Updated Review -…read moreSee attached photos. This is about trust. - Our cat (who is actually a girl ) has been cared for many other people in the past including friends and pet sitters before we moved to Pinole (not Hercules) and needed to find a new sitter - Cathie's response was posted 6 months after my original review so not sure if she is thinking of someone else

Cathie is heaven sent. She is a true animal whisperer. Cathie is professional, trustworthy, honest,…read morepatient, efficient, loving and kind. She came to pill my parent's cat, who was in heart failure, for months on end, every morning and evening. She never missed an appointment. She had to give up to 6 different meds in different doses in the am and pm and developed multiple ways to lessen the trauma to our cat. She was with my parents and the precious kitty up to the very end and sat with my parents as they processed their deep grief. She is an incredible and talented person!

Dominique and her whole team are great. Dominique is very communicative and reliable. Her and her…read moreteam treated my puppy Palmer so kindly and accommodated us when we needed to change his care arrangements. They were flexible, caring and very knowledgeable about what he needed. Palmer loved his pack walks and I always knew he was in the best hands.

Dominique and Huey are awesome, truly good people, and everyone they hire is also great. Our two…read moreblack labs love them. Dominique is amazing -- she is so organized and efficient, and she is also so friendly and helpful. Recently we had a sudden need to board our dogs, which can be a total headache with the dog hotels and their schedules. Dominique and Huey took our two dogs to their home without hesitation. They feel like part of our community, so warm, understanding, and supportive. I have used three other dog walking businesses, and East Bay Dog Service is far and away the best.

I have been using Travelers Pet Care (for the past 10 years) while traveling internationally…read moreyearly, and I couldn't be happier with the care my 3 cats have received. From start to finish, the experience was smooth, professional, and incredibly reassuring. The team communicated consistently and thoughtfully, sending me updates, photos, and little notes that made being away so much easier. It was clear my cats were comfortable, well-fed, and genuinely cared for. They took the time to pay attention to each cat's personality, routines, and quirks, which meant so much to me. Coming home to relaxed, happy cats (and clean space!) really say everything. I felt completely confident that they were in good hands the entire time. I very much appreciated Travelers Pet Care took care of my cats while i was away. I highly recommend them and will definitely use their services again!

I am so globally impressed by their service that I felt compelled to write a review. First of all,…read moreincredible communication. Great technology platform for scheduling and chatting. Very responsive. I didn't know it could be so easy! I really enjoyed meeting our cat sitters and they took great care of our cat! Loved getting the daily updates. Would recommend them 1000%

Emily was amazing! She was very friendly and easy to get along with. She is also flexible when it…read morecomes to scheduling drop off and pick up times. She was very thorough with her instructions and reminders. She gave us pictures of Twix (our dog) while we were on travel and that was very comforting to know that Twix settled and ate well and that he too was also enjoying his time. I will work with Emily again whenever I need a dog sitter. Great job, Emily, and thank you!

We originally found Emily when my work converted to a hybrid schedule and we needed someone to come…read morea few times during those days to let our puppy Mango out of her crate to get some play time, potty, and get fed. Mango seemed very comfortable around Emily, and she even sent us a picture while she was over watching her. We also discovered that Emily does daycare during our conversations with her, and have since tried that route once. It has worked out well knowing that Mango has someone to keep an eye on her throughout the day while we're gone, and not just barking up a storm while locked in her crate all day. Emily communicates primarily through text, which has worked out well for us in coordinating logistics and communicating schedule and updates.

Liz is a wonderful and reliable sitter. We have been using her services for 6 months and have found…read moreher to be very trustworthy and caring. She is very good with our cat and is very affectionate with him. She leaves nice written reports about her visits and it's nice to come back home and read them. The last time we used her services, our flight got delayed by several hours and we were stuck at the airport not knowing when we would get home. I called Liz and left her a message about our delay. She got back to me as soon as she heard the message, and went to our house to feed our cat despite the lateness of the hour. She is someone who is readily available and we have been able to make some last minute plans and Liz would always agree to come and take care of our cat. We have come to count on her now. Would highly recommend her.

I'm surprised no one has yet sung the praises of Liz Reed on Yelp yet and honored to be the first…read more We have used her services numerous times and are extremely pleased. We have a diabetic cat, and need a pet sitter who can administer her insulin. Liz is very comfortable with this. It is clear she spends quality time with our kitty as she always looks as if she has been petted a lot and is in good spirits when we return home. Liz is easy to work with. We have often called her at the last minute and found her to be very accommodating.

Get Out of Town, Robbee and her team have watched our fur babies and home for many, many years. We…read morefull trust that our kitties get the best attention and care while we are traveling. She is flexible and it is always a treat when she shares their photos with us. They are always happy and show off their best behavior... I recommend her care highly and without reservations.

I've been using GET OUT OF TOWN! for the past seven years, and Robbee is the best. She is…read moretrustworthy and dependable and pays attention to the details. She always takes great care of both my resident and foster cats. I never have to worry when I go out of town, and I especially love getting text and picture updates. We've used her dog walking services in the past too, and our dog loved her. Give her a call!

Sophie is a very committed and caring petsitter. I first had her petsit for me over Thanksgiving…read morewhen my original sitter fell through at the last minute. She was very accommodating and made time to meet me and my cat Elsa despite her busy petsitting schedule over Thanksgiving, so that she could get a feel for Elsa in person. She clearly loves animals and always sends detailed updates when she takes care of Elsa for me. Elsa clearly loves her too. I cannot recommend Sophie and her services enough.

Sophie is the best! She gave our cat so much love and sent pictures and videos every visit. She…read morealso efficiently administered medicine for our 16 year old cat and kept the house sparkling clean. I highly recommend Sophie. You won't worry about your pet, as Dophie is warm, reliable, and efficient!

I've been taking my 3 month old puppy to Metro Dog since April to help him get socialized, and…read morethey've honestly been awesome. The staff is really understanding about my disability, which means a lot to me. Huge shoutout to Johanna and Jarrel for going out of their way to help me and make things easier. I know there's some staff I'm forgetting to shout out too, but I'll definitely be speaking highly about them as well. I definitely recommend this place

I am writing a negative review about Metro Dog. I initially reached out to them for boarding…read morebecause I am traveling for vacation week. About two or three weeks ago, they scheduled me for an initial assessment, where they would assess my dog and figure out the best place to put him. I told them my dog is very vocal but that is normal for his breed (hes a husky). The assessment went great, my dog did very well, and he stayed there for half a day. Additionally, I was told to get him the canine influenza vaccine, which I did. The week after, I scheduled him for doggy daycare to get him used to it. The visit went well. They told me that my dog did great. He was vocal at the beginning, but he settled in. I said great. Nothing else was said to the contrary. The week of my vacation, I check the portal. It said my dog was still on the boarding waitlist. I called to confirm that he would be boarded and checked to see if they saw his updated vaccine record. They placed me on hold for a while until the man who did the initial assessment came on. He informed me, much to my surprise, that since my dog is still anxious (he barks, which is his normal), they would not be able to board him until he has a few more visits. I am very disappointed at Metro Dog. I feel like my time and money were utterly wasted. I followed their protocol and got my dog used to this place, and they declined my boarding request at the last minute. I now have to scramble and see if I can find another boarder for vacation. I am also very disappointed at the lack of communication. If I had not called them to check, I would not have known that he was declined. I received no indication that he would not be able to board by Metro Dog. I wanted to love this place but I am so good on Metro Dog. I hope this review can help others and push this place to be more communicative, honest, and upfront with fellow clients and their fur babies.

Our new dog escaped from us and went on a running adventure. We still joke about how "Saint…read moreFrances" saved us. She happened to be driving in the neighborhood, saw a dog roaming free, and immediately sprang into action. She did everything to help us- following him in her car, blocking our dog's path, bringing her own dog out of the car to entice our's to linger, supplying me with treats... She stuck with us until our dog was back in our care and on leash. We will forever be grateful for Frances and her kindness to us and our dog.

Frances has been walking our dog Obee since we had a baby in May. Three days a week, he gets to go…read moreto the beach (usually Albany Bulb but sometimes Point Pinole or other trails/parks) with his buddies. He's gone for 2-3 hours, comes back happy and exhausted. Frances is super trustworthy and reliable and so good with our nervous guy (he has separation anxiety). Other walkers charge the same amount for a leisurely walk around the block. Frances gives the dogs a true adventure. Can't recommend highly enough!

Fantastic web app to manage the account. The sitter that has been assigned to me, Autum, is…read morefantastic. On the walk through before our first sitting, she understood right away what needed to be done. Every day she sends a report with photos. It really is so nice to see the pics of my kitties every day when I'm away. Autumn thus far has been available short notice which my previous sitter needed at lest 2-3 weeks advance notice. On top of that, she is cool with coming every other day which saves me a ton of money. I suspect I will be using Fetch! Pet Care's services for a long long time.

Members of the Fetch Team picked up my two dogs, twice a day, and took them to Briones for…read moreoff-leash adventures. My dogs loved it and it so eased my conscious as my work schedule at the time was very long hours. I have also used them on an "emergency basis" when I took sick and a Fetch team member came to my house and exercised a new puppy who needed a great deal of attention. They are wonderful!