Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

Wonderful attention and support from Dr. Mac and his staff. Several years into our relationship and…read morevery happy with the knowledge long-term health is in constant focus.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

I usually see PA Jessica Barrientos. She is AMAZING! However, I called the office and Sherry…read moreReceptionist or Clerk was not very polite. She did not want to answer my questions or concerns because she had 4 other lines on hold.

I normally see Dr. Ling she is fantastic!! I was feeling sick so I got in line to make an…read moreappointment. Which is super easy and convenient! Upon my arrival they informed me that I had made the appointment for the wrong day!! You can imagine my disappointment since I was feeling so bad. But the great gentleman at the reception area was able to work me in! I adore him for that!! I wasn't able to see Dr. Ling so instead I saw Dr.Lerma. He was great!! Too his time and answered all my questions! I am beyond pleased with this facility. From the front desk to the nurses and the doctors!

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I am new to the area and was having difficulty in getting into a primary care MD to fill my thyroid…read moreprescriptions. I found Cibolo Family Medicine and thought that a concierge service would be out of my price range. I was pleasantly surprised to find that the monthly charge for their practice was comparable to one massage! I was a bit skeptical of this model of medicine but went for my initial visit, which is an intro visit, at no charge, and wow I was INCREDIBLY impressed by Dr Karos Muñoz!! She gave me her full attention, and was not rushed in any way. She said that her number is provided and should I get sick on a weekend or evening all I had to do was call her. I signed up and went back for my physical the following week. They draw your labs, in-office, and have contracted rates on many services such as radiology and labs. I recently had a situation where I was sick, after-hours, and required an ED visit. Dr Muñoz was available to answer my questions and guide my care which was so very comforting to me. While I do have insurance, and an in-network primary care MD, I will absolutely keep seeing Dr Muñoz, as I trust her, I love the individualized care she provides, and the ability to reach out after-hours or on weekend if there is an emergency is priceless to me. The office is clean and the ancillary staff is very professional and responsive. Once I accidentally called the office and hung up, but office staff called back saying they had a missed call from me and wanted to ensure I was OK! This type of customer service is truly amazing and not found often in my experience. I highly recommend Cibolo Family Medicine and specifically Dr Karos Munñoz for your medical needs.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Dr. Finnie rescued me at ST Matthew's during a Knights of Columbus event about 2012/13. I have a…read moreserious condition called ME/CFS. Post exertional mailaise is one of the significant aspects of it. This is very common currently with Long Covid vistims. What Dr Finnie encountered was post exertinal malaise. A deep sleepiness. When I came to he was sitting next to me. I did not know him. He very gently and kindly connected with me as a Knight. Slightly later he suggested that i visit his office and that he is a physician. I did. And I miss him as I now live in Northern California all due to the necessity of requiring a microdisectmy of C3 performed by Grant Shifflett MD Newport Beack neurosurgeon. Subsequently all of my symtoms have worsened. No i say something about his practice. A finer staff cannot be found, maybe equal but among the best of the best. Dr. Finnie is the most profoundly brilliant Primary Physicians i have ever had the priveledge of having him as my PC. He knew all the limits of PC and he most importantly knows the best qualified Specialists available. And most important he actually cares about his patients and their well being. That's rare these days. Also candor is rare and that's extremely important. Patients need truth and communicated in a very apporiate manner and timing. Not all patients are the same. I could say more, however, I can be long winded and have learned to try to be less so. If you are seeking what i have spoked about. Dt Finnie is your sure fire best choice and his staff are very caring and thoughtful. And lastly Dr. Finnies managers are the best of the best as they keep the ship sailing straight and narrow. Amen

Terrible office! It's definitely gone downhill! i used to come here when Dr. Pinkley was actually…read morethere. Last year i saw him maybe once and the rest of the time the PA. This year, they've changed all the docs and PAs and how the manage the office. They no longer have the blood drawing on site, so you have to get referred somewhere else, pay an office visit and go to another office and possibly pay again. THEN, gotta schedule a follow up appt. to get your results. Honestly, i'm fed up with this office. i've been on the phone for OVER 40 minutes now trying to cancel an an appt. because i no longer want to use this office.

Never have an issue with this office. I have seen 2 different doctors here and they both were good…read moreto go. The support medical staff are really friendly and professional. They call to confirm your appointment and follow up after the appointment to check on you. The doctors are on time for appointments. No waiting around for hours. They also do labs in house.

Dr. Keith Beck is very knowledgeable, professional, empathetic. He listens attentively to All your…read moreconcerns and addresses each one and makes sure you fully understand. He explains any and all Options available for your best care with any and all your health issues. Highly recommend--been going to him For 20 years.

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.

Will not stop spam emails even after repeated requests. Every email is a different domain and…read moredifferent email name. Sketchy operation.

This clinic is amazing with an amazing new philosophy to cut the middleman. If you have no…read moreinsurance and you need a pcp or some labs done, some imaging done at more reasonable prices! The kind of prices that insurance companies offer make sure you plug in. It is a membership fee you pay monthly you can update your health like I did do all of your physical without having to have insurance, I recommend Dr Vu! She is caring amazing she hears you and does her best to get everything checked off your list that you've been worried about. She is very thorough and polite.

I'm so thankful I went to Deerwood Family Practice for my medical needs. The second I walked in…read morethe door I knew this was going to be a good experience. The staff is so friendly & welcoming, and PA Emily Galvan and Virginia were absolutely incredible! The very best part was getting my blood work done. I'm normally filled with trepidation before getting bloodwork as I don't good veins and I leave with bruises & pain but yesterday 4/01/26 the phlebotomist was spectacular!! She got a vein immediately & I didn't feel a thing & on course with the rest of the staff incredibly friendly!! I can't recommend this practice strongly enough!

We started coming here based an a recommendation from a family friend- been so happy we tried this…read moredoctors office. Deerwood family practice is a great place to come for wellness. Sick? They got it covered. But what u truly appreciate is their focus on total health and preventative care. Most doctors today are good at treating symptoms, but here the focus is in improved health and long term goals. I have gotten healthier, been frees of medications, and lost weight as a result of their advice and expertise. If you are thinking of making a change in health care providers to a more holistic health centered experience, reach out and see if they are taking new patients.