The White Room is an incredible boutique! The staff provides impeccable customer service and the dress selection is outstanding. The White Room is the only place you'll need to shop for that special occasion formal. 20/10!! read more

I had the BEST experience at The White Room in Nashville, and I have to shout out Leah--she was hands down the best bridal specialist I've worked with (and I've been to almost every shop in Nashville at this point ). She was so kind, patient, and incredibly knowledgeable. She really encouraged me to step out of my comfort zone in the best way, without ever making me feel pressured. I felt completely supported and comfortable the entire time. Honestly, she was so amazing that I wish I could have said yes to a dress there just because of her! That's how great the experience was. I did end up finding my dress elsewhere, but the gowns at The White Room were absolutely beautiful--so elegant and stunning. Definitely a must-visit if you're dress shopping read more

I was very excited to go to the White Room to find a dress for an event in one week. I tried on about 5 and didn't find anything until I looked again and found one I loved. It wasn't a great fit and these girls assured me that they could get me into alterations the same day. I paid for the dress and drove way out to this persons home. She was with another client in a small hot space with a dressing room and sofa. She went on and on about how busy she was how she was working 100 hrs /wk for 20 years for the White Room. I felt bad for her and when my turn came, I went into the dressing room to put on the dress and she immediately changed her attitude. She said to tell her when I was ready so I said I'm ready and she was like "you are? So soon?" I said yes and she walked into the dressing room with a pair of scissors and cut both of my straps on the dress. No questions asked. She starts repining the straps and she stuck me and I said ouch. She goes I haven't done anything. So I said ok and she pulls the straps so tight and says how does that feel? I said it's too tight it hurts me right there. She said I haven't done anything. I'm starting to get really hot in this dress being pushed and pinned like a doll and all of a sudden I tell her undo the dress I'm about to pass out. She goes you're not in the dress. I'm clawing at the zipper in the back trying to get out and I start to fall onto the floor. She catches me and lets me slide down on my butt in this gown. I'm sitting there and she leaves the room! She does not check to see if I'm having a heart attack. She does not help me up. She left the space! She comes back and says that she cannot finish my dress after she has ruined it! She has stuck safety pins into the lace at the cups and this brand new $400 dress is on the floor in a heap. I'm getting dressed and on the phone trying to find another alternative for alterations and I did. Tu comes back and threatens to remove the safety pins and I was out the door before she could erase what she did. At my 2nd alterations, the ladies were absolutely appalled! They walked around and around me with precision and professionalism, softly touching here and there telling me what they saw and were so sorry that they would not be able to fix what she destroyed in time for my event. read more

TERRIBLE ID GIVE IT 0 STARS IF I COULD This experience was the worst customer service I have ever experienced. where do I start... Did Not have enough seats for the bridal party, was not personable at all did not care to get to know the bride or bridal party, they were rude and rushed did not even ask what the bride wanted just started throwing her in dresses with no context. little to no engagement from employee during try ons, did not even know the consultants name Because she barely spoke to us. We didn't even stay the full 90 minutes left after 30 minutes because it was just so awful!! read more

The service here is awful. I booked an appointment months in advance, and now, three weeks out, I got a call today telling me that they have decided not to work that day because they want to extend their holiday to include extra days. So, my appointment is canceled. Really? Did you know I booked a flight specifically to work around your already limited schedule? Did you know that my mom and sister took off work to attend with me? Do you care or is it just about you? Why take appointments if you are not going to honor them? You really should have someone from the shop available to help brides on an as-needed basis if your insistent on taking an extended vacation week. Take your time and money elsewhere, Brides. read more

I couldn't recommend The White Room more!! The selection is massive and they even reached out to me before my appointment to get an idea how what I was envisioning. They truly helped me find my dream dress and helped me out so much when it came down to narrowing it down to the one. My sales associate was the kindest, most caring individual and I wish I knew her name! We've been doing alterations here as well with Miss Tu and she is beyond wonderful and very reasonably priced! read more

The White Room - Bridal Near Me - Lebanon, Tennessee

I had the best experience finding my dress here! Bridgette was fantastic and so supportive while I tried on 12 different dresses to find what I liked. They had an excellent selection of wedding dresses for me to choose from and the space was quiet and accommodating for several groups at once without noticing it. I also got my bridal jewelry here as well, and it was a perfect match to my dress. Highly recommend this spot! read more

The White Room - Wedding dress: The White Room Hair and MU: Go Gorgeous Florals: Mansion and Marsh Photography: Kara Warren - Bridal Near Me - Lebanon, Tennessee

My niece called ahead to make sure they had options in her style and size. They assured her they had plenty of options and so we went ahead with booking the Appt and she paid the $30 appt. fee. So, when we arrived, the options were very limited and they did not have what they said they had! My niece left deflated,upset and in tears for wasting everyone's time and commute to get there (she had 3 family members who drive over an hr) When she called to discuss her frustration, they did not offer a refund even though only 1 dress was tried on. Def. would not recommend. read more

If you are looking for Bridal, mother of the bride, prom or special occasion/event dresses, this is your place! oh, and be sure to ask for Ella ! She is knowledgeable and very helpful. Great experience!! read more

Let me start off by saying I wish I could give more stars. The white room was the first place I was going to try and wedding dresses and they completely took away a special once in a lifetime opportunity for me. I understand Covid protocol, but I is a bride was not even allowed to take my mask off to see what I would look like in my wedding dress on my wedding day. I sent over nine very specific suggestions of dresses that I wanted to try on from their Pinterest boards and none of which were on the rack for me to Try on once I showed up. I expressed that my budget was less than $2000 and for some reason I was trying on dresses that were $4500 or more. Once I saw the price tags I decided I was not going to be purchasing my dress from the shop no matter how much I liked it because they were just trying to upsell me instead of giving me what I had asked for. Not only was my 90 minute appointment cut down to 60 minutes, but when we called five minutes after leaving asking if I would be able to buy a dress off the rack, the girl Abby who was helping me was already in another appointment. Mind you I was only allowed to try on 6 dresses. I the bride was given an attitude when I asked to try on a dress with a veil. The woman Abby who helped me out did not ask me how I met my fiancé, when we got engaged, or who my guests were watching me try on dresses. When my mom asked what the turnaround time was on a dress she would not give a straight answer and instead was rude to my mother. Two rounded out, the only question to Abby asked me was if I had tried on any other dresses before and what other shops I was going to. She can take the time to help me slide in and out of dresses. She rushed me when putting them on even though I want to take my time looking at myself in private before hearing the opinions of others. When I asked to try on one of the dresses a second time I was given an attitude. If I were somebody looking for dresses in middle Tennessee, I have many other suggestions that I would recommend a Nashville before ever going to the white room again. read more

The White Room - Here we are in the shop with our masks on. Being rushed to take a photo. - Bridal Near Me - Lebanon, Tennessee

The women that run this place are absolute trash! I was looking for a dress for an upcoming event, and as I was passing by the fitting room, I over heard the staff whispering about a customers size. And.... NOT IN A GOOD WAY!! The customer looked to be a high-school girl, and was definitely NOT big at all. She was medium size build I would say, and The staff made several comments while this girl was trying in some prom dresses. I was absolutely shocked at how they treated this girl. This girl wasn't even plus size. Like seriously??? I just couldn't believe my eyes, they completely broke that girls heart and she ran out of the store crying. I felt sooo bad for her. I wanted to just go give this girl a hug!!!! I didn't even take another look at anything in the store, I immediately left the store after witnessing this . I hope and pray for that girl I seen today, I hope she went somewhere else and I hope she knows her value.!! AS WOMAN WE ARE TO BUILD EACH OTHER UP, NOT KNOCK EACH OTHER DOWN!! To the woman that run The White Room you should be down right ashamed of yourselves!! I will never be back, and make sure that everyone that will listen, knows about the crap you pulled today on an innocent highschool girl looking for a dress for prom! -Sincerely One Pissed Off Woman read more

Let me just start with DO NOT use this company. 1st thing- My wedding dress was in for a month, no one called to tell me. finally I called to check and see where it was, I was told it had been picked up a month ago. It was NOT. Finally the girl "found" it hanging in the back. 2nd thing- my maid of honor goes and gets fitted for her dress, she is a size 0. They go to get her dress and get it altered (she also had to call and find out if it was in, because no one called her either) She is in GA, however same company. She gets there and it's a size 4. They had to order a WHOLE NEW DRESS, here we are 4 days till the wedding when her dress finally came in. 3rd thing- I am putting two of my other brides maids dresses in for our trip (LITERALLY PACKING) and notice they are two totally different colors. tags both say biscotti, but very clearly one is Quartz and one is biscotti. LIVID. i call and they tell me not to worry, they'll order the dress in the right color and have it shipped to the store we're going to be by in FL, that she called and talked to them and that they knew what was going on. THIS MORNING 2 days before we leave, my MIL gets a call from the FL store that there's no way they'll have a dress that fast, and that no one even called like I was told. Nightmare. Now I have a bridesmaid that will be in the WRONG color for my wedding. I am so upset. I will make sure and tell all my friends, family and will make a social media post as well to warn others. I really hate for anyone's big day to be ruined like this. Very very very disappointed and upset. read more

Can the owner of this company please call me? The dress buying experience was wonderful, but last week we stopped by at the store and I need to talk to someone about what happened. I think our issue might be with the manager so I would appreciate a call from the owner. read more

Everyone I know got their dress here so I did too. They were knowledgeable and the seamstress knew her stuff. Great stress free experience!

I am so very glad someone from work told me to go to Lebanon to The White Room! Not only did I find the perfect dress on my first visit, there were a ton of options to chose from. And, I am a size 18! I thought wedding dress shopping was going to be a nightmare but it was an absolute dream with the entire team at this store. Every single person I ever came in contact with was the sweetest girl and so very helpful. Their selection was vast, service was great, and prices were unbelievable. I am so very thrilled with every aspect of working with them and will recommend them to anyone I can! read more

The White Room - Bridal Near Me - Lebanon, Tennessee

Going back for the second time with my mom to make a final dress decision further exemplified my love for The White Room. I can't honestly say enough about this business. The day before my appointment I tried to call to confirm my appointment but the line was completely busy! I ended up calling the Murfreesboro sister store and the woman who answered the phone took my number, contacted one of the girls at the Lebanon store via cell phone and then called me back to confirm my appointment. Any business that shows that much effort to keep a customer happy is a good business in my book. Today was the day that I bought my dress and once you purchase your dress everything else (veil, shoes, accessories, other dresses) is 10% off! I feel the White Room is the best place in town without a doubt! read more

I had such a great experience here! They have a nice selection of dresses in a range of prices and my sales associate Meghan was SOOO fantastic. I'm not a sample size, but she pinned and clipped me into each dress I selected. After my appointment here, I went to a second appointment at another shop where I had a really awful experience. I ended up calling the White Room and asking if I could come back to try on my two favorite dresses again. They were really kind and accommodating even though they had other appointments and their day was ending. Great shop and super staff! read more

Absolutely horrible! The girl that was helping me, Ashley, was so rude and made me feel like I was wasting her time and like she had better things to do. Left feeling not confident over all bad experience and would never return read more

My experience finding the dress at the White Room was great. The girl who helped me look & try on dresses was wonderful! Unfortunately after ordering the dress (and picking the bridesmaid dresses from there as well mind you...) things did not go as smooth. When I picked the bridesmaid dresses I told them I would need a swatch in order to take with me to meet with the florist & cake decorator. A month & a half later I still did not have the swatch and did not have any information about when I might have them. The importance in this is that we're going to see our venue in January and would not be returning until the wedding. I called several times and got poor customer service, many being rude. Still waiting to find out if I will actually get a swatch to take with me when we go to pick out our wedding cake... Luckily the most recent person I spoke with was apologetic, helpful & kind. Hopefully the dress fitting goes smoothly in the spring... Best of luck. read more

My mother, sister, future mother in law, and I went to look for my wedding dress at The White Room. They were easy to book an appointment with, they were continually attentive, friendly, welcoming and professional. The selection of dresses ranges in style and price and it seems that most brides could find their dress there. Kalli was a great consultant and made us feel welcomed. She let me try on as many dresses as I pleased and truly took note of my comments and likes/dislikes. Would definitely recommend to others! read more

We have had an absolutely wonderful experience with Cathy Mansfield! I would ask for her when you are searching for your dress. She made us feel very comfortable and gave all of the time we needed for such a big decision. She listened to what we wanted and brought everything to us. She isn't pushy at all. Just very helpful. read more

I was a bridesmaid in a destination wedding where the bride lived in TX, bridesmaids were in TN, IL, and MI. As a plus sized woman- the largest in the bridal party, I was nervous about the possibilities of the desired dress. Thankfully, the bride chose a dress that came in a large array of sizes and if desired, could be ordered online. The prospect of online shopping made me nervous so I began researching local stores. I called the White Room (Jan 2011) and was greeted by a very knowledgeable employee who invited me in. I voiced my concerns and she very professionally provided me with my options including ordering additional fabric just in case I required alterations. I ordered the dress and was called two months later when it arrived. Nervously, I ventured to the store with shape wear in place to try on the dress, assuming it would not fit. By this time, I had already enlisted a seamstress who was affiliated with the store and planned to meet me, and other customers she was working with that day, at the store. Well, after all of that, the dress fit!!! I needed all the compliments from the employees that day and they made me feel so great. So that extra fabric was orchestrated into a beautiful shawl for an evening June, Mexican wedding. My only suggestion for a potential- non prom shopper, don't go in the end of March or April- the place is a complete madhouse of teenagers. But through it all, when I visited at the beginning of April, the customer service was great. read more

DO NOT COME TO THIS STORE. i had the worst possible experience and ended up walking out bawling my eyes out. now i'm a medium girl, and these workers made me just genuinely hate the way i looked. they also need to get their whispering about clients while there trying on dresses under control too. i was trying on dresses and none fit, not because i'm fat but because i'm generally a busty girl. and i heard "for bigger girls like that your probably just gonna have to keep going up sizes" or what about when it wouldn't zip over my bust and i heard "yeah i think that dress is done dont force it" which is understandable but the tone it was said in was disrespectful and snarky. your workers caused me to run out of your store crying!!!! and i've seen the owners responding about coming in for a free consultatio DO NOT BOTHER. i will never step foot in your store again and will forever tell people to never come hear. i gladly found my prom dress at another place. even the david's bridal people were a million percent better than these women who i could call many names rn but i won't stoop to their level. and the fact it was said by two women!?!? i am just dumbfounded. women should uplift other women not say stuff to bring them down!! my experience was horrid. i left without even saying anything. you people are terrible honestly. and i have to give you a star or i can't post i would gladly give you zero. read more

The day a woman searches for her perfect wedding dress should be a memorable experience. It certainly is a day my daughter will never forget. The staff at The White Room were so rude to her. My daughter wanted her Grandmother, her mother and her Matron of Honor to help her pick the perfect dress. Upon our arrival we were told that she could only have two people with her. I said I would wait outside and her Matron of Honor and I would switch off. We were rudely told that was against their policy. I could understand if the place was crowded but there were only two other brides-to-be in the store. The staff had her in tears! When she lowered her mask to wipe the tears away, she was very rudely told that the mask must be over her nose and mouth at all times while in the store. To top it off the girl assisting in the fitting room started to lecture my daughter about "having policies for a reason". Totally uncalled for! If I could give this store zero stars I would. Shame on all of you. You are in the business to make a woman's wedding a happy occasion. You failed miserably. read more

Love this place. Celia helped me find a beautiful dress for a last minute military ball. The staff was super kind and the prices are great. Will send all my friends to them read more

I came here for my girlfriend who is getting married. We had an appointment and was immediately taken back to our "area" so we could get started on finding her the dress of her dreams. The staff was so friendly and helpful, not to mention they were everywhere! The person we worked with gave her honest opinions and also worked out a deal once she found the dress she so desperately fell in love with. I am very pleased with the service and how she was treated during the process. Hopefully I'll be coming here sometime in the near future! read more

Honestly, I have been wedding planning since Oct of 2013 and the process really hasn't been too bad... because I know what I want...except for the dress. Since I have started wedding dress shopping, this was once the most hated part of the process. I sincerely started DREADING dress shopping because everything I truly liked was out of my price range and the cheap stuff was just ugly or uncomfortable. Well tonight, I went in to the White Room after many referrals from friends and fell in love with the consultant and some of the dresses here! Great prices and the constant Elise, made me feel truly special! Thanks for all the help and I look forward to bringing my mom to see the final look!!! You made dress shopping FUN - the way it should be!! read more

Once you wade through the sequined sea of prom dresses in the first room (barf), a serene bridal room awaits. It was at this point during my visit earlier this year that I started to really feel like I was getting married! Talen pulled some of my researched picks, in many varied styles, and we (with the help of my close friend) began to fine-tune my wishes with each gown I tried on. I got really excited about the top and overall fit of one dress, but I was bummed because I wanted it in tea-length. "I bet the designer would make you a shorter one at no cost," mused Talen. "Let me call her." And she did call right then and the designer in NYC made my dream grown for the rack price, which I thought was impossible! Talen also sent a sweet, hand-written note the day after I first visited, which confirmed my choice in buying from the White Room. I was so pleased. In the months that followed placing my order (w/ half the money down), however, I never got a phone call from the associates at the White Room to inform me my order was delayed, nor that it had finally shipped. The customer service up to the point-of-sale was much different than that afterward, and I would've appreciated updates while I waited patiently to receive my dress, rather than having to call and beg for this information myself. The dress was set to arrive mid-June, then July, and then it finally arrived in August (after my mom had made a special trip to town for my fitting, in vain). I don't care if it's slow on the DESIGNER's end, and "lots of brides are having to wait this summer," nor do I want to hear "you still have plenty of time." The dress shop is the messenger between the designer and each individual bride, and should duly keep each individual bride informed of any hold-ups in the projected schedule. I was a very low-maintenance bride, so fussy ladies beware: the White Room's lack of follow-through might outweigh the initially positive experience you have there. My dress looked great, but dealing with this business stressed me out in the weeks before the wedding. read more

Prom dress shopping on a Saturday in late February.... Pros: Helpful, courteous employees who bring the dresses to you, help you get zipped up, and put everything back. Good selection, prices comparable to stores of this kind Seemed like they may have a payment plan option (not sure because we didn't actually buy anything). CONS: Major con for me is the layout of the store - there is NO place to sit while you wait for a dressing room during prom season except in your car as I did. There is NO place to sit while you watch your daughter try on dresses. The mirrors are not big enough for more than 1 girl at a time to view their dress. I have never understood why retails shops that cater to teens don't make the experience better for the parent. Maybe they don't want you to linger...but there's more chance of me buying something if I'm relaxed, feeling patient and comfortable; having to stand awkwardly in a store crowded with teens, moms and plastic coated gowns doesn't make me feel any of those emotions. I asked one of the employees why they don't have seating and she said that they used to, but kids would play on it, and then adults couldn't sit, and then it got old so they got rid of it. Seriously?? This store could benefit from a professional space planner helping them figure out the best layout for more or larger mirrors, as well as some seating. Trying on prom dresses is generally not a quick process, and it is simply crazy to me that they don't have ANY - and I mean ANY - place to sit on the prom side of the store!!! read more

The White Room was the first place I visited this spring on my hunt for a wedding dress. I had been to the Lebanon White room to get fitted for bridesmaid dresses for my friends wedding and the staff was so nice. To look for my wedding dress we decided to go to the White Room- Murfreesboro first. It was a dream!!! Megan knew I had a budget(a strict budget), I also wanted a dress that would look good cut to tea-length, and I did not want bridal white. She only showed dresses that met that cirteria.. she was such a help. I found my wedding dress after trying on 3 and it was actually under budget. She listened to my in-put and found a dress that was my exact dream! I wanted to give other bridal shops a chance, though. I never expected to find 'the dress' after only trying on three! I went to David's Bridal and also some other wedding boutiques in Murfreesboro- they were miserable!!! Nothing compared to the friendliness and service I received at The White Room. I hear their alterations are expensive- but it is worth it! I wouldn't trust anyone else to do the job. Thank you so much!!! read more

After my original wedding gown was essentially ruined by the seamstress, (with only 6 weeks til my wedding!) I drove to The White Room from Columbus, Ohio to check out a sample dress I saw online. I was unable to bring any friends with me, but Taline (not sure how to spell it!) was so kind and helpful. I ended up leaving with the dress I came for as well as some suggestions for seamstresses. I never write recommendations on these sites, but my experience truly warrants a compliment! These ladies are awesome at what they do, and you will not be disappointed. read more

My appointment at The White Room was two weeks ago with Delanie. Each consultant had only one appointment so it was an intimate appointment. I would call myself a "plus size bride" (I'm a strong size 16. Here I was sized for a 20). Although there weren't a variety of sizes for me to see the actual fit of gowns, I was very impressed with the selection that was available for me to try on. I did find a gown I like, however, I found something somewhere else. The staff was very friendly, and the process was smooth sailing. Delanie was very patient and worked with my difficulties as we paired accessories to add the finishing touches to the gown. She even wrote me a personal thank you card! Totally unexpected. Overall, I enjoyed my experience and recommend you see Delanie to help you find the gown of your dreams! read more

I had a wonderful bridal experience at the white room. Everyone was so nice and very helpful they made me feel special they know what they are taking about and offered good advice when I needed it. Excellent customer service read more

I went to the Murfreesboro location (6/23/12). The bridesmaid selection is terrible. They have one small section of probably about 20-25 dresses to look at. The employees weren't very friendly or helpful and one girl just had a flat out bad attitude. It started out with one girl assisting me with trying my dress on. Slowly but surely every employee found a reason to gather around and watch in some shape or fashion. It doesn't take 6 people to ring up one order. It was a turn off. Did they not have anything else to do? I don't know if they thought I was going to steal or what. But I felt uncomfortable. I'm on a tight deadline and pretty much had no choice but to order a dress. I regret my purchase and will tell everybody I know about my experience. After I pick up my dress I'll never be back. read more

I was told I could not be seen without an appointment, which I didn't mind, but the lady also told me that my budget was way to low and even if I went to a competing store, I would have to pay at least $1200. I was not pleased with this. I went to the other store and in minutes I found my dress for half the price of The White Room. I absolutely did not like my experience with them. read more

The White Room is a great place for Plus Size dresses. My experience was NOT Great when time came to pick up my Mother of The Bride Dress. The consultant brought me my dress on a regular coat hanger with my name on it and just said" Here's your dress" I did not get a receipt nor was anyone accomodating to put it in a nice Signature bag with their advertisement on it, that was on the wall spool behind the counter. There were 3 ladies behind the counter and all of them just stood their. My daughter the bride said after you spent all this money, you did not get a receipt and now everyone has to see The Mother of the Bride walk in with her dress on a regular coat hanger like she got it at a thrift store is unacceptable. So I had to call back and have them mail me a receipt and send a bag. read more

So I'm not getting married, but my good friend Sarah P. is! So we made the trek one Saturday morning to the White Room in Lebanon. And I must say, I was very impressed with their selection, service, and prices! She made an appointment a few days in advance and when we arrived we were escorted back, through the showroom for the prom wear and other evening gowns, to the bridal area. The walls are lined with beautiful white dresses, grouped by designer. The center of the room has three or four giant stand up mirrors with pedestals in front of them, for standing and looking pretty while wearing pretty dresses. They also have a selection of veils, 'frosting' (I've heard it's what the brides are calling their jewelry these days...), and shoes (dye-able and otherwise). After we arrived, our attendant instructed us to look around at the gown selection and pull the ones that we liked. Sarah P. pulled about seven gowns and they were moved over to her fitting room, where our lovely and personable attendant did lots of zipping her into them And, I dare say, we found a winner! I felt like she received a great amount of attention and the prices for their bridal wear seemed more than reasonable to what I was expecting. I love that they're more of a boutique style store and not a big box o' bridal. If you're looking for a dress for the big day, this is a great place to visit! read more

I had a fantastic experience shopping for my bridal gown at The White Room. My consultant, Chelsea, was incredibly sweet and very helpful. On my first appointment, I went by myself because I wanted to try on some dresses and narrow it down to a few of my favorites. I planned to return in a few weeks with my Mom, who was flying in from Michigan to help me make my final decision. Chelsea never pressured me to buy during that first appointment and was very understanding. She even sent me a handwritten note in the mail thanking me for coming in and specifically mentioned the gowns that were my favorites. It was very personal. And while I did visit two other bridal stores in my search for the perfect dress, none of them topped the gowns I tried on at The White Room. When my mom came to visit, we went back to the White Room. Chelsea already had my top 3 favorite dresses pulled aside and waiting for me in the fitting room. I wound up purchasing a gorgeous Maggie Sottero gown, a rhinestone sash, and veil. I was very pleased with the overall experience and the level of customer service. I also want to mention that I was very impressed with the selection of dresses they had. Not everyone can wear a sample size 10. They had many designer gowns in size 16 and above. I would highly recommend The White Room to any brides out there. My mom even found a gorgeous Mother of the Bride dress, too. read more

We had an appointment today. My mom is getting married, and although she found a beautiful dress that she wanted to purchase, she didn't. Honestly we are both taken aback by the customer service we received today. I am married, and have tried on wedding dresses in many salons and never would have expected for a store that appears this nice to be so awful. We came in for our appointment and I told the girl that my mom was the bride. The girl actually said "really?!" In a shocked tone. Yes really. My mom didn't want anything super bridal since she's 60 years old and we were directed to the mother of the bride section. Now maybe because they thought they wouldn't be able to squeeze as much money out of her they deemed us not really that important. I was never offered a chair to sit in during the 2 hours we were there. My mom asked for a bottle of water, and although I can understand wanting to protect your dresses, we aren't two year olds, and they brought her tap water from the bathroom in a solo cup?! She was going to spend $1500 on a dress, and you can't give her a bottle of water? She tried dresses on for two hours in a dark room and was never even taken into the big room with bright lighting and appropriate mirrors until the last dress she tried on. Now I assumed they'd have some sort of shape wear for her to try on, Ive been in the best bridal salons and they have it, and no, they didn't. Of course. Instead we were sent across the street to a sleazy outlet mall to try to find some. No thanks. Save your time and go somewhere where they treat their customers better. read more

The White Room is the place to go for any formal event! I worked with Courtney and she was a delight. I will be going back to find other dresses and accessories. Love it!! read more