Great reliable service, online reservation, tires in stock and out the door in 20 mins!…read more Guaranteed service, and warranty!

While the sales and waiting area is under construction the service is still top notch. My 2nd…read moreexperience with this location. Purchased tires for the pickup online, saved $80, and set an appointment. In and out under 1/2 hr. Well worth the 1/2 trip for my remote East TX locale. Service as expected 5 stars.

Kind, quick, attentive, reasonable prices…read more I just went and got two new tires put on my truck today, after calling earlier to check if they had them in stock. They had two sets of new tires in stock at different price points, and said I can get a deal if I paid in cash. The prices were comparable to my local tire dealer and they were located closer to me, so I decided to give them a try. When I arrived, I was met by Rodolfo, who turned out to be a very kind and soft-spoken young man. He showed me the tires I asked about and after I selected the ones he told me to pull the truck in the bay and invited me and my child to wait in the lobby, which had several comfortable chairs and a large TV screen that shows you the inside of the garage. It was a comfortable wait They spotted a small screw in the sidewall of one of my original tires. He said it would be about $45 to patch a side wall. When I checked with my local tire dealer, they're willing to do $10 plugs or patches, if it's some thing they can patch. When I told Rodolfo this, he said he'd be willing to price match it. It took Rodolfo and his coworker less than 30 minutes to move my back tires forward and put two new tires on the back. His coworker was a young Caucasian man with a beard and mustache, that was also very kind but I didn't get his name. When it came time to pay, I paid with my debit card and I had misunderstood debit card as the same as cash. Rodolfo noted the misunderstanding, but left the ticket as it was. I felt so bad for the misunderstanding, but he just smiled said it would be fine. In addition, he decided since this was my first time there, there would be no charge for the sidewall patch at all,. He's a very generous guy, and he says the owner is also a very, very kind man. It definitely shows in their workmanship. They offered to drive my truck around, and even noted a rattling sound coming from my wheels of my truck, and they wanted to double check that they had not caused it to rattle. I reassured then that was a noise original to my truck wheels it had always made, and they complimented my truck and hoped that I return. I would have no problem giving them more business in the future.

I recommend this place 100%, Great prices Rodolfo was great…read morereally friendly, He explained everything what my car needs, definitely coming back and I'll take my family's car

They have outstanding customer service. The front desk man…read morewas my first reason to return,his professionalism,respectfulness and knowledge was so on point it made me so comfortable to return. They received the starter for a 2019 Escalade Cadillac and hit it up an running in no time. Great work done in a timely manner by professionals. Thank you Hoovers Automotive with helping #12 Lakers dad get back on his feet. Sincerely Anthony and Taurean Prince

My experience at Hoovers Automotive went like this. I have a son that's a student at Texas A&M…read moreCommerce. His car stopped on him at the McDonald's ( 0.7 ) miles away from Hoovers. I called Hoovers the next morning and told them what the car was doing and asked could they service it. I spoke with a guy name Jeff. Jeff stated it would be $129 for diagnostic and tow. I paid for that over the phone. 30 mins later , Jeff called me to advise me that they had sent a worker out to McDonald's to jump start the car and did work , so I'd have to pay for a tow. Yes , that's correct after he told me it was included in the $129. I used my roadside assistance and got the car towed to Hoovers. About 3 hours later , Jeff called me and stated they figured out what the problem was and the car needed a Starter. I asked if that was it , and he stated " yes , but after we put the started on if we find anything else , I'll call and let you know ". He told me the Starter and Labor would total $645. I thought that was kind of high , but my son needed his car the semester was ending in 2 days. I paid $300 for the Starter right then. Jeff stated I could pay the remaining $345 when he calls and tells me the car is ready. He told me the Starter was in a difficult place , so that's why the labor was $345. 35 minutes later , Jeff called me and told me my son car was ready for pickup. YES , labor was $345 for 35 minutes. He also told me , nothing else seemed wrong with the car. Picked the car up , the next day my son leaves to come home and the car stopped again after driving about 12 miles down the road. I called Hoovers , they told me to have it towed back and what they did was next warranty. Mind you the car is doing the exact same thing from the first time they had. Jeff calls me a day later and tells me , the motor locked up , but they can't understand how it locked up cause it's oil in the car. Basically spent $800 for 12 miles. Jeff was rude , hind the phone up in my face and tried to say my son prob drives bad so the engine messed up. Very disrespectful! I wouldn't , take a bicycle to this shop , let alone another vehicle. STAY AWAY , FAR AWAY !!!!!

Have a screw in the tire and of course no one is open on Labor Day....loosing air and calling on…read moreour trip home. Finally someone is open and friendly and got to us immediately!

I found this treasure just around the corner from my house. The people are friendly, fast and…read morehonest. I bought two used tires that where in great shape. Two days later one went flat. Upset I changed my tire for my spare and took it back. Without question he took the tire and begain repairs. I found out from another customer that I had a nail. I asked how much I owed for the repair and with a smile he said nothing. I am very happy with his service.

Avoid this place! Bought a Hustler mower from them and it didn't last a full season! It took almost…read morefour months for them to even call back regarding service and by that time we'd already had another company in Commerce service our mower. When we bought from Crawford-Smith we were told it had been serviced... it hadn't. We've now had to buy another mower which was an unplanned expense. Yes, I understand we bought a used piece of equipment, however we expected this zero-turn mower to last more than three weeks.

These folks "flat fix'em" If you got a tire problem get these folks to tell you what's wrong and…read moremore importantly how to fix it. Honest people doing an honest day's work. There's a few national tire chains that could take lessons from these folks.

Pulled in after getting a flat tire on our RV. Driving from CA to FL. Took care of us within 30 min…read moreand were back on the road for a very reasonable price.

I had to have my state inspection done for several vehicles and then have a tire repaired. One of…read moremy trailers had a support stanchion that was stuck due to being slightly bent. These guys fixed my tire, completed the state inspections in a very timely manner, and then fixed my bent stanchion without charge. Great service and very friendly. I will keep going back for any and all of my tire needs, as well as my annual state inspections. Thank you for being a quality service provider and taking care of your customers!!

Guy said 10 min wait,we waited at least 30 minutes and they did at least 3 cars that came after we…read moredid. Also had a trailer and didn't have anywhere to park either when we did get it,couldn't understand them that well either.

I had a low pressure warning and I had watched it for a couple of days. I knew I was swinging by…read morecommerce to visit property and usually, small town businesses just seem to be more fair about how they treat customers. This is not a fancy tire shop with a nice waiting room (there isn't one at all). It looks like what it is, a small town tire shop run by locals. I assume the man that helped me was the namesake, but not sure. I explained the situation and he explained it could be the weather fluctuations we have had. He aired all the tires up to pressure and said as low as this one was in comparison to the others, he thought it must have an issue. He takes the tire off and dips it in the tank. He looks at me, smiles and says, nope. No leaks he could see. He said to watch it as it could be a valve issue but he thinks it was fine. I asked him what I owed and he shook his head and said nothing. I told him he is an honest man and I wouldn't leave without paying him something. I pulled out a Bill (nothing crazy) and he said let me get you some change. I said no sir, that is for you. I appreciate you helping me out. I don't know when I will have another tire issue, but if I am near Castillo's, I will come here. One other thing. I asked him if he could grease the bearings on my trailer tires and instead of saying sure, he said he could recommend someone who could do a better job. Living in a metro area, it is hard to find and honest group who doesn't try and upsell you or tell you need to change something when you don't. I miss this about living in a small town.

Have used Hancock's for all my vehicle repairs for probably 20 years, except that he does not do…read morediesel engine work. He has always been honest and reasonably priced. If he can't fix your problem (usually due to proprietary diagnostics programs), he will tell you so and advise you to go to the dealership for the repair rather than just start replacing parts.

I got a flat and called them asked if they had a tire for our car and brought it in same hour left…read morewith it fixed before the next hour

I see these several year old reviews and feel bad because for the last 2 years I've only been…read moreriding Ramirez tires. They're several hundred dollars cheaper than anybody I've seen in town and they're very quick, usually 10 minutes. 10/10 recommend.