold twice for 30 mins. Store isn't able to contact them either. I have no ETA for the arrival and can't get through to them. Guaranteed shipping is bull. Don't count on them! Avoid at all costs, this isn't the first AWFUL experience our household has had with them. read more

Horrible company with no processes aligned to ensure good customer service. Estimated delivery dates not even close to real Information on emails make no mention of requiring an appointment for delivery nor do they contact you to make one. "Don't care" attitude at every level of organization. Wait times for calls exceed an hour and disconnected constantly. read more

Tks for update. This process is unacceptable and it can be blamed on one person which does not take her work very seriously. When Jacques from DayandRoss came to deliver I told him that I already had a confirmation for return to Walmart and when he called head office, he was told to put "refused" on the box and add a note attention BRANDI and she would take care of it. This was May 17 2024 and after many calls to customer service at Day and Ross, nobody seemed to know where my $1200.00 bike was. Now May 28 after close to 3 weeks my bike is finally heading back to Walmart Why it took all that time for BRANDI to take care of my order is unacceptable! I wish there was a way to forward this message to upper management. I will try to post a review about this on web somewhere. read more

Ordered a massage chair from the The Shopping Channel. Day & Ross is their last mile delivery company. They told me they could only deliver on a specific day because the massage chair was very heavy and needed two delivery people. I said, "no problem!" The customer service rep then checked my address and noticed it was an apartment. She said, "This is only a lobby delivery." I said, how am I supposed to get the chair to my suite on the 3rd floor. She said it was up to me. I said, you need two people to unload this with a dolly, and I'm a heart patient with no dolly, and you expect me to bring up a 200 lb massage chair? I told her there is an elevator. She said I would have to contact the TSC. I told her to return the chair and I'll call the TSC for a refund! Worst delivery company rep and service I've ever experienced! read more

As no one from the company reached out to me regarding my driving complaint, I'll leave this right here.... Good day, I'm sending this email to complain about one of your transport drivers and an incident that occurred this morning in Trenton, Ontario at 7:50am that was reckless on his part. The driver was sitting at the set of lights at the corner of Sidney Street and Hamilton Road. He had a green light and was waiting for traffic to clear to make a left turn to travel northbound on Sidney Street. While he had numerous opportunities to make his turn (although tight with traffic), he decided to not only wait until he had a red light but waited for the traffic light for southbound vehicles to turn green. A vehicle had entered the intersection and your driver decided to pull out right in front of them and they had to stop suddenly. They, too, we're not impressed as they blasted their horn at your driver. I'll mention traffic is busy at this time with people heading to work or heading to the 401 or off the 401 which is also close by. Transport drivers have a bad reputation for their lack of driving skills. The driving I witnessed today just confirms the lack of respect many have for other drivers on the road. On top of this, he's driving a vehicle clearly marked "Day and Ross" which also looks poorly on your company. If he is spoken to, I bet he will say he entered the intersection on a yellow. He did not. He moved 3 feet when it turned yellow and stopped. Then he waited a few seconds and proceeded into the intersection on a very red light. He needs to do better. Feel free to reach out to me if you have any questions. read more

A crooked company to the core. They billed for a dead run when in reality no one showed up to deliver. Very unethical business dealing. read more

I've just had a package "delivered" by Day & Ross from Costco. When the driver approached me, he told me to open my garage door. I advised there was no room to store the item in the garage and that the first dry area of the house was through the door. ("Threshold" Delivery service provides delivery to the first dry area such as a garage, covered porch or just inside the exterior door of the building.) He advised that the box would not fit into the doorway as it has a motor bulging out of the bottom of the box (it does not, he was lying, the bottom of the box is flat). This very rude person decided that he would not even attempt to get the box into the house and dropped it on the sidewalk outside of the door. I had no choice but to accept this decision as the product weighs 223 lbs. I signed for the item and then moved the large box into the house (through the door he said it wouldn't fit through) myself with great strain. I paid for shipping and threshold delivery, and I did not receive that service. I am very angry at this situation, and I have alerted Costco of my anger as well. This person should NOT be in contact with customers, and his macho lazy attitude is not acceptable. I'm certain that Costco will not appreciate hearing that their member was put through this with their purchase. read more

would give a 0 if I could. two entire days wasted waiting for them to come and they no showed.

My 65 inch tv is still missing! Apparently it wasn't scanned on their truck. I was called and told to stay home that it was being delivered the next day..already a week late. Walmart won't help me either. I can't even get a refund because they don't know where it is. I called Day and Ross and left messages for them..no reply. I am escalating this!! Terrible service read more

Terrible Terrible Terrible. Shipping from Home Depot. Promised a delivery date over and over at least 4 different times. It never arrived. Home Depot should not use this service. They will lose customers. They've definitely lost me. read more

Never use this company, or any store that does. They need to learn how to deliver on time, hire friendly staff, and have a manager accessable for complaints.. also drivers that actually deliver. Not drop of a large TV, and expect you to carry it up the stairs, without assistance. My time was wasted, i was hung up on, and the driver wouldn't help me carry the TV.....save yourself the hassle. Use anyone else read more

I wished I could give this crooked company zero stars for their inept 'freight' and LTL services. I had 3 pallets shipped from AB to Ottawa, and was quoted approx. $440. However, after the shipment was delivered, I received an invoice for close to $6k for 'additional' shipping charges! I contacted their billings department, and had them acknowledge that they miscalculated the amount. The final bill ended up being $770+, even when I was assured multiple times through the phone and email that there would be little to no additional charges for splitting the one pallet to 3 different pallets, since the weight stayed the same as initially quoted. Furthermore, Day and Ross damaged one of the pallets, and refused to take responsibility nor offer compensation for their shoddy delivery. Their 'claims department' refused all claims, and didn't even bother to review all the documents that were sent to them before denying the claim. I would avoid Day and Ross Freight, and advice all businesses to stop working with the inept LTL company. read more

Worst company ever dealt with! AVOID. We ordereda gazebo from Yardistry and after 6 different days waiting at home-it never came. First it was not loaded-then lost. Countless emails and calls but noone communicates with anyone else. The tracking is never accurate or updated. Unfortunately good companies use them for shipping and it makes them look bad. Yardistry was horrified at the mess and stepped up to refund us read more

Customer service is really bad. It will take you 30mins just to be in touch with them. Then they will put you on hold for another 10mins. The customer service said the driver will arrive for the scheduled pickup in 20mins. But no one came til the day ends. Service is so bad. read more

The WORST! Gazebo purchased from Walmart was guaranteed delivery May 23. it's now May 30 and no gazebo and impossible to get through to Day and Ross. Walmart won't refund my $ as product is "in transit". So, I'm being held hostage as even Walmart escalation team can't reach Day and Ross. Ugh. read more

Packages were over two weeks late and then one arrived, but then I was missing they had to look for it and they said it's sitting at a dock in Woodstock still . And when the other one was delivered they said it showed up my place never arrived. I went all over the place looking for it and my building not here, but they marked it as delivered so now I'm going to have to fight with the company where I ordered to get my money back to order a new one. but this time I'll do pick up and not delivery because I do not want to deal with them again. read more

THE WORST most ignorant useless staff. Literally no one cares about heir job and every good review on every site I have researched is by their staff. I guess that's the only thing they actually do. They show up at my house willy nilly, no phone call, they are rude and ignorant they laugh at your expense openly to your face. They damaged the new frigde they dropped off OUTSIDE the house in the rain on Barton street in Hamilton. Literally they have ZERO work ethic. NEVER ORDER FROM HOME DEPOT ONLINE. This company is full of shams and crooks. Absolute crooks. They will take the money and NEVER FULFIL the duty. It is a legit SCAM COMPANy read more

The worst shipping company I have ever been served by. They left a mini fridge on the side walk in downtown Montreal. Left without a call of a knock. Clowns! read more

Would give 0 starts if I could, completely incompetant. First time a custom order was delivered to me severely damaged (looks liked someone rammed it with a forlkift and damaged and bent all the metal product) in a truck without a lift (so I was asked if I had a forklift to get the 400lb palate off the truck). I refused delivery. It was decided with manufacturer that they would deliver the damaged product to me (in appropriate truck) and broken parts would be replaced, but waited 2 weeks and never got redelivered because they "lost" that damaged palate (that was 2 months ago). A second custom order was made, tracked to my home town distribution centre, but not delivered. They have "lost" that order as well. No one cares, no one can help, they have 14 days to "look" for it before a claim can be filed (its been 8 days so far). So far I'm out 4000$ on a custom order that I do not have because of these completely incompetant asses. read more

Terrible experience. never use their service again prepaid shipping fee and when arriving to the customer , day and ross ask customer to pay 300 $ to release the products , ridiculous worse than mafia read more

I had an excellent experience shipping a car hood from Regina to Victoria. Cost was reasonable and there was a saving for picking up at the depot. I was able to track the progress on their website - took 4 days, which I thought was fast for a large item. It helped that the seller did an excellent job getting a perfect packing box. read more

Absolutely terrible company. If I could give a 0, I would. I've never in my life had such issues trying to set an appointment for delivery of a 55" TV! They do not deliver to your door if you live in an apartment building. They rarely answer the phone and everyone you speak to has a different answer for every question you ask. They have no options for delivery for anyone with disabilities who cannot carry something heavy from the lobby of their building. The customer service is absolutely repulsive. It's no wonder they have such a low rating on Google. Stay away from this company at all costs! It's not worth your sanity! read more

I have actually had great experiences with Day & Ross. Their rates are always competitive, the staff is wonderful to deal with and they are extremely helpful. I have used them for multiple personal shipments within Canada and the US and would recommend them to anyone read more

An absolutely horrible shipping company. They do not answer their phones and when they do they put you on hold and hang up. My delivery was 6 days late. read more

Worst delivery company in this world! They never call you or send email before product delivery. You can't track your shippment because there's always some issue going on, their delivery drivers have their own tantrums they refuse to put your product inside your house, a huge product like fridge and you can't register a complain because there customer service persons are always busy, WORST company. read more

I would just like to leave this review for any future customers of Day & Ross. I had a really bad experience with With a delivery that was facilitated through their company. I ordered some equipment from out West and had it delivered to my house In Mississauga. The driver came one day early And the person who is supposed to be here to help me was not available to help me. The driver also called me when he was outside of my house at 7:45 am and gave me no Time to arrange for anybody else to be here. He said it was his fault and he would help me take the piece of equipment off Of the truck which included the use of a lowering tailgate and Pulling it on a pump truck about 15 feet into it in my garage. A few weeks later I found out that the driver had filled out an Additional services form for the use of the tailgate, without my knowledge and forged my signature. I have contacted the company almost a dozen times now and got the run around for about a month and a half until they finally told me that they don't believe me. He said that the signature that the driver forged of mine looked somewhat similar And he was standing his ground. The signature on the form is NOT mine. The entire form was filled out by the same person. The signature And question undoubtably was done by that person as well as there are similar markers and hooking on the end of the letter in which I've had somebody look at and they've agreed that it was 100% the same person who filled out that form. The managers name was Cliff And he works in the invoices department. I am absolutely disgusted with the way that this company has handled the situation and would definitely be very careful using them. If they offer in anyway to do anything During the delivery make sure youAsk the driver if there's a charge for that. These are very shady business practises and I will be contacting the Peel regional police department Do you have a look into this matter further. It is not about the money at all. But out of sheer principle alone. It is mind-boggling that this company would hire drivers that would do something like this, and then turn around and tell their customers they're liars When confronted. Brad read more

Had some freight shipped via them. They handed it off to another company and now I can't figure out where my product is. I was told they contacted me and not once did they. read more