This is the most disturbing and disgusting pet store I've ever encountered. The store is a wreck…read morewith trash everywhere, product thrown around, and looks like it hasn't been cleaned in years. The allow children to climb on the counters which seems like a safety hazard, their puppies are all locked in glass cages behind bars with no sort or space or stimulation, their fish tanks are absolutely filthy, and the reptile tanks look scattered. To keep your shop this dirty and to see the animals in this type of care and environment really shows that they do not at all care about the well being of their animals. The owner referred to the animals at this shop as "product"... they are living things. This place is disgusting and should be shut down.

I would not recommend Jacks Pet Center at all. The store was noticeably dirty (hoarder style)…read more Several of the animal enclosures are poorly maintained, and some of the animals didn't appear to be in good health, which was honestly upsetting to see. Staff is not helpful and are dismissive. Prices also are high for the condition of the store and the way things are run. This place needs to be SHUT DOWN.

My cat, and dog were there boarding for 8 days. They were well taken care of…read more My dog was also groomed. It was THE BEST groom she has had in years. Would recommend their services.

My pup has been going daily for 8 months. He's always happy. The people are kind and so helpful…read more Remy rides the bus every day. I cannot say enough good things

My pup absolutely loves fetch! Anytime I leave town and need someone to watch her this is where she…read moregoes! They send a report card daily with pictures and a little write up!

I brought my show dog in for the DIY bath. What a great facility!! 2 big clean tubs, hoses and…read morenozzles that worked perfect (no dodging water and soaking me more than the dog), all supplies, towels, quality blow dryer, and ample space to work. Staff was excellent- greeted immediately upon entering, shown facilities, checked in with me, and service with a smile. We will be back!!!

I love my rabbit, I ended up naming her sage sweet heart. she was really easy to litter train and…read morewas great in stores and cars, also shout out to Mr.Tim nicest dude ever. Might even get another rabbit

I would give them no stars if I could…read more Our second visit to the GF store was a huge disappointment. We booked a different groomer this time, and right away she refused to groom my 50 lb shepherd mix--first because of shedding (which is exactly why we made the appointment), then claiming my 11-year-old dog was "too old." When I asked for a better explanation, the manager backed her up instead of addressing the issue. Meanwhile, my dachshund had already been taken back. When I picked her up--after paying a high price--it didn't look like she'd been properly bathed. She still had visible dander, smelled like she'd just been sprayed, and her feet weren't cleaned. It's hard to believe she received the full service. Before leaving, I saw my shepherd mix in the grooming area, calmly being combed on the table. Later, the manager told me she was "too difficult" and wouldn't allow grooming--even though she hadn't even been bathed. That didn't match what I witnessed. Between the poor service, lack of honesty, and overall treatment, I won't be returning. I'll be taking this complaint to upper management. I wouldn't trust this store or that groomer with my dogs.

Poor customer service. Long lines, lanes closed, employees standing around on phones, rude…read moreattitudes. The worst part is the urine puddles all throughout the store of dog pee that isn't cleaned up. Pee is even on product displays. Shelves are somewhat bare, unorganized. It's disgusting to come in here.

I brought my baby here because I heard April was a great, kind lady, and did an excellent job. I…read morewas NOT disappointed!!! My 15 year old dog looks like he is 7 again and he definitely knew he was looking good! I will most definitely be bringing my baby back to April and if I need boarding in the future she will be the first I will go to and trust with my babies!

The price is great, but the cuts are not. We brought our dog here when we first moved to Great…read moreFalls because I wanted to support a local company and thought that Petco's prices were "outrageous" (especially compared to what I was used to in other states). The employees with April's were... kind of friendly. But 3 times our dog came back with an uneven hack-saw job. Looked like when I used to try to do it myself. If I wanted him to look butchered, I would have done it for free myself. Petco is worth the extra money.

Always dark, they have very few overhead lights on, the store looks like it's closed... Lots of…read moreempty shelves, no one greets you or asks if they can help you find anything. Poor customer service.

Went there today looking for fish to add to my tank. The fish tanks are dirty and looked like they…read morehaven't been cleaned in some time. A lady was helping another customer in the fish area and I found the fish I was looking for and was waiting for her to finish up with the customer but after she finished helping she disappeared. So I looked around the fish area and saw a guy pushing a cart into the fish area and he looked at me and before I could say anything he turned and high tailed it out. At this point I decided to inspect the fish I wanted and noticed a dead fish in the one tank so this got me paying more attention to the other tanks and noticed there was about 5 dead fish across the different tanks. So I put back the tank decor I was going to buy and walked out. As I walked out both employees were standing at the registers with no customers around talking. Not going back until the owner cracks down and actually starts caring about their store.

We have a population of feral cats in our neighborhood. I contacted this place for help, the cats…read moredo not belong to us. I have never talked to person who was more rude or obnoxious in my life. I realize it is staffed by volunteers, I realize how busy they are and that they do not get paid for their time. But that is no reason to push and push and push that the customer is a total idiot who has no right to ask a question or clarify what needs to be done to help these cats. I had the phone on speaker because I can't hear it very well, and I was writing down as she was talking on the first call. My husband was listening and when I hung up, he asked me how on earth I kept from unloading on this person as he'd never heard anyone who was so rude. I said I kept thinking of the cats and what they need and I bit my tongue until it bled. I had to talk with this woman again tonight about one of the cats, she was even more obnoxious than she was the first time I talked to her. When she was finished, I said can I ask you a question? there is something I need to know. she said you can not possibly have another question! I have gone over everything with you, you do not need any more information! She was yelling at me, and I couldn't help it, I just blew my top. I'm so sad, I've never had anyone get to me to the point where I just could not take anymore. she hung up on me. That is no way to deal with the public, no way to help the cats, no way to accomplish anything. I do not care how busy a person might be, they can be kind to each other. We have to many Putins in this world all ready.

They should be ashamed of themselves! My daughter found some abandoned kittens and took them home…read morewith the idea to take them to the shelter the next day. When she took them, they told her she owed a fee of $40. My daughter is young and working hard to make ends meet. This just added to her already stressful life. She thought she was doing good and instead got punished. She could have just left the kittens, but she is too kind for that. Now she knows better than to deal with the shelter again. They are money hungry and take from the vulnerable.

Wonderful place to volunteer, state of the art air venting system to prevent the spread of…read moresickness, compassionate care to customers and animals and wonderful staff and Board members. The best place in Great Falls to adopt an animal, by far!

I would never recommend this place. My daughter spent nearly $300.00 on a kitten, she informed the…read morestaff the cat appeared to have an eye infection, they blew her off. She took her to our Vet and he diagnosed a contagious eye infection ( sez those other kittens will have it too) her ears were full of mites and she had the start of an upper respiratory infection. That was a cost of $135.00 plus 3 medications every 12 hours for 10 days. The Vet was very sad to see they gave this kitten no medical care at all. "Very disappointed." The Animal Shelter next door has NEVER sold a sick pet to us EVER.