I needed new hearing aids , the first set did not work for me. They ordered a different hearing aid…read morefor me which has worked great. The Lely office is great. Shey gave me an excellent hearing test and adjusted my hearing aids to fit my needs. There was zero problems in returning the first set and getting the new ones. The follow up by Shey has been great as she makes sure the hearing aids are doing what they are suppose to. Tim runs the front office and makes sure all your problems and needs are taken care of. If you need hearing aids this is the place to go ,

73 yo white male. Severe loss in left hear & Jerrid in Mesa Clinic nice enough to hook me up with…read moreHearing Aids & continues to see me for follow-ups.

As a medical professional, I am a stickler for competence and professionalism. Chris's expertise is…read morenot only superior, but his personal touch makes you feel like family. With Stephanie managing the front office, there is never a concern you won't be well cared for. We drive an hour for this highly recommend duo for all our hearing needs!

I'm a snowbird and had an issue with one of my hearing aids. I called and got an appointment the…read morenext day. Chris cured my hearing aid within 15 minutes. Both staff members were professional, caring and very helpful. I highly recommend!

My care at this Bonita location has been outstanding since day one! The consideration of me as a…read morewhole person, the non-existent sales pressure, the total absence of profiling and the very low cost for top-of-the-line aids, not to mention the wonderful employees' demeanor have all made me a staunch client. Visit, you won't be disappointed.

This place is a SCAM. My elderly mother went there with severe hearing loss, and ALL THE PROMISES…read morethat they could provide her with BETTER hearing aides at the price of $$$$4,345. NOT TRUE.. A claim has been made with the Attorney General to report this location. BEWARE.

Very pleased with the courteous, professional service! I was able to get an appointment quickly…read moreand the equipment I needed

My 95 year old mother needed a hearing aid so she went with a friend to Decibels. She is blind in…read moreone eye and half blind in the other so we felt that getting professional help was necessary. The cost of the heating aids was $3,000. We were told that there is a 30 day trial period and a $350 charge to replace a lost hearing aid. Unfortunately, my mother lost one hearing aid during the trial period. When I called them about the list hearing aid, they said it would be about double that amount. After I told them that was unreasonable, they said that they would charge her $350. The hearing aids cost $3,000 and that seemed reasonable. I was led to believe that the payment of $350 resolved the lost hearing aid issue -- but it didn't. That was clearly a deceptive business practice. She tried a second set of hearing aids, but they were too small, and they would fall out of her ears. So she returned them. At that point, she was out of options. An over the ear type would not work because she can't lift one arm over her shoulder. When my mother said she'd like her money back, she was told that she'd get only $1,500 back. They gave her one hearing aid, but what good is that? They said my mother signed the purchase agreement and it stipulated that she'd get only half back. They claim that the contract says the $350 pays for a replacement but she's still out $1,500 plus the $350. But ask yourself, would you expect a 95 year old, nearly blind woman to read the fine print in this contract? None of this information was mentioned to me or to my mother. The sad part is that now that my mother got burned by this company she's not interested in looking for another hearing aid. My advice -- STAY AS FAR AWAY AS POSSIBLE FROM THIS COMPANY.

Tricia is truly a hearing specialist. I've been wearing hearing aids for almost 20 years…read moreprescribed and serviced by an audiologist up north. Seeing Tricia was recommended by a friend physician in Naples. I'm very happy I saw her. She suggested Phonak's new AI enabled aid. They're terrific. If you need aids see Tricia.

a, Thank you so much for your time with me today…read more The ear pieces feel really great especially now, with no keeper wires. You are the best, really hard to beat after the people I had to deal with for purchasing my mother's hearing aids in October in Kentucky.

My parents love Dr Montgomery!! When their regular doctor cannot clean their ears, Dr M's office…read morecan!! They love his expertise!

Seemed very care free he could not even see the small growth in my moms gum we had to tell him…read morewhere to look . so he gives her a rx for some swish and swash stuff did nothing . Go back took it off thats what he should have done the first time but more money time wasted . said to call friday am . The office sat on there ass doing nothing to speed up getting the results to us . And or he was lazy but i think it was the girls . 2pm later i called the office mgr got the answer machine ten min later got the results all is fine ..they maid a 82 lady be in anxiety for no reason . The MA could have brought the chart to him and ask him to sign off on it so she could call the patient . But people do not give a s..t about you they do not care . young Bi....s .. wait till they get older and wake up and find out what life really is about . Not fun and games .

Dr. Jack listened to all my concerns and was very friendly. I highly recommend this office for your…read morehearing needs!

Answered my email after hours and got me in next day for emergency hearing aid fix and I'm not even…read morea regular customer. Very affordable as well. I'd give them a billion star review!

My review is one star because I was told my appointment had to be rescheduled because Dr Duran…read moreneeded to be out of the office that afternoon. The receptionist said she would reschedule my appointment when I dropped by to pick up my hearing aide supplies, which happened to be at the time of my canceled appointment. Dr Duran was indeed there and someone else had been given my 2:30 appointment. If I had been told there was a schedule conflict, there would be no problem, but I was lied to twice. I've found Dr Duran to be a very competent Audiologist, but there is an office/ scheduling problem, honesty problem. Having an appointment takes a big chunk out of my day, in addition to driving in the crazy traffic. I expect respect and honesty, not underhandedly giving my appointment to someone else. JL

Overall, I have been so impressed with the healthcare providers with whom I have come in contact…read more Gulf Coast Audiology, featuring Dr. Drianis Duran, is no exception. I am acutely aware of when I am being rushed through an appointment because the provider, understandably, has a lot of pressure due to the nature of the work. Dr. Durand is no exception as far as a total commitment to her patience is concerned. As far as taking an active interest in providing the best care possible, she is a notable exception. dr. Doran spent an incredibly patient amount of time with me, and while I was in her care, the only thing I felt that matter to her was my betterment. Dr. Duran is warm, personable, professional, competent, and 100% dedicated to the welfare of her patients. It is with a complete degree of confidence and a complete lack of hesitation that I recommend Dr. Duran and Gulf Coast Audiology as the best healthcare provider in southwest Florida to preserve the health of one's hearing. She and her staff are AMAZING! En adición, ella habla español. What a find for me, her current patients, and her future patients!