Great service. Dr Miller worked with me to find an aid that matched my requirements for blue tooth…read moresupport and also worked with my Samsung cell. I had to find a new provider and visited several companies and their approach was basically this is what's available, take it. Many vendors only had support for Apple cell!! Dr Miller actually called a couple manufacturers and found one that had an aid that met my requirements. Highly recommend Kaplin Hearing, who now operate under HearUSA.

I tried a hearing aid last year and after the 2nd one failed the same way I returned it. It was a…read moremajor brand. Shame was I really wanted it because it supported 4 programs and multiple Bluetooth channels. Started visiting area Audiologists for my new hearing aids I've worn aids for over 20 years and know what I want and what to expect to pay. Shopping was so frustrating. Seemed most just wanted to sell you something and send you away. One had 4 brands that met my minimal requirements, but charged the exact same price for any of them! Finally stopped in Kaplan Hearing Center (now DBA HearUSA). The Audiologist Ms Miller listened to what I wanted and asked the right questions. I had my current hearing graph so no testing was required. She could see what I needed. She went down the list of brands they carried and unfortunately the only one that met my requirements was the same brand I has just returned. She really wanted to help me, so asked if I would reveal where I got the ones that failed. I told her and she said "let me check something". She called the support line and discussed with a tech for quit a while and found the warehouse I got the bad ones from are a lesser quality with less features, and were an older model. With her very professional treatment and I would have 6 months to try it, I decided to try it again. She placed the order and in a week I went back for the fitting. The aids had 3 program functions setup by the Audiologist and unlimited programs I could create myself. She set the 3 programs as I requested and showed me how to use all the functions from my Cell. It was a very satisfactory experience and I'd highly recommend them. A year later and I still love the aid. It pairs with my cell, laptop and car radio. OH! And I get free batteries for life. Michael Hayes Ellicott City MD

Audiology First (AF) is The Best. I was "saving money" using a Big Box shop, but when I had…read more"issues," I had to wait weeks for an appointment. So I moved to AF, and I can be seen within Hours, not Weeks. I'm being Effective (mission accomplished), lAnd I'm still saving money in the long run because AF helps me to keep my hearing aids twice as long. AF Has My Back when I need it !!!!!

Audiology First LLC has been my hearing center for a number of years…read more I have received both diagnostic and treatment services. They clearly make a strong effort to keep up with current technology. Diana Wagner, M.A., the audiologist, is a caring professional who has earned my trust. She does her best to provide individualized programs and help with problem solving. When you call or come in for an appointment you feel welcome.

Lets start off with the professionalism of this doctor. My son had an appointment due to his lack…read moreof hearing which he was referred to Dr. Lee. The day of my child's appointment Dr.Lee canceled his appointment. I was upset but I gave him grace and still proceeded to reschedule with the operator. Fast forward my son finally went to his appointment, Dr Lee kept complimenting my son saying he was such a pleasant baby, usually kids do not cling to him the way my son did, not even his daughter. So let's be clear we were very pleasant patients but Dr. Lee seemed to not know what to say to make me feel at ease about my child's hearing test, he said a lot of trigger words to make me feel scared about my child possibly going deaf. I did a follow up appointment with another Dr and this Dr said "that his ears seem to be fine he just had harden wax build up, but to be sure we will schedule another appointment with Dr Lee and then you can return to me." So we proceeded to make another appointment with Dr. Lee for another hearing test and then we will return to the second Dr after. Well guess what, Dr. Lee canceled my child's appointment again on the day of. When I tell you this has left me so upset because for the second time this has happened and not only am I missing work but I have to now reschedule two appointments again! Because this Dr. keeps canceling appointments at the last minute. It is unprofessional. So if you want to make an appointment with this Dr be aware that you may get canceled more than once at the last minute, for appointments you had for over two weeks. And if you want the possibility of being told that you're going deaf without any other explanations then He is your Doctor, go for it!

I was very impressed with the thorough explanation of my hearing loss. Dr Lee was extremely patient…read morewith answering all my questions. Once I decided to purchase hearing aids, he was not pushy and listened to my needs. He gave me several options. We did have a small hiccup in the beginning on my ability to reach someone in the office. Dr Lee contacted me and personally apologized and handled it. This tells me they do care and took ownership of the mishap. I would strongly recommend them

Had moderate to severe hearing loss, much worse after my Covid bout in 2021. Curious to explore…read moreall options from expensive to over the counter. None have outperformed Costco Hearing aid Center. Great support and maximum technology with minimal expense. Always on time, never rushed. Recently added T-coil for a new auditorium in our complex. Terrific.

Throughout my many years of progressively deteriorating hearing loss I have been…read moreto a number of audiologists and hearing centers but none have so captured the essence of a compassionate cost saving service as the Hearing Center at Cotsco in Elkridge. Their pricing is unbeatable (mine cost $2500 a pair) and is generally half of what others charge for the same or similar hearing aids-that's a lot of money. Additionally, their trial period after payment is twice as long as government mandated a full refund returned before 6 months. There is even greater savings if one can benefit from Cotsco's Kirkland brand hearing aid which is kept in stock and manufactured by a well-known respected national brand. Ordering if necessary is super quick 2-3 days. Colleen, with more than 30 years experience in providing hearing assertive devices, has state-of-the art knowledge to insure each of her customers receives her undivided attention, care and recommendations as to which of the many devices will achieve satisfactory results. Jon, a very capable professional is also impressive. Rounding out the team is Henry who runs business side, assists in explaining accessories (even pairing) and serves as a welcoming presence. No wonder it takes weeks to get the initial appointment (although just next day for an adjustment appointment). This is a great team, great service all at a great price.

I was looking for a second opinion, had a recent audiogram with me but audiologist thought a new…read moreone would help with aid fitting and would be covered by insurance. I am still disputing the validity of the charge that resulted. Meanwhile I got a trial of the high end aids of a new brand. The trouble is this brand has no additional aids for partners or small meetings. She knew, or should have known that with my hearing loss I need not just the hearing aid but a suite of supplemental aids for specific settings. I was no better off after multiple trips. Then there was a restocking fee no clearly mentioned previously. One star for fair technology in attempting the fit. Otherwise not my favorite office.

My mom had been Dr. Lisa Bragg's patient since 9/2020. She was pleased with the her care…read more On 3/31/2023, we arrived at the clinic a little before the appointment time 3:30pm for annual check. I saw Dr. Bragg passing by the front desk and we greeted with each other briefly. We were then waiting in the lobby for about 15 minutes. Dr. Bragg did not have any patient at that time. She was only on the phone. My mom did not feel well and she can't endure such long wait. When we were finally admitted to her office, it was already 3:50 - twenty minutes later than the appointment time. Dr. Bragg should have better understanding in serving rather old senior patients in their late 80s. They are fragile. My mom was sent to ER on 4/16/23 due to weak heart and passed away in the rehab on 4/27/2023. Another incident: On 2/8/2023, we went to the clinic for hearing aid check. We were put to wait in the office for about 20 minutes by another doctor. All she did was changing the domes to smaller size. We appreciated her effort but it made the situation worse. One hearing aid slipped off her ear the next day and we didn't find it unit the 2nd day. It was pretty chaotic. At home, I found larger sized domes in the bag. I changed them within 5 minutes. My mom had complained about her hearing aids being too easy to fall off, but we were never advised the solution of custom made earmolds until the visit on 3/31/2023. Dr. Bragg made the molds and sent to the manufacture to custom make it. My mom was never able to use the customed earmolds..... The new earmolds are still sitting on my late mom's table. I respect Dr. Bragg and the other doctors and I also appreciate their care and patience in treating the senior patient. However, I hope they can serve the seniors patients better and truly put them first.

Dr. Jastreboff gave me my life back…read more After years of living around neighbors with no respect for noise ordinances or quiet hours, I developed a little known affliction called misophonia, which is best described as an acute hypersensitivity to certain sounds. You can learn more about it below: https://www.cnn.com/2017/02/06/health/misophonia-sounds-brain-study/index.html https://www.thedailybeast.com/for-people-who-hate-loud-noises-theres-a-new-therapy http://www.dailymail.co.uk/health/article-5355283/Hatred-sound-leave-patients-physically-ill.html Mine was a relatively abnormal case as I developed symptoms later in life (most symptoms develop during childhood), and were triggered by low-toned sounds (e.g. heavy footfalls, loud bass, slamming of cabinets and drawers in other rooms/units), as opposed to the more common trigger noises such as such as crunching, chewing, slurping, pen clicking, or 'mouth breathing'. My symptoms were comparable to having a (invisible) panic attack- headaches, nausea, racing heartbeat, extreme anxiety- and I felt that almost consistently while at home. Imagine going through your day and, at random intervals, someone sneaks up behind you and pops a balloon. Now imagine that happening 30-50 times a day. Every day. For years. Imagine dreading leaving work every evening, and doing everything you can think of to be away from home (and the noise) as long and as often as possible. Imagine not having a peaceful night's sleep for years, due to either the noise, or the anxiety and fear of encountering it. Imagine sleeping with earplugs or earphones shoved deep into your ears, blaring white noise at dangerously high volumes, just to drown out the chaos around you. Imagine not being able to visit friends that live in apartments, for fear of hearing those same triggering sounds at their homes. Imagine avoiding visits with loved ones who have kids (and the running, jumping, and loud noises that come with them) for fear of having an attack. This was my life. After months of research, I realized that this was more than chronic irritation with inconsiderate neighbors. During my research, I repeatedly encountered quotes, citations, and research studies from Dr. Pawel Jastreboff, who is the preeminent researcher on this condition. In fact, he coined the term "misophonia", appropriately naming, characterizing, and legitimizing this mysterious condition that has baffled many doctors and therapists for quite some time. And, as luck would have it, his office was about an hour's drive from my home. After corresponding with his office to determine cost and treatment options (misophonia is not recognized as a 'real' condition by the medical community and, as such, treatments are not covered by insurance) I scheduled an appointment. Dr. Jastreboff gave me an overview of his practice, his research, and shared the experiences of some of his patients. He told me that his treatment protocols had a success rate of about 83%, which gave me more hope than I'd had in a long time. Afterwards, he explained to me the science behind misophonia and how it was affecting me. Essentially, my brain was not processing my "trigger sounds" correctly, and because of the stress of my living environment, it had been wired to process these otherwise benign sounds as an indication of a severe threat, triggering a perpetual 'fight-or-flight' response. The goal of the audiotherapy was to layer positive sounds and retrain my brain to hear and interpret sound correctly. After having my hearing tested by his in-house audiologist, he outlined the details of the treatment plan (which I was to perform at home using little more than a few Sound Oasis sound machines, and high quality speakers with which to play music.). He said the success of the treatment depended on my consistency in adhering to the daily protocols, as well as checking with him via email every two weeks so that he could monitor my progress and provide additional information and instructions, as needed. Admittedly, I was skeptical, as the treatment seemed too easy a remedy for something that had been so debilitating for me. However, little by little, I started to see and feel the results. One year later, I am 90-95% symptom free. Although my new home is not nearly as noisy or disruptive as my prior residences, it definitely has its own share of those same triggering neighbor noises (slamming doors/cabinets, heavy footsteps from neighbors,). Although I'm still acutely aware of the sounds, my reaction to them has reduced dramatically. More often that not, I have no visceral reaction to them at all. I haven't had an anxiety attack in months, and on the rare occasion that I am triggered by noise, the intensity is exponentially less severe and short-lived. My quality of life has greatly improved, and I can't thank Dr. Jastreboff and his team enough for, quite literally, giving me back my life.

From the owner: Helping patients with Tinnitus, hyperacusis, misophonia and hearing lossread more

The surgery went well and successful. Dr. Hamburger Professionalism and bedside manners were…read moreexceptional .

I have been under the care of Dr. Hamburger for over a year. I have to say he is an excellent…read morephysician. I was treated with respect and kindness at my appointment. He took the time to explain what was causing my issue, and developed a treatment plan that was successful. Dr. hamburger is very responsive through MyCharts online and it was easy to create follow up appointments. I am very grateful for the time and dedication he has given me and the results have shown. This has created significant improvement in my daily life. I highly recommend Dr. hamburger to anybody who is looking for an ENT specialist.

It is never easy to deal with medical issues. This office has made the process harder. They…read moreoverbook, don't answer the phone, and the provider I saw (a Physician's Assistant) took all of 5 minutes to order a number of experience tests and then run to another patient because "we're really behind schedule." No explanation, no discussion. The people who eventually answer the phone are unprofessional and that's when they call back! I'm here to drop off my results on a CD because it's an imaging result and they're closed. It's still regular work hours and they're not here. I had to take time off work to come here and they're closed at a time their own phone message says they are open. I'm supposed to see the doctor next week. Depending on how that appointment goes, I may just need to locate another Practice. I'd like to focus on getting better, not managing the unprofessional behavior of a medical office.

I was here for a visit and was seen by Dr. Duggle. I have never posted about doctor visits, but…read morethis one was the worst I've ever had. Dr. Duggle entered the exam room and did not speak to me as if I was invisible. He only listened to his assistant, who spoke to me about what I was there for. He proceeded to look in my ears without addressing me or asking me any questions. Then he told her, not me, he was going to clean the wax out of my ears. Again, he ignored me as a person. I said I fear having my ears cleaned because I'd heard it could cause tinnitus. He said, " I'm the doctor!" He proceeded to talk to me abruptly with arrogance. The more I tried to speak, the more he became biligerant. I apologized for wasting his time, I got up to leave, and I began to cry. He told me to stay for a hearing test. I said I didn't have the money. I am on a fixed income . He said what's more important! This man was a young rude arrogant incompassionate individual. I would never advise anyone to go to this office.