The attitude of the check in agent...what a Bi&ch. I haven't even gotten off the ground and I…read morealready feel bad about this. Airline! I'm on board my flight and it seems even the flight attendants and a bad attitude! No smiling no niceness...bunch of a$$holes. Must be the management why else would the employees be so upset with everyone. Thankfully the flight is short! I will avoid Silver like the plague!

Never ever on this aircraft again, you cannot check your bags until exactly 2 hours before your…read moreflight but you can get your ticket 3 hours before. What the F***. This does not even deserve 1 star.

I booked trip via Air Key West (AKW) to Havana, Cuba for guided day tour on 2/27/26. At AKW, the…read morelady issuing our visas (after asking each of us if we "were scared," told us we should've come a week later after Trump had invaded, (according to her, the island would no longer be communist & the embargo lifted, allowing us to buy rum and cigars). She also told us that it would be "no problem" to get passports stamped in Havana, or if they wouldn't, we could request it on a piece of paper. Upon arrival I asked our liaison if I could get a stamp. He said it was no problem, & to follow him. He had a word with our pilot (in Spanish) who shook his head disgustedly. The Liaison then turned around and said it was "impossible". So some pilot with no standing in Cuba, basically tanked that for us, (though one guy in our group actually got his stamped, so it's not like it was a regulation or anything). According to the itinerary from AKW, the tour would go from the Airport to the Hemingway Home. We'd then go to Cojimar (village where Hemingway launched his boat & fictional home of the "old man" in Old Man and the Sea) followed by a few hours in Havana Vieja where we'd lunch & visit Hemingway haunts like Bodeguita Del Medio, El Floridita, and Ambos Mundo Hotel. After leaving the Hemingway Home, I asked the guide when we'd be going to Cojimar. He said that wasn't/never had been part of tour. When I mentioned it being on Itinerary, he said it never had been. Due to huge data rates on Cuba, I couldn't pull up/show him the online itinerary, which the owner (Rob) acknowledges is still on the website and "probably needs to be changed". We went to Havana Vieja, walked around, & while the guide pointed out the Ambos Mundo hotel, we just kept walking. When I spoke to Rob 2 weeks ago, he said Cojimar was taken off tour when the restaurant closed... during covid. Yet, Cojimar is still on the itinerary while lunch is listed on the itinerary as being at Paladar in Havana. If the lunch location was edited on itinerary because Cojimar could no longer play host, & that resulted in no longer visiting the village,, why not remove Cojimar from the itinerary at same time... I mean, the restaurant closed 6 years ago!!! In conversations with Rob, he kept reiterating changes in tour can be made WITH SUBSTITUTIONS by guides at their discretion in case of events like a power outage. There was no power outage (and why would that matter in a fishing village anyway) and no substitutions were made. The trip was $1,342. I requested $250-$300 refund. Rob denied it, saying, "Even when we went to Cojimar, we only stayed for about 5 minutes & it's very run down, now". I feel that between omitting Cojimar & just pointing out Ambos Mundo hotel (not going into museum on the 5th floor, explicitly mentioned in itinerary & for which admission-while small- was paid as part of trip cost) I deserve at least a partial refund. The fact it's taken over 3 weeks to even get a response is equally ridiculous. The buckpassing at AKW is extraordinary. Everything from the guide supposedly "not knowing they once went to Cojimar because "he must be new"" to "it's at their discretion" to my personal favorite, "that's just how things go in Cuba." I feel like AKW thought they could just throw whatever on the tour and people would be fine. I came to see the Hemingway haunts in an exotic locale. I also thought (with Cojimar) that I'd get a small taste of what "real Cuba" was like. But no, we were taken to the Hemingway home & while we can't go in, we were told we could get pics. We were also told by our guide that we were expected to pay workers to take pics of the inside for us (again we'd already paid admission via our trip cost) It was very disappointing given that I'd wanted to make this trip for literally over 2 decades, and even more frustrating to be told "that's just Cuba"

Several months ago I was referred to AKW by a local friend who is a private pilot based here out of…read moreKey West. Didn't think we would actually use them because flights on commercial airlines here are so easy..... until they aren't! We were beyond thrilled with how easy it was to work with AKW! Our Silver flight to Tampa for the Bucs playoff game was delayed, then moments later cancelled. Standing in the airport wracking our brains on how to get to the game, I remembered the referral and gave AKW a call. Literally within moments we were walking to the Signature facility next door and within 45 minutes we were airborne on our way to Tampa! Pilots Jonathan and Raul (??? Sorry!) were so friendly and helpful! Excellent flight! We considered asking them to stay and take us back to Key West it was so convenient and perfect a trip! Highly HIGHLY recommend this company! We can't wait to fly with them again!

Always late. Typical American The staff is never happy or…read moretimely. AA airplanes are not properly maintained. I don't know if a time my flight left on schedule

Easy, friendly check-in and boarding!…read more The flight crew was very accommodating Will fly AA again

This airline has COST ME ALOT OF FRUSTRATION MONEY. our flight was cancelled due to a mechanical…read moreissue. Instead of telling all passengers that it was cancelled they had us sitting around for over 6 hours. We had to rebook for two days past our original reservation. In turn they cost us 1500 dollars more because of their bad decision making at the corporate level. SPIRIT AIRLINES has never let us down. Never will we fly on united once we finally get home. DISGUSTING

Poor-poor-very poor... We are stuck in the airport…read more They delayed our flight and we are here hopeless. We came to Key West to have fun & to be treated like animals. Never again UNITED AIRLINES. Shame on you! Where's the hotel voucher at?

Our driver Chris was wonderful-friendly, helpful, & welcoming. The shuttle was at the airport ahead…read moreof time and got us to our resort in Key Largo safely & efficiently. I'd definitely recommend Key Shuttle.

My wife and I recently moved to Tavernier we were getting tired of driving to and from the airport…read more Someone mentioned Keys Shuttle so went to their website and booked a round trip ride. They showed up 20 minutes early to pick us up. I explained to the driver that we would not be ready until our pickup time and saw that he had passengers in the van. He was anxious to get to the airport so I told him he could go and I would drive to the airport. He asked if that would be too much trouble and I said we would be fine. He told me to call the office and explain what happened and he sped off. I called the office number and told them everything. The sound of dishes clinking and a baby crying got me thinking this wasn't as big a company as I thought. She thanked me and hung up. The day before our return to Florida, I got an email about our pickup at the airport. I replied that I did not get a ride to the airport, I drove. I had previously called the office and explained everything. Obviously, if I drove to the airport instead of taking the round trip ride, I would not need the second leg of the trip. A couple weeks later I noticed a charge on my credit card from them. I emailed to ask them for a refund. They said I refused service on the ride to the airport and cancelled too late for the return. They charged me for both rides! I guess it's my fault for not checking their Yelp reviews.

Clean van... others will be in van.... may make other stops! Called & arrived in less than 10 min…read more Not bad! We could use Uber in Key West ! Picked us up at Parrot Key Resort which is 15min from the main areas of restaurants & attractions

The level of service is very poor, rates are high for such a low service level. Gratuity is…read moreexpected to be paid before ANY device is provided, typically I don't tip until I receive good service, I then am very generous but it should not be expected. Choose another transportation service!