Worst place I've ever tried to buy a car. The level of incompetency and outright lying is crazy. I won't ever do business with them again or recommend them to anyone else. read more

Worst experience I have ever had getting a vehicle serviced. John Montelongo was my "advisor". Read below for the timeline. Scheduled to take my vehicle in on Nov 4th. Dropped it off and was told they would look at it in a few days and give me a call. Why schedule a time to drop it off if they can't look at it that day? Whatever.... not a huge deal. Nov 6th 4:30PM - I still had received no call, so I called up there to get an update. John said he didn't have an update and would call me the next day. Nov 7th 4:30PM - I still had received no call, so I called up there again. Was told they found the issue, parts were on order, and they would call me when they get in. Nov 10th - No call. Nov 11th - No call. Nov 12th 4:30PM - Still NO CALL. I called up there again, was told they had a tech working on it and they would call me the following day as it should be done. Nov 13th 4:30PM - Still NO CALL. I called up there again, was told it would be done tomorrow around lunch, and they would give me a call when it's done. Nov 14th - 1:00PM - STILL NO CALL. I called up there AGAIN and was told "your vehicle is done, come pick it up before 5pm". MY TRUCK WAS UP THERE FOR 10 DAYS AND I NEVER RECEIVED A PHONE CALL FROM BRITIAN CHEVROLET. I even made them read me my phone number on the ticket to make sure they had the right phone number. I'm blown away at the lack of communication from this service department. WOULD GIVE THIS SERVICE DEPARTMENT ZERO STARS IF POSSIBLE. -Stockton Stinebaugh read more

Best guys ever at Britain Chevrolet, don't anyone be saying otherwise! Rena has sold us the last 3 trucks & has done & excellent job every time. All the sales department & service department has never failed us & has great customer service! We appreciate everyone one of them always will. And thanks again guys on the the great deal we love our 2025 Colorado Trail Blazer. Have a blessed day everyone every day. Greenville Chevrolet Greenville Texas. Give them a call! read more

Regret ever coming here. I was lied to and completely made a fool of, and the amount of time wasted, work missed, time driving back and forth to this dealership or arguing on the phone with them is unbelievable. Was told the 2012 Murano was in 'perfect' condition and had undergone a 100-point check, etc - I specifically asked Layla about alignment/wheel issues since I saw that they hadn't been serviced recently on the Carfax, she said she'd ask, I was assured it was all perfect. They took forever to approve me despite me giving them all documentation they asked for AND offering a co-signer AND putting $3500 down on a $10k car. Dan also offered to lower the price to $8800 and I have a written document saying that, but on the day of sale he refused to honor it and said it "would cost the dealership money" and was a "bad deal". I was told by their finance manager that all meetings are recorded etc so I would LOVE someone to watch this video where a sales manager refused to honor a written quote that had been given to me, he told me he'd "meet me in the middle" and knock $600 off sticker price but they had been doing all of the paperwork up to that point with full sticker price instead of the $8800 I'd been promised. He acted like he was super put out that I was asking him to honor the price and repeatedly said "The bank charges us a fee and it's not good for our sales so I can't do it." They finally got my finance done after I had been there a long time and I drove off with the car. Car immediately had issues including violent shaking on the road when I braked. Took it back only to find out that they had not serviced the rotors and the rotors were completely warped and needed to be 'machined'. So much for that 100 point inspection. I also asked about getting my car re-detailed interior and offered to pay for it, John in service said he'd ask and call me back, no one called me back for hours and when they did the guy said 'Oh, we don't do that'. When I picked up the car (1 hour drive each way) there were work boot footprints on my backseats. I brought it up and was told rudely "We were never in your backseat so." Best part? Weeks after I bought the car I get a call - the bank wasn't satisfied with my documentation and were refusing to honor the finance contract so I needed to return the car to them ASAP. Absolutely ridiculous and will NEVER set foot here again. Don in finance is the ONLY one worth a damn at this place. Incompetence, rude, and outright liars all over the place. I will take my business elsewhere, and make sure all of my friends know never to go to this scam dealership. read more

Britain Chevrolet - Service guy stepped all over my backseat, told me they weren't even in the backseat - Car Dealers Near Me - Greenville, Texas

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Horrible customer service. Tell you what you want to hear to get your truck in the shop, then no care for what you were told.

Had my 2021 Camaro serviced here and they were great. Bought a 2022 Silverado from them and it was a quick in and out, no issues. I had my own financing, signed paperwork and on my way. Gave me much more than other offers for my trade. read more

I wish negative stars was a possibility. I am worried that there is something nefarious going on at Britain Chevrolet. I have had to request an investigation with Chevrolet Corporate office. A thousand dollars of my money seems to have vanished and no one from the store will return my calls to talk about it. I've left messages all over the store including the general manager. I'm opening a BBB case. Next stop, lawsuit. These people suck at customer service. They just want to rush the sale through with slick talking sales and finance people only to sweep your legs out from under you. Stay away,. read more

Stopped in just looking after getting total games and run a round from some other dealers! Bought a new 2020 from Liz who was great! read more

Britain Chevrolet - Car Dealers Near Me - Greenville, Texas

If you had your oil changed here please be careful. Our 2018 tahoe oil was changed and the wife and kids had to pull over. Was 4qts low, half the oil not put back in. Never had an issue with Thai dealer before. Wife and child took our vehicle in for service. Not a single employee wearing masks. I understand some folks don't want to do their part like the rest, that's your right. A business associated with a company such as GM this was a bit shocking. read more

Britain Chevrolet - Washer fluid cap left open as well - Car Dealers Near Me - Greenville, Texas

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I have been a loyal Chevrolet customer for over 43 years. I have been to dealerships all over the country for purchases and most importantly for service. I must give acknowledgement and praise to this dealership. Their service department is above and beyond the expectations we have as a customer. They are professional, courteous, respectful and most of all ethical. No unnecessary service tactics. They are in constant communication with you keeping you updated as to your vehicles progress, problems and suggested resolutions. They are professional when having to interface with outside vendors or fellow service departments, in-state or out of state. Their service reps, mechanic technicians and overall staff are trained well to maintain their customers. They truly go the extra effort to make sure you are a valued customer. I go from California to Greenvile for servicing of my vehicle. I purchased my truck there and it's obvious, that great service deserves loyalty. Special thanks to JB the service manager and Mr. Flores my service rep., for a job well done! read more

Britain Chevy sold me a used diesel without disclosing an altered emission systems that doesn't comply with federal law. This has negativity affected the resale value. Be careful when dealing with this dealership. Particularly used tire protection, and attempting to charge for a "tint" add on that was previously installed on a used vehicle. Shady all around. You have been warned. read more

After having looked for a used truck for months, I finally found a gorgeous blue 2015 Silverado at Britain Chevrolet. This was my first time buying a car by myself. Thankfully, Kenny my sales guy helped me out and made the whole process simple and easy. I got a great deal on my trade in and in turn, got a great deal on the truck. I've had it a week now and I absolutely love it! Thanks for all your help Kenny! read more

Britain Chevrolet - Car Dealers Near Me - Greenville, Texas

I called at 6:45 (they open at 7am) and they answered. I needed my tires filled and even though they weren't open yet, they still helped get my car ready to drive. They didn't even have the lights on in the service center yet. I'm very appreciative of the simple task they were willing to help me with! read more

I purchased a 2020 Traverse from another dealership on 12/7/19, and 11 days later, a car pulled out in front of me and it was totaled. I returned to the original dealership once the property settlement was reached, but they couldn't provide a suitable replacement, even after "searching" on my behalf. However, I was able to find the EXACT same model with the same features at Britain Chevrolet. I met with Liz Bowman the next morning, and I had my NEW new car within a couple of hours with better financing and lower payments! Liz and the finance team worked very hard to make the process as easy as possible, and I will recommend them to anyone looking for a new Chevrolet! read more

My ECM needed programming, after it had to be replaced......I am a nurse from Colorado and was visiting my family in Royse City. My car broke down Wednesday evening and I had it towed to my family's house. I had a mobile mechanic come out the next morning to see what was wrong, he needed to replace the ECM. Due to my make and model, he was not able to get the part in until Friday afternoon. After the ECM is replaced, it has to be programed in order to operate the vehicle. I started to call several GMC dealers and got the same answer "Oh it's Friday afternoon, we can't do anything until Monday morning". As mentioned, I am a Nurse and had to get back to Colorado to work. Calling Britain Chevrolet was my last hope. I spoke to John in the service department and explained my dilemma and he said, "Bring it in, we will work you in". I could not believe it; I had the car towed to Britain Chevrolet and my car was taken into the bay right away. I was greeted with "You're the nurse who has to get back to Colorado", I was amazed. Not only did they program my ECM, but they also replaced fuses for free and washed my car, they had me ready in 1 hour. I am so thankful for the service department at Britain Chevrolet! BIG THANKS TO JOHN, ERIC, AND CHARLES, YOU ALL ROCK!!!!!!! Thanks to your service department, I have made it home safe and am back at work. read more

Only reason this place gets 1 star is because 0 isn't allowed. I wouldn't let them give me a brand new car. They will lie, cheat, and deceive in order to get a deal done, naturally all in their favor. My first experience, which should have been my last, was the most bizarre episode I have encountered when buying a car. After we agreed to the terms, the actual car I wanted wouldn't be available for several days. They called and said it was ready, and I went in to sign the paperwork and take delivery. 1st red flag, my salesperson was late and after establishing a meeting time. 2nd flag, they smelled like booze. I was handed a mountain of paperwork and told to "flip through it and sign all the documents." My salesperson then got up and left and didn't come back for 15 minutes. When they came back, the comment was "you didn't sign anything." Of course not. I have questions, mainly why the terms we agreed to have been changed; specifically the value of my trade-in and some mysterious extended warranties I never asked for. After no explanation, I got up and walked out. This wasn't my 1st rodeo buying a car. I knew they would be calling me shortly after I left. I wasn't 1 mile away when the salesperson called me saying they were able to get my the value of my trade up "a couple hundred bucks". Again, this isn't what we agreed to, and not one word was mentioned about the extended warranties that had been added. I told them to call me when they were ready to get back to the original terms. Never heard from them again. Was shopping for a Cadillac Escalade for my mother, and went in with her on a Saturday afternoon around 4:50 PM. Was told by the "sales manager" who was out smoking a cigarette they were closed and he didn't have anyone to help us. We could clearly see in the building and there were 5 or more people just standing around trying to avoid us. Was never asked how we could be helped or for our contact information. Their loss. For the record, I have purchased 2 Cadillacs from Crest and have not had one problem. read more

Today we purchased a truck from Britain Chevrolet and felt like a review needed to be written. After dealing with several dealerships in the last 45 days which reminded me of how much I disliked car shopping, I found a truck on Britain's site that I was really interested in. From the first call to them I felt like they would do anything to warn my business. My wife and I decided to make an appointment and make the hour drive from McKinney to see the truck. The first sales professional I spoke to was Elizabeth who assured me the vehicle would be there when we went to see it which was refreshing after another dealership sold the truck we were interested in and failed to call us saving us a trip. Upon arriving at Britain we were greeted by Josh Morton with a smile on his face and genuinely glad to have us there. Without skipping a beat David Simpson (General Sales Manager) cake out of his office to welcome us and ask how our day was going.The truck was out front ready for us to look at which by the way is the cleanest used vehicle we've bought. We truly amazed at the condition of the vehicle and how accurate the description was on their site. We decided to buy the truck and thought the process would be long and stressful but it turned out to be the best experience car shopping we've had. At no point did we feel like we were being pressured to do add extended warranties or anything else. The entire process took about and hour which honestly felt like 15 minutes due to the hospitality of every person there. The entire team at Britain Chevrolet has earned a lifetime customer. I wish we could give them more than 5 Stars. read more

Luis at Britain Chevrolet went above and beyond to make my vehicle purchase a smooth transaction. I had been working with many other Chevrolet dealers to purchase a new Silverado and had been given the "bait and switch" by another dealer advertising a vehicle that they "didn't" have available, instead of giving me the run around Luis was straight forward and took a no games approach. I had a limited schedule and had to leave to get home before my children were home from school, Britain Chevrolet is around an hour drive from my home but Luis was able to work with me over the phone to get a lot of the details worked out for a quick purchase experience when I reached the dealership. 110% recommend Luis and Britain Chevrolet for your next vehicle purchase! read more

I got a good price on a used vehicle. Sort of.. while the sales price was good, the sales person Liz Bowman and the finance manager Kelly Moody failed to mention there was a $599.00 charge for some tire insurance? I went in there in a hurry and it was my mistake to have not look at the sales agreement more carefully. But was this deceitful? Definitely.. A few days later when I got to look at the contract in more detail and I questioned the sales person about this she referred me to the finance manager and when I questioned the finance manager he referred me to the sales person. Further more the also failed to tell me I would not get any key fobs until the deal was completed and I was picking up. My advice to anyone dealing with them. Be careful and don't let them cheat you like they cheated me. read more

I called here last week and spoke with Traci whom told me they could not look at my vehicle until probably Monday (this was the day before Thanksgiving) so I did not have it towed until Monday. Monday morning I spoke to Monty who informed me Tracy was no longer with them but he would be my service advisor. I again explained the situation with my truck, gave him my info and told him the tow truck was on the way with my truck. He told me that they would put it on the machine for $99 and call me with the diagnostic. It's now Wednesday and I figured I would call them and get an update. No one answered this morning so I left a message. I just got a call back from some fast talker named Doug that informs me Monty is at lunch but he could help me....... when I asked for an update on my truck I was informed my truck had just been sitting there and they had "no idea" who's it was. They've been waiting on someone to call and claim it....... seriously. Then as I'm trying to explain my truck again and that it's probably a warrantied part I had replaced last year for the 3rd time to the 3rd person he hangs up on me. Then when I tried to call back of course no one was available. He did call back after I called the receptionist twice and I just told him don't worry about it I will tow my truck somewhere else to which he replies "that's for the best, we are really backed up it would probably be a week or so before we could get to it." Best Advice- GO SOMEWHERE ELSE!!!!! read more

Everyone at Britain Chevrolet was very friendly. They helped me choose between an Equinox and a Traverse and provided a lot of payment options for me to choose from. The process was a lot faster than my previous purchases at other dealerships and I was able to drive away in my new Chevy on Saturday with enough time to go show it off! I would definitely recommend anyone who is looking to buy a new or used car to visit Britian! read more

This was the best car buying experience ever. Cody was very knowledgeable and helpful but not pushy. GM gave our daughter extra incentives to help with purchase as her car was totaled in hurricane Harvey. I highly recommend this dealership. read more

Joseph and Scott were excellent to work with. Joseph made the sales experience very quick, professional and straightforward. I wish all car sales people were like him. While Scott was very knowledgeable about the ATS-V and was able to answer any questions I have. This is definitely a dealership I would come back to again and again. Only minor issue is that the service department missed is that the tire pressures were pretty low, 23-24 PSI (even when warm), when factory recommendation is 35 PSI. An otherwise excellent experience! read more

Very friendly. Fixed my issue the first time. Drove from McKinney for better service at Britain.

Went into this dealership to check out their pricing on an used truck. They don't seem to carry much used inventory. From the time I walked in until the time I left, I was treated like I was a young kid that did not know anything about buying a car. I felt completely disrespected, I kept getting the swap from "manager to manager" routine and all of that. I had a terrible experience. My advice to you, if you are a younger individual, I wouldn't advise coming to this dealership unless you want to get the run around. I always try to keep my business local, but its sad you cannot go to a GM dealership in Greenville to get a Chevrolet. read more

Don my salesperson was awesome, actually for once had a good time at a dealership. Place was clean, finance was a breeze. I got a 2016 Z71 Silverado. Couldn't be happier. read more

Their service department is the best around. They are always willing to do what they can to take care of me. I always leave satisfied.

DO NOT BUY ANYTHING FROM THIS DEALERSHIP !!!!!!! Advertised price $8600 for a used truck. We agreed on a price of $8300 plus TTL. Needed tires and the front turn signals had broken lenses. Once I got home and went over paperwork in more detail I noticed they jack the price up to $9300 BEFORE TTL. They lied to me on the phone before I went to see it on delivery charges since I was by myself. I live 2 1/2 hours away. Delivery charges were double what they quoted and deal was already done on truck so I had no choice. Engine started tapping noises the following week. A/C went out 3 months later. Rear main oil leak caused starter to fail. I was easy prey. They WILL take advantage of you if your not careful. I repeat my warning. DO NOT BUY FROM THEM !!!!!!! All I wanted was a fair deal. Not to rip them off but also not to be ripped off. They are crooks !!!! read more

I had a GREAT Experience when I visited Britain Chevy Cadillac. All of the Salespeople were great and the Management was terrific! Although I was not there to purchase a vehicle, I will now only buy from them when I do! I shook hands with the owner as well. Great guy! I HIGHLY suggest stopping in if you are looking for a vehicle! read more

My wife & I purchased two new Chevy's at Britain Chevrolet in the past year Carol purchased a 2015 Chevy Cruise Diesel and I purchased a 2015 Silverado and our experience was great to say the very least! All the folks at Britain are very nice to work with especially Mike Donahoe, our salesman. He is very respectful of all you needs, never pushy like some other dealerships and a true gentleman. We expected to get a good deal which we did, but what we didn't expect to get was a good friend! Thank You Mike Donahoe and Britain Chevrolet for making our purchases enjoyable. You can expect to make not only a good deal but some good friends at Britain Chevrolet. read more

Shout out to DOUG!!! He was so helpful thru my whole insurance claim! He even asked us to call his cell after hours for an update. The whole staff is friendly and awesome! Can not believe how fast the repairs are! read more

When I arrived at 7 am, for the appointment I made online, I was told the service department was at least 3 days behind and I would not get my car until Monday. I said that was fine as long as I could have a loaner vehicle, I was told there was no loaner vehicle available. I explained my check light was on....again for the 4th time on my 2017 chevy malibu and I did not feel comfortable driving the vehicle, and I explained however this was my only car and the woman customer service responded she could find a ride home for me however there was not a loaner car available. VERY POOR CUSTOMER SERVICE. I said I wanted to speak with the manager. The lady CS walked back inside. An older man came out 20 minutes later who said they were going to look at the car. The car was taken back where after 20 minutes I was, once again...for the 3rd time, told the service department did not know why the check engine light came on my car, the service department cleared the check engine light, without fixing the problem, gave me a code and a possible list of why the check engine light might be on, and told me the car should be fine, again for the 3rd time. Same treatment I had received the 3 previous times I brought the car in for the check engine light. I asked the carpet to be fixed for the 2nd time. Car came out with what looked like the carpet fixed however, 1 hour later the carpet once again came out from under the base boards. Carpet was not fixed. I would not recommend Britain Chevrolet to anyone, not for service or to buy a car. read more

On Friday we traded in my 2012 Chevy Equinox and purchased a preowned Cadillac SRX. We had the pleasure of meeting and working with sales rep Mike Donahoe, GM Brian and finance manager Mr. Kelly Moody. We were overly pleased with Kelly Moody, He and Brian really went above and beyond in our opinion to let us know how greatly y'all appreciate repeat business, as this is our second purchase with your dealership, (and we routinely service our vehicles at Britain). Kelly worked very hard at getting us the best interest rate and was able to negotiate that as well to ensure that you all kept our business. We appreciate a minimal haggling and not overly pushy car buying experience and we did negotiate a little on our trade in and warranty coverage and interest rates. Kelly was helpful in thoroughly reviewing what was in our best interest for the parameters set (ie..pymt and achieving a lower interest rate.) we will definitely be back and have recommended you all, highly since April of 2012. Jason and Jennifer Steedman Sent from my iPhone read more

Richard L went above and beyond my expectations and made my car buying experience easily the best yet. Thanks for the no pressure and no gimmicks tactics other dealers sometimes use, it was truly a pleasure doing business here! read more

Great customer service!!! I am very satisfied with the purchase of my 2016 Tahoe LZT. Thanks Mike D.

I don't even have a chevy anymore but these guys always help me out. They tend to get me the parts I need when I need them. And there is a really cute parts girl with "different" hair that always has a wonderful attitude. read more

I recently built a 2015 Silverado 1500 - White LTZ 4X4 Texas Edition. The gentleman (Jeff Blain) that helped me build the truck was incredibly, insightful, helpful, and generous with his time. He understood my wants and needs, and helped me build the perfect truck that fit my specific budget. The truck order was picked up by GM right away, and was built within 2 weeks! I was also surprised that it arrived via transport in just a week and a half! This was the first buying experience that I have ever had where I felt no pressure, and it felt like I was dealing with strait shooting friends, instead of the "snakey" salesman... They told me what they were willing to do deal wise, and after much research and in-depth study I feel VERY good about the final contract! Byron Britain (owner) and Brian Heiser (GM) run an amazing "ship"! Every employee from the bottom to the top are clean and professional. A nice Salesman named Dwayne delivered the truck to me and was very knowlageable about the truck and its endless features... I had an issue figuring out the Text feature and my iPhone. The next time I was in, he approached me and had researched it in his off time, and got me the right answer, and I didn't even ask! I always feel like I am the only one they are concerned about, like I'm the focus of their efforts. In reality, they are very busy, and have a million other things to do and people to take care of... I'm not quite sure how they do it, but they do... I had some GM parts added after the fact, and it was too a smooth professional process that once again blew me away! I'm not sure this dealership could do any better, and I will return for my future purchases... Please notice that I know all of these gentlemen's names, and I am bad with names. I consider them friends... Thank you Britain Chevorlet, I wish you the very best, David, Jenny, and Aiden Cheney read more

We purchased our daughter's 2014 Chevy Cruze. What a wonderful buying experience. So easy to work with and no pressure. By far, this was the best car buying experience ever! read more