First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

I dropped off my truck at Quicklane the staff, as always, was friendly and eager to help. My truck…read morewas ready within the agreed upon time and everything was done to my satisfaction. I used to take my vehicles out of town for service mistakenly thinking that I would get better service, but the staff at Sames is just as good or better than anything I experienced out of town. I was completely satisfied with the work performed on my Ram 1500.

The Apex of Excellence!…read more Friendly, knowledgeable, and a true example of how great buying car can feel.

Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

Never go to Virlar !!!!!!! They sell defective parts which you can not return for any reason even…read moreif it is their fault !!!! I bought some headlights which were defective even though they were brand new according to Virlar. As a result, I lost close to six hundred dollars to the defective new headlights Virlar sold me. The owners and the employees are the worst when it comes to customer service.VIRLAR IS A VERY BAD CUSTOMER SERVICE BUSINESS 1111111

Best Dealership in Town! I've bought several vehicles here and I will continue to do so. I've Never…read morehad any issues. My salesperson was very helpful and knowledgeable, Even the manager came out to thank me. I don't know what happened with these other comments.... but for one I wouldn't service a bmw at a ford dealership. It's common sense......and I'm smart enough to know that you don't have to drive two hours to buy a car. It's like saying I'm going San Antonio to buy an iPhone because it's cheaper.... it's a franchise folks...manufacturers put out rebates and programs for ALL dealerships. It all depends if you run into the right salesperson or manager. Don't be ignorant either and waste your time because at the end of the day you will service your vehicle here in Laredo and not out of town. You Buy here and I can assure you they take care of you.

We just experienced the worst service of any car delearship in Laredo. It was a complete waste of…read moretime and not to mention the lack of ethical behavior. We had been shopping for an F-150, the first deal fell through as they claimed we did not fill out the credit application correctly. The next thing we know is that the truck had been sold. Two weeks later we receive a call from the sales man stating he has another F-150. We decide to look into it and he mentioned it would be less expensive as it was a 2023. The price of this particular vehicle was listed online was $35, 487. He then proceeded to send us a four-square that stated this price plus the numbers for a trade-in. We had received the out the door price of $31,171.22 as shown on the attachment. Twice, we went in and the price now appeared as over $39K (also shown). This is false advertisement and bad business practice. They claim to want to earn our business and yet they have upped the price of the vehicle for a reason they cannot explain. They claim a second inspection was needed although the vehicle was already on the lot and was test driven. Needless to say, we will not be purchasing a vehicle from Ford Laredo.

Always answer the call when called. Explains in detail at…read moreupmost detail. No hassles and on time repairs

Today of my appointment, scheduled for 1:00 p.m., I was told the service would take between 1 to 2…read morehours. However, it ended up taking over 5 hours for my vehicle to be attended to. This delay caused significant issues for me, as I had carefully planned my time in order to return to work. Because of this, I lost an hour of work and had to pay for three Uber rides since my truck wasn't ready in the estimated time. Additionally, when I asked about my truck, a woman responded unclearly and unhelpfully, saying that if it wasn't in the front, it must be in the back. My truck was in the back of the building What frustrated me the most was that, even though I had a scheduled appointment, they left my truck for last because they "had work from the previous day." I find this extremely disrespectful and poorly managed. I do not recommend this place, as they don't respect their customers' time or honor scheduled appointments, even if you show up on time.

These people take forever to do anything and they give you shorter ETAs then what they actually…read moreare. I came in for a simple tire fix and they told me it was going to be a 2+ hour wait. But previously, when I first got these tires they gave a 2 hour wait and actually took almost 5 hours! What is this? I see the A"techs" just there walking slowly and mostly staring at each other of at the vehicles, with no sense of urgency. This is unacceptable, the only savings grace for this place is the deals and sales they have in tires. But its almost not worth the money in all honesty. Hire better employees, not just anyone that shows up.

Called to ask for an appointment for an oil change. They tell you to come in "right then" for an…read moreopening. An hour later, still no service, no one has paid at check out either, and no promise that the car will be finished anytime soon. All I needed was a 5 min oil change. I left and told them I would gladly pay premium so I wasn't missing work. SLOW...

I highly recommend Sames Mazda! They worked hard to make the deal happen, and I walked away as a…read morevery happy customer with exactly the car I wanted! Very helpful and paid great attention to every detail of the transaction from the beginning to the time I drove off with my new car! Thank you, Josue!