My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Dr. Finnie rescued me at ST Matthew's during a Knights of Columbus event about 2012/13. I have a…read moreserious condition called ME/CFS. Post exertional mailaise is one of the significant aspects of it. This is very common currently with Long Covid vistims. What Dr Finnie encountered was post exertinal malaise. A deep sleepiness. When I came to he was sitting next to me. I did not know him. He very gently and kindly connected with me as a Knight. Slightly later he suggested that i visit his office and that he is a physician. I did. And I miss him as I now live in Northern California all due to the necessity of requiring a microdisectmy of C3 performed by Grant Shifflett MD Newport Beack neurosurgeon. Subsequently all of my symtoms have worsened. No i say something about his practice. A finer staff cannot be found, maybe equal but among the best of the best. Dr. Finnie is the most profoundly brilliant Primary Physicians i have ever had the priveledge of having him as my PC. He knew all the limits of PC and he most importantly knows the best qualified Specialists available. And most important he actually cares about his patients and their well being. That's rare these days. Also candor is rare and that's extremely important. Patients need truth and communicated in a very apporiate manner and timing. Not all patients are the same. I could say more, however, I can be long winded and have learned to try to be less so. If you are seeking what i have spoked about. Dt Finnie is your sure fire best choice and his staff are very caring and thoughtful. And lastly Dr. Finnies managers are the best of the best as they keep the ship sailing straight and narrow. Amen

Dr Cheryl is just the very best! Great support staff that keeps the organization running smoothly.read more

Dr. Cherie has been treating our family for about eight years now. Having access to a doctor who…read morelistens and knows our family has made a huge difference in our lives. It's worth paying the annual fees for access to an MDVIP doctor. The nurses and staff are friendly and helpful, whether it's time for vaccines or needing records for school.

Dr. Keith Beck is very knowledgeable, professional, empathetic. He listens attentively to All your…read moreconcerns and addresses each one and makes sure you fully understand. He explains any and all Options available for your best care with any and all your health issues. Highly recommend--been going to him For 20 years.

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.

Worst medical group ever! They drove out a good doctor and then make it impossible for you to have…read moreyour records moved. If you get stuck in their practice and try to get out - good luck! I've tried numerous times to have my records changed over to another doctor and they make it very difficult for you. They will also bill your insurance for procedures that weren't done, even though it was proven that they weren't and then turn you over to a collection agency AND your insurance has paid their part of what they shouldn't have paid to begin with. Very bad! Stay away from them!

After years of bouncing around different places, I finally found a spot that gets it right. My PA,…read moreBrian, strikes the perfect balance of great service and timeliness. He's quick, thorough, and genuinely takes care of things without making you feel rushed. The rest of the staff is great too--friendly and efficient. I'm planning to stick around here for a while because it's hard to find this kind of consistency.

I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

Quality of care is excellent but not consistent. The staff is very sensitive to remarks said even…read morein jest and I was reprimanded after my PCP left the practice for remarks I made to staff who are female yes I am a male patient. I subsequently quit the practice.

This is the place to come if you want to get bruised up. Definitely avoid this place. The lady who…read morewas taking my sister's blood was very harsh with her arm and caused her a bruise and arm pain from a simple vein stick. On top of that told her she was being dramatic when she told her it hurt a lot as she was missing her vein multiple times. She obviously doesn't know how to do her job right at least she could have some hospitality. But she couldn't even do that. Absolutely awful meanwhile the other PA's and Scott staff are having a party literally playing music and chatting while we are receiving care. Ever heard of patient etiquette? Lots of mal practice here pick anywhere else. You should not leave the doctor in more pain than you came.

Horrible front desk. Need to be fired and now!! Every time my wife or I deal with these jokes it…read moreis a horrible experience!! Was just on hold after speaking with a lady that was very difficult to understand and not that bright for 42 min! Then automation came on and said it was past business hours and hung up. It is known amount the patients that the front desk staff intentionally occupy the phone line about 4:15 so they don't have to deal with "us" anymore. This business can do better !!! Only reason it got 1 star is because the nurse practitioners are really great !!

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

I am new to the area and was having difficulty in getting into a primary care MD to fill my thyroid…read moreprescriptions. I found Cibolo Family Medicine and thought that a concierge service would be out of my price range. I was pleasantly surprised to find that the monthly charge for their practice was comparable to one massage! I was a bit skeptical of this model of medicine but went for my initial visit, which is an intro visit, at no charge, and wow I was INCREDIBLY impressed by Dr Karos Muñoz!! She gave me her full attention, and was not rushed in any way. She said that her number is provided and should I get sick on a weekend or evening all I had to do was call her. I signed up and went back for my physical the following week. They draw your labs, in-office, and have contracted rates on many services such as radiology and labs. I recently had a situation where I was sick, after-hours, and required an ED visit. Dr Muñoz was available to answer my questions and guide my care which was so very comforting to me. While I do have insurance, and an in-network primary care MD, I will absolutely keep seeing Dr Muñoz, as I trust her, I love the individualized care she provides, and the ability to reach out after-hours or on weekend if there is an emergency is priceless to me. The office is clean and the ancillary staff is very professional and responsive. Once I accidentally called the office and hung up, but office staff called back saying they had a missed call from me and wanted to ensure I was OK! This type of customer service is truly amazing and not found often in my experience. I highly recommend Cibolo Family Medicine and specifically Dr Karos Munñoz for your medical needs.

Overcharges in a tricky way, agreeing to a "first time visit cost" and overbilling a week later…read more He is in and out quickly, does not give a caring attitude, and doesn't explain much.