A really nice place to stay. Staff were friendly, food was nice, and the setting was beautiful. My…read moreonly criticism was that there is not a 24 hour reception, and we found ourselves locked out. There was a phone outside in a wooden box, but no instructions on what number to call. I eventually telephoned them on the main hotel number, and they let us in.

Had a lovely very traditional Sunday lunch here thanks to one of those voucher sites. We'd probably…read morenever have thought of coming if not for the offer, but would return. We will certainly remember the lunch, not for the food (which was good, tasty and certainly plentiful) but for a waiter who kept looking at himself every time he went past the mirror. Actually, if I was as good looking, I'd probably do the same! After lunch, we had a walk around Kingsbury Water Park, and a ride on the miniature train.

I queued for 25mins before getting to the speaker. I appreciate at times, it can be busy, so I…read moreaccepted this. On finally arriving at the payment window, I sat for a further 5mins with no service. When I was asked for payment, I was not given an apology for the wait whatsoever. At the food window I sat and was not acknowledged by the member of staff. There was absolutely no effort it in speeding through orders, staff were chatting, and the staff member at the window was dancing and singing, still not acknowledged me. After a further 6mins I was asked to drive to the next window. I explained I'd been in this queue for 35mins, she simply said the chesseburger is still cooking. No apology for the wait or inconvenience. The food 3ad finally brought to the window and i asked her to wait whilst I checked the order. It was missing a large fries. Again no apology for the error and no apology for the waiting times. Appalling customer service.

Our local McDonalds takeaway, located just off the A45. Because of it's location, it can, and does…read moreget quite busy, especially around the time the breakfast menu is about to finish. Service is usually fast and friendly, and even if you do have to wait for it, which does happen sometimes, it's usually not too long. Food is usually very good and well presented

If it weren't for the fantastic food at their restaurant, I'd probably give this a two-star rating…read more Granted, it would also be a solid three if it were purely a stay for pleasure and not business. But sadly, I was there on business (a local colleague set up the reservations as I didn't know the area at all), and it didn't help to have extremely spotty cell reception at best. Sigh. When I go on a trip where I want no one to contact me, I'll come here, because even though they seem to be rennovating it still is a quaint place, with excellent food.

Housekeeping services and front desk services are TERRIBLE. Waited for over 2 hours after letting…read morethe front desk know (at2pm!!!) that we would like for our room to be cleaned. This was after we left the room at 11 am for an outside engagement. Front desk staff were rude and unhelpful. Reservations manager not much better. If you choose to stay here, expect to have to inform them MULTIPLE TIMES before room will be cleaned.

When my agent booked the room I asked for King size bed. I…read moreknow European hotels have a reputation for being small. My room was quite comfy but then when I got the bill it was a "suite"! My travel companion had the standard and it was 2 twin beds, no flat screen TV, tiny bathroom, etc. I had to laugh because I thought my relatively spacious room was cramped. People were very friendly. It was the tail end of a long business trip so I pretty much just ordered room service for meals. Loved the fish and chips although I had better at a local pub but for a Holiday in and room service, piping hot and great crispy batter! The mushy peas had too much mint. Elsewhere I had them with subtle mint and I think a bit of lemon squeezed in and actually like them. Chips were actually better than elsewhere. When you ask for a beer, they don't mess around. A pint seems automatic... which was quite fine with me! Front desk was uber-helpful. I brought the wrong power plug. My travel partner didn't bring any at all. We got loaners without a problem. I got a candy bar every time I walked by. (I'm not sure what it is about Europe and the Mars bars but okey dokey... you offer me free chocolate I'm not going to say "no") Pleasant, uneventful stay... oh!.. and the windows open! (I love fresh air and particularly like a nice cool room to sleep in so that was a bonus)

Quiet and secluded the place may be but well worth the trip, beutiful building refurbished to the…read morevery high standard. Top class flood with excellent service. Little bits make the differance in my opinion and this place does it well even having Multon Brown hand wash in the toliets ( like I say small things) 5* + well done Olde Coach House we will return soon

Had a pleasant lunch at the Olde Coach House. Inviting atmosphere with a nice variety of…read moresandwiches. I ate light with a starter and tasty pumpkin leek soup. Others tried fish and chips and Espetada while sausage sandwich was a hit with a delicious side salad.

I have actually not stayed at the hotel, but been to the bar and restaurant a few times. They have…read moredone a lot of renovations since January and the parking lot seems always full. The food is good and service was very friendly all the time. We actually had an issue we needed support with and even though we were not guests in the house, the staff was very helpful! Looking forward to have a guest stay there and get info on the rooms.

I usually like Doubletree and I was not disappointed at this one. I arrived very late and was…read moregreeted by pleasant and helpful staff and my fresh-baked cookie! As I have read in other reviews, the hotel looks not to have been renovated in a while but that was not a show-stopper for me. It was older but my room was cozy and clean and my housekeeper took excellent care. It was so wonderful to get in from a long day of working to find towel animals with candy pieces and a heart! The food in the restaurant was good and the kitchen and bar staff were equally great. I had an all-around good experience here. So long as I am treated well and my surroundings are well kept, I am satisfied. I will stay here again on my next business trip!

This is an okay hotel. A few positives and negatives but overall an okay stay for the price we…read morepaid. The staff were friendly and in the main pretty helpful. Their was a long check-in queue when we arrived and the manager came over to apologise and say that one of the bar staff was going to come round and get us drinks to apologise. A nice gesture until we were told it was a choice of lemonade or coke! All areas of the hotel were clean and our room & ensuite were a good size. We were on the third floor which for some reason was very, very hot! The air con in the room worked well, but the corridor and communal areas were toasty. The hotel has a Living Well gym and pool attached. We never used the gym so I can't comment but did use the pool. We had a 10 minute wait when we arrived at the gym reception as they had ran out of clean towels, not ideal with a wriggly baby to entertain. The pool is a nice size but seemed to have a lot of sand at the bottom. Urgh. There is also a jacuzzi (which was out of order), a steam room and a sauna. The food at the hotel was good. There is a large retail park across the road from the hotel with a Nandos, Cinema, Tesco etc, and originally we were going to head out to eat dinner. But after the long wait to check in it was way past my son's dinner time and he was cranky so we ate in the bar (as the hotel restaurant didn't open till 7pm). Children eat free with a paying adult and the choice of food was great. Fresh veggies and hummus dip to start and pasta with a tomato sauce which was rammed with veggies go a big tick from me for being healthy and a big tick from my son for being delicious! Our food was tasty, a generous sized chicken burger. And breakfast the next morning had a great selection from the usual cooked selection, breads, pastries, fresh fruit, meats, cheeses, mmmmmm. One real annoyance was the lack of any baby change facilities in the communal areas of the hotel, made for some interesting nappy changes! This could be rectified by the hotel so easily.

We stayed here for 3 nights while visiting family in the area after Christmas. We had one room for…read moremy husband and i with our 2 toddlers. Everything about the hotel was wonderful! The staff was so very friendly and kind to us- when we checked in late and jetlagged, the front desk reception staff gave us some mince pies and tea as we'd missed happy hour and said to feel free to come and ask for milk or anything we might need for the kids that night. The room was very comfortable, shower nice and hot, and having the great room downstairs was really wonderful to have some space to relax. Thank you for making this such a great experience.

The choice of room rates were deceptive. "single room" and "standard room" we selected the standard…read moreroom and upon arrival was given single rooms. When a complaint was raised with the general manager she wasn't very customer first sentric and instead tried to give excuses and place the blame on us. She did everything she could to avoid giving a refund for the deciet but did finally give 50% which still isn't good enough. This hotel complete ripped us off.