Dr. Connell and his staff are very friendly and seem to actually want and value your service…read more Before my treatment got transferred to him, I got the impression that he didn't want to waste my money. At first, I was doing treatment with Invisalign. When I came to his office for a consult, he asked tons of questions about my experience despite what my previous Orthodontist was telling him. It was like he was wanting to know what I wanted to do rather than run with what my Orthodontist wanted. After I considered wearing braces and starting over because I was tired of waiting for Invisalign and felt that the progress was moving along too slow, he accepted me. My appointment wasn't until weeks later to make sure that I was sure about my decision and I didn't have to pay anything down until the braces were applied. Ever since the application of my braces, I've been very satisfied. He explains what he doing and gives me an update on how my teeth are moving. Since I chose the ceramic braces, he even gave me the option to come in more frequently to have the rubber bands changed because they stain very easily. I'm very happy with my results so far as it's been about 4 months.

First off, I'd like to thank Dr. Connell for his excellent work with my braces. I wore them for…read morethree years and recently got them off. Every appointment, the staff were very helpful. The braces themselves did a great job and my teeth look great now! Everyone is very helpful and great at their jobs. I would completely recommend this location and the location in Brookfield as their orthodontic work is excellent.

If I could give Bubon Orthodontics 10 stars, I would! Scheduling appointments and our visits at the…read moreoffice have been smooth sailing for our family. We love Courtney, but all of the assistants and doctors have been wonderful. Bubon will be who I recommend all my family and friends to. You won't regret it!

This place purely about making profit not working in the best interests of patients. They had my…read moredaughter braces on but cant tell us what next for her. I pulled my two daughters off of their treatments with this business because we realized that all they care about is making more money for them. Bad practice

They altered my medical records to match their fraudulent billing records. Both are crimes…read more Currently they are being investigated for both. Also, have you ever been charged for anesthesia D9215? A regular filling includes numbing the tooth with a shot. To add D9215 is called "unbundling" a procedure from the primary filling code. In other words you were billed twice for the numbing shot. Check your billing statements. I almost missed it.

This was one of the most uncomfortable dental visits I've ever had. The X-ray machine wasn't…read moreworking properly, so I had to sit through multiple re-scans. I was already feeling uneasy, and overhearing the dentist next door speak to a patient in a dismissive, cold tone only made it worse. When I realized that was the provider I was about to see, I had a feeling it wouldn't go well--and it didn't. He showed zero empathy, especially toward someone like me who's insecure about their teeth and trying to build confidence again. He couldn't give real guidance--just said, "it's whatever you want to do." My mouth was full of blood and uncomfortable, and I had to ask for water and a cup to rinse. That should be automatic, not something I have to request. He didn't say goodbye, didn't acknowledge me at the end--he just talked to the assistant like I wasn't even there and walked off. The only person who treated me with any care was the dental assistant. To make matters worse, they never scanned the insurance info I sent or the signed form for my X-rays. I had to follow up three times just to be taken seriously. This experience was unprofessional, disorganized, and emotionally draining. I won't be returning. The office in Wauwatosa is usually pretty well but this one AVOID IT AT ALL COST

Just a factory operation - turn 'em as fast as you can. Dr. Hanson does minimal work as most all…read morethe work is done by assistants. Dad's are treated as second class from the front desk and billing to treatment. It seems Dr. Hanson has built a network in the professional community that promotes her but these advocates are unaware of the issues with the her practice.

I'm not sure about the other review, but I know that Dr. Hanson is the best, takes on a lot of very…read morecomplex cases, and cares deeply about her patients. Nearly all of her staff is friendly and as an adult with a complex case, I can't imagine seeing anyone else except for Dr Hanson. If I were to have children with complex needs, I couldn't imagine taking them to anyone except Dr Hanson, and I really couldn't imagine referring to anyone else. She recently treated my adult sibling and he also raved about her.

This is the place to be. Worried about going to the dentist?…read moreGo here. Fine with going to the dentist? Go here. Referred elsewhere? Go here. The equipment in use and people employed here have it down to a wonderful system of kindness and efficiency. Ah, and the absence of pain when performing work is likely going to be a benefit you'll enjoy as well. It's a calm environment, and it has been enjoyable talking with everyone here. It doesn't feel like a factory, like so many other places represent. Their people are professional, their service is timely, and they possess the empathy you're likely to appreciate in this field. If you're looking for a great place to care for your smile, you've found it!

Their team is amazing, My experience that no one ever care about my teeth that much like they did.read more

My son started coming to Bubon almost 3 years ago. The staff have always been very friendly and the…read moreorthodontist we see is very knowledgeable and has always provided good advice. My son had invisalign and through that process my son had a stubborn tooth that didn't want to fully grow out. The orthodontist was so particular ensuring his teeth were 100% in line she had extended him out by a few months. Now he is on the maintenance plan, which his smile and teeth alignment are perfect. I would highly recommend picking Bubon as it has been a great experience!

Bubon has been great with our 9 (now 11) year old son helping him to understand how to speed up the…read moreprocess. I like the monthly payment options s they always ensure to schedule the next appointment before he leaves the chair which saves me a step from having to stop at the front desk on our way out. Love that! One area for improvement is we had our 2nd child X-rays done 2 years ago snd and they have never asked or promoted us to get moving on his orthodontics so my suggestion is invest in a CRM tool to calendar it

I love the orthodontists and the ladies there! They are so amazing and they took care of all of my…read moreneeds. Very affordable, very caring and very true to patient satisfaction. I would HIGHLY recommend their services to anyone. I wish that was my general dentist as well. If I could give 10 stars I would!

A wonderful place with great friendly staff. My purse was stolen over the weekend and my retainer…read morewas in it. I called the office Monday to get scheduled for a replacement. They were able to fit me in their schedule same week. I appreciate the prompt response. Thank you OCC Diana G.

Been with PPD since the beginning and they are hands down THE best in town. Top quality of care,…read morefriendly staff, smooth appointment/workflow/scheduling, and none of my (now grown) children have ever feared going to the dentist. Dr. Frady is the GOAT by the way :) The practice has grown, moved, and the vibrant decor is such a fun addition to the mood in the building in general. Details matter and nothing is overlooked at PPD.

We can't say enough about Dr. Frady and her team! My son hates all doctor-related visits. He kicks…read moreand screams and it usually takes both my husband and me to handle him. Not the case when he sees Dr. Frady. Our pediatrician has asked out loud what her secret is! The office is perfect for kids of all ages. There's a TV in the waiting room as well as a play area. The kids can watch a movie on an iPad while they're tipped back having their teeth cleaned. There are toys to play with while waiting for x-ray results and the kids get a token for the toy machine after their appointment. Significant to me is that you can go back in the exam room with your child. There are some pediatric dentists who make it a rule that parents must stay in the waiting room. Most importantly, Dr. Frady and her team truly seem to love children! I make no secret of the fact that I think my son has the best dentist ever!

Our family loves Bubon! We're currently on child number 3, which is the toughest orthodontic…read moreplan... but the staff is wonderful at working with us, and answering any questions we have. Highly recommend!!!

Two of my daughters have received orthodontic treatment through Bubon Orthodontics in West Bend and…read morewe have had a great experience. Their prices are always reasonable compared to the competition and they do a great job with communication and scheduling. The staff are always welcoming and professional. Through COVID, they have taken all necessary safety precautions to the extent where we have always felt it to be a very clean and safe environment.