CAUTION: to anyone looking to get their bikes serviced here. A mistake on their end regarding the correct size battery for my bike resulted in unnecessary back & forth between the shop. Was ensured over the phone, while waiting for an oil change, that going with their in store battery would be a better option than a factory activated battery. I find out about 30 mins to close they didn't identify the correct size therefore the appropriate battery would need charging. Option was to let it charge over the weekend or leave with a 40% charged battery. When I came back I voiced my concern about how this situation unfolded and asked if they could remedy this somehow. The lady behind the parts counter was not only rude but unwilling to recognize a mistake on the shop's part shouldn't fall on the costumer. In the end, best she could do was a 10% discount on my next oil change (discount doesn't even account for Ubers or time off work). This individual lacks customer service, manners and paints the rest of the staff in a bad light. Keep your piece of mind and take your money elsewhere. read more

Took my 2013 Suzuki dl650 in because I had a wobble in my front tire, they took it for a ride to assess and the lady that called me while I was waiting had a bad attitude while telling me my front bearing was the worst they had ever seen in their entire lives and that I wouldn't be able to take the bike home, I said that was ok, she quoted me around $600 for the fix and told me my front brakes needed replacing immediately and I told her I could do that myself. She told me, "ok, so you're gonna take an uber home now." I said yup, and I asked when it'll be done and she said should be done early next week (I took it in on a Friday). It's now a month later (had to call to get updates as they weren't notifying me about anything) and I get the bike home after costing me $817.23 for what I now know is a steering bearing replacement and not a front wheel bearing replacement which is what I thought they were doing because they simply didn't explain it to me. I get home, look at my front brakes and was confused because they look great. I took some photos (attached) and called the service department, emailed them the photos and turns out my front brakes are great and the service guy lied in his assessment saying they have 1mm left and need placing now. The email guy called back and said I don't know what the service man was talking about and said, "you're good, they have about 4mm left on them still, so no, they don't need replacing, I'll ask the mechanic what we was getting at later." End of story, I will NEVER take my bike there again for repair... even though the service guy David is great. Not a happy customer to say the least, especially seeing as how my motorbike is my only source of travel for work (they were aware of) and I lost out on a lot of work because of their poor communication skills and straight up deceit. Just a heads up! Don't trust what they tell you. Ps, wobble is STILL there, less so than before, but common guys, I'm just speechless right now. read more

Bonne had a flat Triumph was too busy for me on the long weekend. In and out in 2 hours, only charge was one hour labor. Great service, friendly staff. I'd go back!! Ask for Craig in service and Buy some stuff read more

TLDR: They care about money more than you or retaining your business. Bye bye. I've had a decent amount of experience with Daytona and for the most part, it's been good. I bought my first helmet there, bought my most recent motorcycle (a brand new FJ-09) there, had my bike serviced by them, and also bought my latest helmet (Shoei RF-1200) there. The only reason I'm writing this review is because of a recent experience. I needed a new battery for my bike this year. I ended up purchasing a battery elsewhere for around $150 and tried to install it in my bike. I couldn't figure out how to install it. It looked as if the terminal locations were reversed. I decided to go to Daytona to get a battery. They'd likely have the exact same battery since they specialize in Yamaha, and my bike is a Yammy. They had the exact same battery, so I purchased it along with a new helmet. The battery was pretty expensive compared to purchasing it online, but that's to be expected, and supporting a local store is worth the markup in my opinion. I took the battery home and realized that it was the exact same configuration as the other battery I had purchased. I looked up a video online and turns out I'm an idiot and didn't know you had to turn the battery on its side to install it. So after this realization, I decided to install the cheaper battery in my bike and return the pricey one to Daytona. I had to return it the next week because I was camping for the long weekend, then the shop was closed on Sunday + Monday. So I headed in on Tuesday to return the battery. When I got to the parts department, they let me know that all electronics are non-refundable. I hadn't been made aware of this when I bought the battery. I started trying to negotiate with one of the guys at the parts desk. He said "You'll have to talk to him, he's the owner." pointing to the guy beside him. The owner promptly retreated into the back room and stayed there for the duration of my conversation with the other employee. I let him know that I was never told the item was final sale. Usually, when I purchase something that is final sale, the person selling me will make sure it's extra clear that I can't return the item. The employee pointed out that on my invoice it says that electronics are final sale. Turns out it does say that, in very small writing at the bottom of the receipt. But there's a line item for the helmet with large writing saying it's final sale. Why is there one for the helmet and not the battery? I pointed this miss-direction out to the employee and he mentioned that it's fairly common knowledge that batteries are final sale. It's also fairly common knowledge that underwear is final sale, but every clothing store cashier still tells you every time! I tried negotiating with them for about 10 minutes but left dejected after it was made clear they were not going to help me out. I called the Surrey store parts department because I've always had good experiences with them. The guy there said he'd see what he can do, but ultimately it's up to the boss. I haven't heard back from them. I'm baffled that a company that relies on repeat business from their customers would not make a simple exception for a regular customer. Definitely never shopping there again, and I'm taking my bike elsewhere to get serviced. read more

Do not go here for motorcycle repairs. Fenton Aubrey for the 6 months that he had my 2004 GSXR 750 that had cosmetic damage (his words) from an accident, failed to take pictures and send a quote to ICBC. I gave him many opportunities to say that he didn't have the time and that I should take it elsewhere. I told him from the start that it was my primary vehicle that I used it to commute between two jobs. He assured me that he had a donor bike and could fix it. Lie Lie Lie!! One of the last times I went in, ready to take my bike elsewhere, he assured me that it would be ready the next week. Stupidly I believed him and showed up the next Wednesday helmet in hand. Met him on the loading dock only to hear that the parts wouldn't fit.( You are a motorcycle shop and you didn't know this). I was seeing red at this point and told him I was taking my bike elsewhere. His response was that he could order the parts. Are you kidding me. After 6 months of lies, now you are offering to order parts.... I told him I wanted to see my bike, and when I did, I was speechless. The only difference from when they picked it up, was a layer of dust. They had done nothing to my bike. Just 6 months of lies. Fair warning to everyone. Do not bring your bike to this Liar. read more

Daytona Motorsports - December 7th post accident - Motorcycle Dealers Near Me - Vancouver, British Columbia

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Poor customer service, I was 2 days beyond their 10 day return policy(due to work and distance) and they refused the return with no intention of compromise (store credit?). Needless to say they lost a customer and told my G/F to put back the items she intended to buy for being sticklers, guess I'm buying my bike elsewhere now and I will highly NOT recommend this place!! read more

Apparently, it is too much to ask for a chair for a woman with a kid in this store... great attitude. Thanks.

My first new bike purchase. Patrick was great, very responsive and informed. Great experience.

Service vehicle fleet here since it is closest shop after Rising Sun moved to Tsawassen. Fenton and David always get my bikes in and serviced within a week. read more

I've purchased 2 scooters from here now, good selection and quality. Not always my first choice for service and repair as their fees are high, and appointments are not always available, so if I do come in I book 1-2 weeks in advance. They always give my bike back looking great and clean read more

I will spare the details, but unfortunately, I have to agree with others, DO NOT go there for repairs and services, the process is disorganized, dysfunctional, unfriendly and unhelpful. I have been their customer since I bought my bike a few years ago, but the great sales guy I relied on left, I will be definitely taking it elsewhere for next service. read more

Daytona Motorsports provided me with a quote in email to repaint a motorcycle tank and conveyed a service time of approximately 3 weeks. 6 weeks later, with numerous calls on my behalf to follow up, including stopping into the shop the quote was never adjusted, nor were any issues communicated. When the tank was ready, and the work was excellent I might add, I was asked if I was sitting down as the bill was $$920 with tax- nearly double the agreed to quote. I discussed the excess to the quote (it was not an estimate), but Daytona Motorsports refused to negotiate the price and instead offered to knock $100 off my next service. The owner, Fenton Aubrey has chosen to disregard my complaint to negotiate the price and I have reported the business to the BBB under the the Business Practices and Consumer Protection Act of BC Division 1 Deceptive Practices chapter 4 (3) c (iii) Like the review above mine, I to received cursory service and feel ripped off. I would not recommend this shop for service to a vehicle or otherwise. read more

Very poor service. Do not go here. Dishonest. Admittedly, I ordered the wrong motorcycle part. Lee, the guy working there, then said he'd order me the right one instead. He mentioned nothing about having to pay for the first one. Two weeks later, when I called to see where the right part was, he said it would take another week and a half. He also said he was going to charge me for both. Almost a month for a motorcycle part with no warning beforehand?! And no mention of having to pay for the first part which he could have just returned to his dealer (unused, never out of the box)?! Please do yourself a favor and take your business elsewhere. read more

No BS, no games. Got a bike? Want a bike? These guys are here to help. It's a pretty small operation so you've got the owner doing the big sales, Craig running the parts counter/answering the phone/booking jobs, and a shop that's usually 5 or 6 invoices deep. They're primarily a Yamaha dealer, but have a few other used bikes kicking around. If you're in there to have a meaningful conversation, don't bother. These dudes are busy. I've had a couple of services done, and they surprised me both times by calling before they said they would to say they were finished. Your best bet is to get in there first thing in the morning if you can, either to buy or to drop off: the crew seems to be a lot more relaxed before the reality of the day sets in. There are a lot of choices in the GVRD if you're looking to buy a bike or service one. I'd recommend Daytona to anyone in the area. read more

(1)Go and do business there, (2)get screwed (3)then regret to have been there and (4)finally promise yourself you won't ever go there again! Save yourself time and headaches (and $): go directly to point #4! Been lied and had to pay 68% more than anywhere else for a set of tires. I wish Yelp make zero star rating possible... read more

Parts employee named Craig and Owner Brent: - rude - unprofessional - condesending Situation: Bought brand new R1 from dealership, got charge $200 labour to install eliminator kid. Craig did not disclosure cost of installation. Complaint to owner Brent. Response: What is your job? (answer: banker) Do you disclose fees when your clients sign up for products? (absolutely, YES! Well...I never got disclosures (what doers that have to do with me?Shouldn't you tell your customers the cost before you do the work?) Well...you should have asked! (I was told by you that if i buy the part, you will install for free?!?!?) Well...that's when you are buying your bike! (Wow! I have nothing to say...) Good luck to anyone dumb enough to go there....lots of good shops out there! read more

I've recently purchased a new Suzuki motor scooter from this shop. I found sales manager Ryan very professional and direct. Despite of the shop getting busy at times, he was attentive to my enquiries about the scooter, and accommodated my test drives. He provided me with needed information and I found his answers open and honest. It was my first experience of purchasing a motor scooter and I found it very positive. I've also interacted with Craig from parts and services, to discuss future maintenance schedule and costs and to purchasing accessories. He was very helpful by providing estimates on the service times and helping with choosing accessories and ordering them for me. read more

I had a great experience here. I was on a long road trip in July of last year. Stopped here July 18. Was referred here from another dealer as their service department was fully booked for a tire change. I took my wheel off in the parking lot and they even kind of oriented me to a restaurant to grab a bite to eat. They took care of me in a moment of need a long ways away from Southern California. For that I can't thank them enough! read more

Daytona Motorsports - Was able to truly enjoy the rest of my trip thanks to this place instead of worrying about my tire! Thank you again! - Motorcycle Dealers Near Me - Vancouver, British Columbia

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The worst customer service possible and completely dishonest. We went in to test drive a scooter, wasn't overly impressed with service we received in store. We said we would take a few days to think about it. A week later we negotiatied over the phone on a price for a scooter. They said they were putting it aside for us as we made an appointment that day after work to come in and sign the paper work and pay the agreed price. As we were on our way to the shop, they emailed us to let us know the scooter had just been sold. Not even a phone call. We were finding parking as I checked my email. Poor integrity. read more

Went to Daytona today to have my rear tire for my Fatboy changed . I brought in the wheel with the old tire on it along with my new tire . I said how much, he said fifty bucks , I said lets do it . Fifteen minutes later its done ,Changed and balanced I'm out the door , These guys are fantastic , I'll definitely go back again. read more

I've been in Daytona a few times for small things (lubes, gloves, jacket etc) and always got the feeling that I've been getting in the way of their 'busy day'.....Given the impersonal service I've had there, I wouldn't feel good about dropping $10K+ on a new bike at this shop. read more

April 6.2019 I bought my very first Yamaha Scooter BWS 50, during the day I was trying to decide between Honda Ruckus or BWS but at the end I decide to buy Yamaha due to the space under the seat,disk break and service the sales provided. I do have to say i was quite impressed with the Sales Manager Patrick who sold me the bike however as I left the store the Coolant light came on but since they were about to close i decide to keep riding home. After ready the manual when i got home by the book it says shut off the bike immediately to prevent over heat the engine therefor i didn't ride it for few days since the store is closed on Sun and Monday. Today I decide to ride to the store before i go to work since i didn't want to be stranded on the road or damage the bike any further I was told don't worry about it and a part its on order for me to replace the faulty sensor so i left the store on my way to work. Half way to work the engine check light came on and eventually my bike stalled when i was stopped at a red light, i immediately try to start the bike but there was no response so i got off the bike and push to side of the road. Honestly it was quite a scary/embarrassing moment for me as I was in the middle of road and as i got off the bike pushing the bike i can see pedestrian and drivers were all looking at me. I called Patrick right a way and explained the situation and he was very caring and concerned of my situation. Patrick called me back and told me he would come pick up my bike and drive me home which I was quite surprised he would do that, as much as i want to leave a bad review for my bad experience with the brand new scooter but I do have to admit I am very impressed with how he go above and beyond on helping me with the situation, it is very unfortunate for me to picked a wrong bike to buy but I do have to leave a excellent review to recognize what Patrick did for me. The bike will be in the shop for repair next few days and hopefully this situation will be resolved. I recommend anyone who is interested in buying a Yamaha to go see Patrick and please do not let my review discourage you from getting a Yamaha as it might just be my luck getting a faulty bike, lucky I bought extended warranty. read more

Just got a Ninja 650, Ryan and all the staff is great, honest and really knows what they are selling....highly recommend if your planning to biy a motorcycle read more

No stars - no bells nor whistles: Honestly I should have known better & thought I did: Ran a flat 3rd week of January (most shops being closed) I rode w/ my weight kicked back from shop to shop & (disreputably) ended at Daytona on Hastings near commercial- was quoted $60 on the flat & asked them to have a look at the kick (as it was slipping) & to quote me on a carb cleaning but specified to be called prior for approval on anything more than a tire change. Was contacted and advised regarding the kick and was told I would be called back regarding the carb clean- two weeks went by and I stopped in expecting maybe $20-$30 extra for the inspection on the kick & carb (having not heard back nor approved anything but the tire change) and was hit w/ $453 and told the bike was running well- double checked the work order and confirmed what I had signed had stated to specifically call for approval prior doing anything additional. I left the shop and called Fenton (the owner) & debated for 30 min to which end he didn't budge. I Considered small claims but opted out as I needed the bike back. Barely even got it home w/ it stalling as much as it did- been working on it off & on since feb - it's in much worse shape than when I dropped it off - they even thought it a good idea to add an inline fuel filter, tank was clean to begin w/ so WTF?! Honestly, hit up Rising Sun or motomethod if you must- honesty is a good policy.... Alternatively, if you have a Yamaha, get at me as I know an amazing back yard mech' that charges real time thats said to be the best in Vancouver. read more

Perhaps my question "how much for an oil change" was confusing, but the response both times from both salespeople of $50 was clear. Unfortunately the true bill was $127 when I went to pick up my bike. You guys got me - I feel you ripped me off. Your comments that your free check of the battery charge only reinforces that you did not really look at the issue I was having with starting the bike. Cursory service, deceptive bait and switch practices, I only hope it was worth having a one-time sale and customer. I will encourage people to go elsewhere. read more

Great dealership to buy any bike for any level of experience. Simon was very helpful and knowledgeable. Gave me a thorough walk around the bike and even delivered it after hours! I would highly recommend this dealership to anyone looking to buy a bike, although some other employees did make me feel "out of place" and awkward while I was waiting for some paperwork to be sent and finished. While I was waiting I started walking around and talking about bikes with my family, the employees hovered around and stared awkwardly as if I was going to run away with their V-Strom or something... I can't really speak about the motorcycle gear or the maintenance side of the dealership because I haven't dealt with them yet. But the dealer side, highly recommended. read more

Paid $15 for a spark plug. Sorry.. "Race Plug". Ngk charges 6$.. GREEDY! GREEDY! GREEDY! I thought the spark plug was supposed to go into the head but they just put it up my a$$. Would never go there again! They were lucky I needed it.. read more

Like Dee and Nico, I found the customer service at Daytona to be awful. The owner, who speaks with a fake accent, refuses to take responsibility when they do shoddy work. And they do it at an inflated price to boot! Apparently I was one of the few bikers in town who didn't know this. I regret putting my faith in Daytona. Never again. Zero stars. read more

I and my wife both bought bikes from Daytona,and were not only happy with the price but their professionalism as well, perhaps there might be a case or 2 to warrant the whining however, I can see with the exposure on sites like these why people feel they can whine & get something out it (them) guess we are old school "just be happy with what you bought & the decision as to where you bought it" I don't see after these years the people, at Daytona going out of their way to screw anyone. read more

I bought a scooter from them a few years ago and take it back to get serviced. unlike the other folks posting reviews I have never had a problem with service or quotes. I have bought a few helmets from them as well and find Fenton to be fair and knowledgeable. read more

I've had mixed experiences with these guys. Once I needed a tire patched up ASAP and they delivered and did a great job really quickly. The more recent experience required more extensive work including an oil change, valve adjustment and chain replacement. By the end of it they said I needed a new turn signal bulb; but a little bit of wiggling got it working again. Electrical wires to the lights weren't tucked away well at all and I was missing two plastic fasteners for the cowling. Other than those things my motorcycle was working well but those are definitely things that shouldn't happen when you get your bike back from the shop! read more

I purchased a set of helibars by phone back on April 27. I figured rather than buy via eBay or direct online from helibars, I'd buy from a Canadian dealer. Poor communication, no updates, and little information offered, not even once, without me calling them. The bars finally arrived on June 18, talk about slow delivery. In hindsight I'm pretty sure ebay would have had them here in half the time. When they put the charge through after shipping out they tacked on a shipping charge for within Canada, a minor amount of 20 bucks, which I clearly asked about at time of order and clearly understood was included in the price agreed(I wrote a note in my phone with the details, so I know I recall correctly). When I asked the guy I was dealing with if he could clarify why the charge was added his response was "sorry for the misunderstanding, if there is a huge problem let me know" Obviously it's not a "huge problem" and not worth even bothering with any further for the 20 bucks, but it's just wrong and bad business. I'll never buy from Daytona again...I'll stick with reputable Canadian online retailers like Fortnine, or ebay if I can't get it locally or otherwise. The one great thing is, the helibars are awesome read more

This place is stellar. Great place to purchase and care for your bike. They know what they are doing and it shows. Shout out to Craig and the team. My bike feels brand new. Will be back again 100%. Thanks for everything! read more

I've been riding for 25 years. Bought my KLR and a scooter from Daytona recently. Bikes always started on a dime and dependable. Took my KLR in for an oil change. A week later it was 'ready', sounded a bit rusty when I picked it up. Rode it home. Next day was prepared for a big weekend trip. Electrical OK, but it wouldn't start! Tried a few more times and the next day. Had to wait Sunday, Monday. Tuesday I called, thankfully, Daytona came and picked it up. Waited a whole week, didn't hear anything. Dropped by Daytona a couple times. They then said we check it out - "just a couple hours of labour time...$$". At that point I said, no, I'll have someone pick it up. Got there with my contact who would pick it up. Fenton was working on it after I told him not to. He said it was "good to go" and berated me for "being arrogant". Very puzzling...could help feel a bit angry...a bit relieved, a bit flabbergasted. The engine was still warm, I brought it home. Next day, my son went to use it, wouldn't start. I'll be taking it in to another mechanic as soon as I can get time off work. Perhaps an aberration, but in my estimation, very disappointing! read more