I bought my first car and was recommended to take it to Kustom Kar wash. I was told their service…read moreis excellent and that I would not be disappointed. Upon arriving, the clerk that was there was sooo rude. I got there around 5:15 since the website says it's closes at 7. When I got there the man said "really? You're really gonna bring your car when we're about to close" I was caught off guard and responded "oh I'm sorry I thought you all closed at 7". He rudely responded with a no. It's so sad how one worker can ruin the experience for a customer. I am sad that I wasn't even able to experience the service since I was so upset with how I was spoken to.

Went to shop to have my windows re-tinted. Had bought product, years back, with a lifetime…read moreguarantee. The clerk, Gaspar, immediately told me that they would not honor the written agreement without the owner's (Mr Gonzalez) authorization. Clerk took my name, number & said he'd tell Gonzalez to contact me. Followed up for two days. Gonzalez completely ignored me. Do not do business with these people. They employ horrendous business practices. They do not stand by their commitment. Take your business & money to reliable individuals.

The experience I had was great, Mr. Cavazos took the time to show me and explain the differences…read morebetween regular and ceramic tint. The change in my car's appearance is beautiful, but more important on hot days the interior comfort is amazing, the air conditioning is working less, to cool the car much better. Yes, ceramic tint was more expensive, but now I no longer feel the sun on my face and arm coming through the window. Price was fair, and quality of work and attention to detail was outstanding. I definitely would recommend.

Excellent ! Humberto is a thorough gentleman, does excellent work and very fair prices!read more

I travel a lot and put a lot of miles on my car so feels like I been to every auto parts store in…read moreTexas. I'd seen this place before in Laredo (and I think the Valley maybe) and I don't know why I never stopped in. I bought a headlight and ended up grabbing a couple other random things. Super fast service, painless, and pretty cheap.

Fast and as expected. Truck was fixed from a check engine and rough running. To perfect…read moreperformance! Communication with shop is great! Seeems to be the only service center in town I know of that is what you'd expect! Work well done fast and reliable! This was for our work truck now ai need see about have mine repaired!

WATCH OUT when you take your vehicle for a visual inspection. I was told the inspection was $65…read moreand they charged me $118. The front desk said that they were only going to charge for the computer diagnosis and not the visual inspection. But I never requested any computer check because my car didn't have any service lights 'on'. But I just wanted for them to give me the report on my car and get out of there. Because the day before I left my car like at 08:30 and I was told they would be done with visual inspection that same day but I called at 5:30 pm and was told they didn't have time to check it and if I wanted to leave it overnight or pick it up and bring it again in the morning. Not even an apology for not calling me in advanced so I could make plans to get a ride for work the next day. So anyways WATCHOUT again with that front deck don't let them poke your eyes like they did to me. Make sure they tell you straight out how much you're gonna pay. The mechanics did a great job though but I can't say the same about the front desk. Sorry but it is what it is.

The people seem nice and everything was going smooth. They gave me a price range and a timeframe…read morefor the car to be fixed. Everything was great until it was time to Pay. They acted like if they didn't remember the price they gave me and tried to give me a higher price. When I received my car I checked if my car kit ( that included my car cables and other stuff for my car ) was in the car but it was missing. I called and the lady took a min but ended up confirming that they had it and told me that the guy that was fixing my car had forgot to place it back. Over all if you just have written confirmation and agreement and make sure you don't leave important stuff in your car you should be fine.

would not buy from them they are scam artist I'm out 829 bucks The owner of the company was very…read morerude. Could not talk.

DO NOT DO BUSINESS WITH THIS SHOP-THEY ARE THIEVES…read more...... I had the unfortunate experience of getting robbed by this company TWO TIMES. 1-receptionist (ma. elena) said diagnostics was $100. After running diagnostics, tech (walter) quoted work to be done at $140. In a normal shop, the diagnostics fee would be waived when the work is done there or so I thought. So I okay the $140 work to be done. When I went to pick up the car, my total was $240 because I was still being charged the diagnostics fee. So okay, charge to experience. Mistake number 2-hoping to get a better experience and supporting local business (yeah right). I bring in another vehicle. Receptionist prints on the deposit receipt (now they call it deposit instead of diagnostics fee) the TWO PROBLEMS that need to be worked on. Tech quotes the work for $240 and PLUS, of course, the diagnostics fee for a total of $340. When I went to pick up vehicle number 2, only ONE PROBLEM was done because, according to receptionist ma elena, tech walter did not see the other problem on THIER VERY OWN PAPERWORK. They wanted me to bring back the vehicle, they will work on it BUT I HAVE PAY A THIRD TIME even if it was THEIR MISTAKE, and this time, they also charged me sales tax while the first one, there was none (got lucky maybe because I was complaining so much they forgot). Told them, I will ask my lawyer to look at it and we will see them in court. Pls. GO SOMEWHERE ELSE.........

I am giving this a four star only because this is the first time that I come to this establishment…read more The prices were a bit high. The service was awesome. I will see how the quality of the oil works with my truck. Stay tuned!! They did have a lot of good things in their establishment like a car wash and other services. I will definitely come back again if the oil treated my truck good! Shout out to Augie! Thank you for your customer service. It was great!

They did a great job just got my trucks oil change with them. They didn't have the oil in stock so…read morethey ordered it and they received it within a few hours. Will be going back in the future. Luis and one of the girls from the front are awesome!!!