Great staff! I did my internship here and can say they are very professional and patient with…read moreclients. I am sure the clients would report they are honest, helpful, and straightforward. I appreciate the help I received with my training in my internship as well as the positive feedback and encouragement with my classes at Shepherd University.

From the owner: We are a full-service Certified Public Accounting firm that specializes in audits, bookkeeping,…read morebusiness solutions, payroll services, tax service, and wealth management. Our service area includes West Virginia, Maryland, and Virginia; Berkeley Springs WV, Charles Town WV, Eastern Panhandle of WV, Hagerstown MD, Harpers Ferry WV, Martinsburg WV, Northern Virginia, Ranson WV, and Winchester VA.

Dropped off our information on February 8th to have our taxes done. Fast forward, April 8th, just…read morecalled and oh, apparently he has something else to work on and isn't preparing any taxes right now. Are people for real??? WTF. How do you hire someone to do something and then they don't do it???? AND nice that we had to call them and find this out.

If I could rate them a zero, I certainly would do so. Very difficult to get through the automated…read moresystem to the needed department. When someone answers they are rude, unknowledgable, un-helpful, tell you one thing, then another person contradicts. Hung up on me. Mis-directed my call. Some barely speak English. This is absolutely the worst excuse for "customer service" I have ever dealt with. The website doesn't work properly. The website & the first (of 3) persons told me I could get a return mailing label if I contact customer service. She said she was transferring my call, but hung up. The next person transferred me to collections, then I talked to someone, supposedly in customer service, who told me they don't send labels. She told me to just drop it off at a UPS store and they'd "know where to send it." This company is the absolute worst. If you have a choice of a different company, I would run away from Comcast as fast as possible. There is no value in their worthless "customer service,"

You can NEVER reach a live person when calling their customer service number. The options you're…read moregiven to select from aren't even helpful because most of the time, it's not what you need!

My issue was solved competently and quickly! Nice and professional. I'm going back there, you…read moreshould too. Good neighborhood, safe.

I see no one has taken the time to review this place, I would be happy to help!…read moreMy boyfriend and I made an appointment to get his taxes done. we made an appointment and still waited 15 minutes. Okay, NBD. However, it wasn't great seeing our advisor walk pass us multiple times without saying sorry for the wait or that she would be with us soon. Again, okay, NBD. We sit down and this woman just stares at us. No hello, how are you, good morning, or how can I help you ? She was looking at us like she was waiting for is to do his taxes or something. But we told her what we came here for, even tho she didn't ask. She then told us to give her both of our ids, even tho it's just for his taxes.. My BF lived in WV for only a few months and had MD taxes taken out of his checks, and never registered his new address with anyone or anything. So his ID still had his mom's MD address on it. But she told us he had to pay both WV and MD taxes.... we were hella confused. We said okay but did try to find clarity. She then leaned back and crossed her arms because we were questioning her logic. So we left. We then went to another H&R Block were the guy there introduce himself, had my BF fill out paper work, and didn't make him pay two state taxes. It was such a change of customer service that I didn't think I was in the right place. I'm not sure wtf that ladies problem was, but I am a Poc and my BF is white. So there's a theory there or she's just a huge bitch. Either way avoid this place cuz it's just trash all around.

I discovered three fraudulent charges on my debit card and reported them the same day they…read moreoccurred. It's been two weeks and I've heard nothing from the 167th FCU. No new debit card and the fraudulent charges are still there. Absolutely unacceptable. I've since opened a checking account elsewhere and changed my direct deposit to the new account. As soon as the 167th does something about these fraudulent charges I will close the account and never do business with these people again. Update: I received a rather condescending voice mail today from Daisy. She said my card was ready on the 16th. (Why no one told me I don't know). She also said nothing was done about the fraudulent charges because I haven't come in person to fill out a piece of paper. Good Lord! What is this the 1990s?! They won't protect you from fraudulent charges unless you visit in person and fill out a piece of paper! When I hear "167th TFCU" I think of words like Archaic, obsolete, 30 years behind, condescending, smart-ass, and let's go somewhere else.

I had an account at Capitol Cement Credit Union that I set up for my 4-year old granddaughter. She…read moreand I were the ONLY ones listed on the signature card. Ronnie Hess of Capitol Cement Credit Union wrote a check to someone else out of our shared account in 2008 --- to someone who was not listed on the account. I was not notified of this withdrawal, and I only found out about it after the credit union was acquired by 167th Federal Credit Union. When I discovered in February 2011 that $200 was missing from the account, I asked the 167th Federal Credit Union to return our funds to our account. I was essentially told "Tough luck, you didn't catch our mistake in time, and it's your problem, not the credit union's." This is the treatment that they give to a loyal customer of over 10 years. The customer service and attitude of the staff at 167th Federal Credit Union was terrible at best and they should be ashamed. When I complained to the NCUA, I was told that WV law says the customer has one year to catch and report any errors, so the credit union is not legally liable for their mistake since over a year had gone by. I made the mistake of trusting that my credit union would not be writing any checks from my granddaughter's account to any third parties not listed on the account. Her money was stolen, an entity of the 167th Federal Credit Union facilitated the theft, and now they refuse to take responsibility for that theft. They've essentially told my little granddaughter to go pound sand. If you have an account with them, or are considering opening an account with them, remember this: If they can do this to a little girl and get away with it, they can do it to you, too.