Happy Accident!…read more Another cleaning service comes to my office twice a week. The bag was accidentally given to Sparkle Cleaners and I couldn't have been happier with the results. I had a fairly large order to complete with suits, dresses, and a few alterations. Not only did Sparkle Cleaners do a better job of cleaning my pieces, but they were less expensive! The alterations were done perfectly! They even went above and beyond by calling me to let me know that the particular snap that I needed to repair a shirt would look different because the maker uses their own brand. They definitely exceeded my expectations and I will be using them for now on.

If you need alterations to a military uniform, look elsewhere…read more SSG in the U.S. Army, recently commissioned to 1LT, dropped off my OCP tops and PC on 6 December and ended up calling today, 14 December to see if they were ready. Got the go ahead to come on in to pick them up. When I get there I am greeted by a very nice older lady, gave her my name, and she retrieved my order. As she brings it up front, puts it on the hanger, it becomes blatantly obvious something is very wrong... When I dropped these tops off, I called first to make sure they were knowledgeable and performed alterations on military uniforms and got a very confident "Yes, we can take care of that." I brought in 4 sow-on patches for my 3 tops and PC, on already sown pieces of uniform, explained that they only needed to be replaced in the same places as they were already sown with the new patches and how they were to be positioned in reference to the rank. The first thing I noticed was that the rank was cut down in such a way that the rank of positioned underneath the U.S. ARMY patch, well off the center line of the jacket, leaving no way to salvage the patch, and a clear cut violation of AR 670-1. On further inspection, the patch placed on the PC was off set, uncentered, and tilted. When I bring this to the attention of the very nice older lady, she goes to the back to grab her store manager. This lady was immediately very unpleasant. I explained the errors to the uniforms and she accuses me of not providing instructions on how they were to be placed, when in fact they had the PERFECT reference for the already present patches, and needed only to be placed just like they were already on. I then went on to explain how the patches could not be used again, because they had cut away way too much material and would need new ones. I gave Shopmyexchange and Rangerjoes as references where they could find new ones and gave a detailed account for the pattern (OCP) and rank (1LT), because I refused to purchase more patches destroyed by the one that put them on. It doesn't end here.... I get a call back about 15 minutes later, from someone identifying as the owner, informing me to come get my items because they would not be doing any more work due to my attitude towards his worker. Never during any of this interaction did I have an "attitude" or display any behavior that was unbecoming of an Army NCO/Officer. I informed this person to please hold onto what he planned to tell me, I was on my way, and we could talk in person. I get back to the store within 5 minutes of hanging up and greeted by the same man identifying as the owner. I allow him to express his side of the story and what he was told by his store manager, to which points he asked me: "Do you see an Army post anywhere around here?" and "(My store and workers) are not in the service and do not know anything about putting on these patches." My turn... I get to look at my patches again... pointing out the same problems, to which I ask, is this work that you can support and back? (owner acknowledges how poor the patches looked on the uniforms and PC) I am a subject matter expert, quoting AR 670-1, explaining that there was never any point in time that his staff communicated to me that they did not feel comfortable or able to complete this work. At this point this man is flushed, visible shaking, and getting louder with every response. At the end of this conversation, this very nice older lady passes me way more than the patches were worth and I attempt to refuse the cash in excess of what the patches cost, met with resistance by the owner, insisting that I take it all. Before I leave, I expressed how unprofessional I thought his and his manager's behavior have been. To which he responds: Where are you from? I respond: "I own a house here in Lebanon, and I grew up in Antioch, TN. Are you really trying to give me a southern hospitality lecture? I have been more than accommodating with insisting that you and your office have a second try to fix the mistakes, I am an ICU nurse, keeping people alive for a living, and know much more of southern hospitality than has been shown to me here." Overall, the manager, owner, and whomever performed the alterations have no knowledge of how to alter military uniforms on the simplest of items. They do not know how to admit fault, and worst have the most unprofessional attitudes that I have ever experienced in a service-type business. I will not be returning, and if you would encourage everyone to not support this rude, unprofessional business.

Did a great job on my dry cleaning and dress shirts, very reasonable price, Everyone there was…read morereally nice,Thanks

From the owner: Our family has over 50 years experience in the dry cleaning & laundry business. Come see why so…read moremany middle Tennessee families and businesses trust us.

This business ruined my coat! I am so disgusted that I even…read morepatronized this business at all. Whenever I drop off my clothing I always say "dry clean only". I brought my favorite wool coat in so it could be ready for me to wear in coming winter. I picked it up and brought it home. I didn't notice until I was taking it out of the plastic that it was in horrible condition. Not the condition that I brought it to them in. The coat looks like they took it out back and beat it against a rock then drug it through gravel and then hung it on a hanger and covered it in plastic to be picked up by me. When I inquired as to what happened to my coat, they said they wet cleaned it!!! The coat looks so ratty now. You can't launder a wool coat!!! My coat is destroyed. There are all kinds of pulls and snags that were not there before. All they offered was the refund for the cleaning. My husband even went and talked to the owner who ended up saying that the epa has changed rules on dry cleaning and they can't dry clean the way they used to. If that is the case, it was his responsibility to alert the customer that things are different and depending on the material, the clothing may be damaged or at the least, it may alter the texture of the fabric. He nor his staff alerted me that his cleaning procedures had changed or I would not have left my item to be wet cleaned. I brought my coat there to be dry cleaned and not laundered! I will include before and after photos of my beautiful coat that was destroyed. In talking with the owner he was unapologetic and was basically like, I gave you your money back so what are you complaining about and refused to compensate me for my destroyed coat. I think this matter will be best settled in small claims court. I will start with a complaint to the better business bureau first and if it can't be resolved through them then I will take him to court.

Clean, reasonable prices ( in comparison to other area laundromats), rest rooms, all machines…read moreworking, and great a/c on such a hot day. Busy and kinda small so I would watch tines and check availability prior to unloading.

Plenty of machines, but had a very unpleasant smell as soon as you walk in...I had to wait outside…read morebecause I couldn't tolerate waiting inside. The detergent dispensers were moldy and disgusting. Convenient, but definitely needs some cleaning and TLC.

It's adequate. The air conditioner is not on though and it's hot (82f) and it's pretty small -…read moreabout 10 washers. But they work and there is a McDonald's next door.

Why do you charge so much for a washer that does not have hot water hooked up. It's ridiculous. I'm…read moreso mad. Every single washer I used on both occasions I pushed the hot wash cycle which is more money than if it was cold wash, I got my clothes out and they were ice cold. That's ripping off your customers. Very deceptive and in my opinion you are stealing. You are stealing from people who are already struggling. I'm done waiting my money here. I will tell anyone and everyone every chance I can to not go to holiday wash, they will rip you off.

Over the top customer service. Trisha went out of her way to help and very friendly. The…read morecommunication has been great from everyone.

Best drop off service in Nashville. The facility is always…read moresparkling clean and the staff are fantastic. I can't recommend them enough

The White Room is an incredible boutique! The staff provides impeccable customer service and the…read moredress selection is outstanding. The White Room is the only place you'll need to shop for that special occasion formal. 20/10!!

I had the BEST experience at The White Room in Nashville, and I have to shout out Leah--she was…read morehands down the best bridal specialist I've worked with (and I've been to almost every shop in Nashville at this point ). She was so kind, patient, and incredibly knowledgeable. She really encouraged me to step out of my comfort zone in the best way, without ever making me feel pressured. I felt completely supported and comfortable the entire time. Honestly, she was so amazing that I wish I could have said yes to a dress there just because of her! That's how great the experience was. I did end up finding my dress elsewhere, but the gowns at The White Room were absolutely beautiful--so elegant and stunning. Definitely a must-visit if you're dress shopping