Called them to come out to fix an outlet that was dedicated to electric range. Was able to…read morecorrectly identify the problem and fix it. They were great and explained everything they were doing. I would highly recommend them.

From the owner: Get a free quote, no project to small, Fully insured, Licensed. competitive hourly rates!…read moreCall for a consultation or schedule an appointment today! serving greater Tyler, Tx area.

Ryan at Proton was excellent! On time and on budget. Even though it took longer than anticipated,…read morehe did not charge me extra.

I've used Proton for years. From small projects to large commercial, Proton has been outstanding!…read more They are very professional, communicates well, and extremely knowledgeable. highly recommended!

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

If I could do zero stars I would. I heard through a good friend that Brad and his team would take…read moregreat care of me and that they have fair prices. I trusted my friends judgement and gave Brad a call. My rent house had a problem and I could not be at the property at the time of repair but he assured me they would call me and talk about options when they found out what the problem was before moving forward with service. Unfortunately I got a text from my tenant the evening of the appointment day and he said it was just a "crimped wire" my thought was that they'd charge me the service fee and that would be the end of it. I got a text from Brad saying that he needed my email for the invoice, I then got an invoice for an absolutely absurd amount - I showed some of my electrician friends in the Dallas area who said "I could retire next year with those prices." But that wasn't what I was upset about. I never got a call from Brad or the technician he sent out. My tenant claims he didn't give the 'go ahead' but thats not who was picking up the bill. I now have a crazy bill for work that I did not OK. Needless to say they won't be getting my business anymore!

I called a HVAC company that said I'm going to need an electrician. I called preferred and since…read morehe's licensed in multiple areas it was the best decision because all I ended up needing was a breaker and the prior company had me believing I needed all new wiring ran from the unit to the breaker box. Saved me money and time. THANK YOU SO MUCH!!!

From the owner: "Exceptional Quality Work At An Exceptional Quality Price!"…read more That's the Preferred Services promise! 10% senior and military discount on all services!

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

Good people and quality service. Responsive to questions and information…read more This is the second time I've used Faithco and they are super good at communicating their arrival time and follow up.