My parents have been using Gastec for about five years now, and they've consistently had a great…read moreexperience. It's hard to find a company that is both reliable and trustworthy, but Gastec has proven to be exactly that. Their team is professional, responsive, and always willing to go the extra mile to make sure everything is running smoothly. Whether it's routine service or addressing an issue, they're knowledgeable and take the time to do the job right. Emily and the team there are excellent at what they do! After five years of dependable service, it's clear they truly care about their customers and the quality of their work. I highly recommend Gastec to anyone looking for a company they can trust for their heating and gas service needs.

06FEB2026 morning of my step daughter's wedding. Go out check my propane level and I'm down to 18%…read more I call my propane company if the last 10 years, and they tell me they are three weeks out to fill. Normally they do come out the next day. They tell me since I own my tank to go try somewhere else. Panicked, I start calling around. It's the coldest in a long time around here, and no one is picking up. I leave messages as I get ready for the wedding. Eric from Gastec calls back and after a few forms they tell me they'll be out as soon as possible. Two days later, worrying I may of messed up waiting so long they came out and filled the tank! $10 hazardous charge and lower price from my other supplier. I will definitely be using them again!!! Thanks to them for coming out so quickly!

My last propane provider stopped delivering due to a billing error on their part. No notice, just…read morecold water one day. They informed me it would take up to 48 hours to clear the billing issue so I could get propane. Contacted Stem Brothers and had a new tank and filled in less than 36 hours. Customer service is local, not 1/2 way around the world with no skin in the game.

I called the company because my furnace was out on a cold day and figured they were local. They…read morecame out and spent 5 hours making supposed repairs, putting new parts on a fairly new furnace that had been running fine since October. They got it running and then 2 hours later it stopped. I called them to come back and they said no because I don't get oil from them. They only service people who buy oil from them. Sounds ridiculous since they came out the first time. Anyway I called my oil distributor (who is in another county) and they have technicians that they recommend and sent one out to get the furnace running. Upon their arrival they notice things were not correctly installed and the furnace was full of soot. They had to replace the same parts that Stem put in and it cost me $900. When I got the bill from Stem it is over $1,000.00. I called them several times to discuss and on one called me back. Then I get emails/letters threatening to send me to collections. I called them again and finally got to a speak to a person, who basically told me that their service guy did a great job and that I owe them. To make me feel better he took off $129.00 - which is 1 hour of labor. Thanks for nothing. The rule of life is: If someone does a job and charges you that much money, it should be fixed or if not return to the job and make it right. The fact that I have receipts from the other company that shows the same repairs were made and the damage that was done by incorrectly installing the parts is mindblowing...and all they could say is "Sorry".. is horrible. I would never recommend them to anyone just for the sole fact that they never came back to correct what they had originally done wrong.

Of all the companies in the area I called (and I called them all) this company was the most…read moreknowledgeable, professional and trustworthy. They went above and beyond in customer service. Special thanks to Johnny! Highly recommended!

I don't often submit reviews, but I felt compelled to share this one. Evidently Independence…read morePropane and Mark Delahanty didn't get the memo that they aren't supposed to care about customer service and whether or not folks run out of propane for heating their homes in mid January. I called Mark in a panic because I'd been trying for a week to get a propane delivery from Amerigas, with whom we've done business for 3 years. We were on automatic delivery, but Amerigas wouldn't schedule a delivery , even though our tanks were down to 13% capacity (and they told us to notify them if we got below 30%). They act like a bureaucratic dinosaur that can't get out of its own way. You have to deal with a nationwide call center and can never reach the same person twice. It was frustrating and infuriating beyond belief. I finally gave up, sent a certified letter to Amerigas telling them to remove their 3 100-gallon tanks, and scheduled a visit with Mark from Independence. Mark was willing to come out the next day. He and his associate installed 3 tanks, hooked everything up, tested for leaks, lit our pilots and was on his way to the next job in the space of about one hour. Independence has remote monitoring and actually talks to their customers...no more mega call centers to deal with, no Covid-19 excuses, no bureaucracy...just good old customer service and American work ethic. ..just when I thought they were extinct! What a pleasure to deal with Mark Delahanty and Independence Propane.

Simply put they were perfect from beginning to end! They were on time and through with explaining…read moreeverything when completed!

We were charged $80 for a discharge fee. Nothing was done. It was an absolute waste of our time and…read moremoney.

I have been waiting for a propane order since 3/3/26. We are now over 3 weeks. I have called and…read moreget no answers. I am told someone will text or call me, yet 3 days later, I still have not received a call or a text or a delivery. I am contacting corporate and started a search for a new company. This is not what their salesman told me would happen. Reading other reviews, it sounds like I am not alone. This is terrible business practice and I would not recommend them. They do not have their customer's best interest.

Never use this propane provider. Their service is so bad. We have been calling for weeks without a…read moreresponse. When we were finally .told they were coming, they didn't show up.

I sold my house, Anthem put a lock on my tank and said I would get a refund for the remaining 60%…read more This was all settled over a month before moving. I called Jan 3 to find where my refund is and they said that I would need to have them come get the tank to get the refund. I told them OK, get the tank. But Jan 5, they now said that they got a contract from the new people and its too late. They said that besides, if they came to take the tank I would have to pay for removal and hourly, leaving me with a bill instead of refund. Now they tell me that the 60% gas will be free to the buyers of my house. DO NOT TRUST these people. I have terminated propane with other companies and never had to pay for them to take it, always got a refund. He said it would cost me over $1,000 to remove tank,,,and this is above ground . This company can not be trusted. My complaint is now with BBB and Attorney General. Josh Enck, the manager was so belligerent on the phone and spoke in a tone that I did not deserve. Run away from this company.

Outstanding service. Their turnaround time was superb. I was able to get my snowblower in top notch…read morecondition for the snow storm. Thank you!! Jerome P.

Staff so friendly and helpful. Rented a power washer today and price was very reasonable and the…read moreequipment was awesome! I was super happy to find too that they recycle old mowers. No fee. They strip any usable repair parts for them and recycle the rest, which is a win-win.

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.