I had Sarosky install 2 gas heating systems in the homes that I was renovating. First of all, they were prompt getting there on time (actually early). Secondly, their work was excellent, got the job done quickly and efficiently and cleaned up the working area as well. Thirdly, the price on each system was the most competitive which made happy as well. I am ready to replace another system which is an heating oil furnace which I will be calling Sarosky for a quote. I think you'll find that this is the heating and air conditioning company to hire. read more

I have nothing but good things to say about this company. They showed up on time, very clean, and knowledgeable. Everything was explained to me about the new system and they took the time to show me how to use the new thermostat. I will recommend this company to all my family and friends. Thank you Mark read more

Very prompt, clean, professional service. Prices explained to me in advance. Were able to fit me in an appointment same day...huge thanks! Quality service plans for spring and winter too! read more

I am going through home renovations and this company was recommended to me by a friend of a friend. They have not impressed me to say the least. I had an appointment set up, and because I did not answer the phone a significant time before they showed up they thought the appointment was cancelled. (This was after I explained that the home is currently unoccupied.) After the mix up, the guy showed up late, although he apologized. He took a look at my 50 plus year old boiler system and said, what do you want me to do? Others who came in were shocked at the sight of the ancient thing and had a game plan right away. I was told I would have a quote within a few days. Almost a week later I called to check on the quote, and was told it was in the mail the day before. So imagine my surprise when I receive a call from them a day later with questions so they can work on my quote. They really don't seem organized at all. I would not entrust them for service. That said, the man was knowledgeable about the ac unit, moreso than others. Perhaps they should stick to cooling systems. read more

We restored a 200+ year old stone house. After interviewing over a dozen different companies and several of them a second time, we decided to use Sarosky. We were NOT disappointed, they delivered as promised. They worked around our mess, schedule and unusual demands as we wanted to keep the home authentic. The system, which is WIFI capable, has been used for 2 full years now with no problems. Price wise they were about in the mid-range. I have recommended then to friends and family. Thank you Mark and especially Frank. read more

Had an appointment for an estimate with Mark from Sarosky for 10am on a Saturday. No one showed up. No call, nothing! Guess they didn't need the business. I should have looked the reviews better. Today the office person contacted my wife to say "it was her fault" and that she was sorry no one showed up. To late! I would NEVER use this company nor would I ever recommend them. read more

We purchased a newly constructed home a year and a half ago. We hadn't even been living it the home for 2 years and the Air conditioning unit stopped working. Sarosky was the company that was contracted with our builder that installed the new system. We called them assuming it would be covered under warranty.  They informed us the warranty is only good for one year on newly constructioned homes. I researched and found out the manufacturer of the unit has a 3 year warranty.  Sarosky told us the part would be covered under warranty but not the labor.  it would cost us $315 to have it fixed. We agreed since this happened at the beginning of August and it was still hot and humid.  I spoke with Janice at Sarosky, she said she would order the part and call when the part came in. She was one of the  worst customer service people  I ever encountered.  My husband spoke with her first. She was very harsh and the least bit friendly. He said she was so rude and direspectful to him on the phone, he refused to deal with her.  Needless to say a couple weeks went by and we havent heard back from them. I called to find out what was going and on and Janice told me she was waiting to hear back from my husband. Because he didnt call she sent the part back to the manufactuerer! Seriously?? I guess my word didn't count!  Their story didnt make sense. If the part was on warranty why would you send it back? It didn't cost them anything?  I personally  think they forgot to order the part. Anyhow another week or two goes by before she calls to schedule a technician to come out and install it.  I was told it would take 3 1/2 hours and the labor would cost $315.  Which equates to $90 per hour, reasonable. They need payment at time of service cash or check otherwise they charge us 3.5% fee if we use a credit card. We schedule it for the following week. My husband took the day off to be.home.  The morning of the appointment I received a voicemail from Janice stating that they sent the wrong part and the wrong part got ordered that they were scrambling to get the right part however the cost of the labor was going to increase because they needed to do additional work. They would have to recharge our unit and that wouldn't be covered under warranty. Now all of a sudden the cost is $685. Her quote more than doubled what it was originally! Are you kidding me?  You call us the day of and spring this on us. I told her i already left a check for $315 with my husband, that we didn't have that cash on hand.  She agreed to take a credit card payment for the difference and waive the 3.5% fee.  Like she is doing us a huge favor when she sprung this additional cost the morning of our appointment!  I was furious to say the least and felt like we were being held captive because the part was under warranty.  The only reason why I gave them 1 star is because the technician was very polite and knowledgeable. He completed the job within 2 1/2 hours.  The invoice that was left wasn't detailed just said $685. i called and asked for a detailed invoice. If we were only charged for labor and he worked under what was quoted why was the cost still $685?  Janice said the only provide lump sum invoices and the labor was $685. I asked for a break down of labor cost and she said they use a flat fee. Thats great i want to know what your flat fee is because we certainly were over charged.  So according to what I was charged their billing rate is $274 per hour!  Absolutely ridiculous!!  How does your billing rate go from $90 per hour to $274? I will never use them again!  They are unprofessional, unfriendly, rude and over-priced!!  Oh come to find out Janice is an owner!  That is appalling knowing she treats customers like shit! She lost a customer! I would not recommend them to anyone! if you want to over pay for service and get treated like crap then give Sarosky a call!  If you want to pay less and get treated with respect call someone else to service you! read more

We hired Sarosky to replace our existing furnace and air conditioner, and we could not be happier. They did an exceptional job at a really great price. They were very knowledgeable and helpful throughout the entire process. We received the estimate promptly and they were able to come and do the job right away. They finished the job within 2 days and were very professional and courteous. We would highly recommend them to anyone. read more

I just had my central A/C installed by Sarosky heating and A/C. I am MORE THAN pleased with them! First of all, out of my 3 estimates I obtained prior to choosing Sarosky, they were the least expensive, for the same product. Secondly, their service was Prompt. I received the quote, and in a timely manner they were able to set up & do the installation...as opposed to a wait time of 1-2-3 months down the line. Thirdly, the service was TERRIFIC! When it was being installed, I felt that the employees really were very knowledgeable by telling me/educating me on the work that they were doing, as they were doing it. Frank, the one technician said that he has been working at the company for 24years! So he/they, were very personable & very competent. They answered every (painstaking, I'm sure! Lol:)) question I had along the way. They even made an effort to accommodate my crazy work schedule, which I know posed some inconveniences for them. They get 5 stars all the way around from me. I would highly recommend them! read more