I booked trip via Air Key West (AKW) to Havana, Cuba for guided day tour on 2/27/26. At AKW, the…read morelady issuing our visas (after asking each of us if we "were scared," told us we should've come a week later after Trump had invaded, (according to her, the island would no longer be communist & the embargo lifted, allowing us to buy rum and cigars). She also told us that it would be "no problem" to get passports stamped in Havana, or if they wouldn't, we could request it on a piece of paper. Upon arrival I asked our liaison if I could get a stamp. He said it was no problem, & to follow him. He had a word with our pilot (in Spanish) who shook his head disgustedly. The Liaison then turned around and said it was "impossible". So some pilot with no standing in Cuba, basically tanked that for us, (though one guy in our group actually got his stamped, so it's not like it was a regulation or anything). According to the itinerary from AKW, the tour would go from the Airport to the Hemingway Home. We'd then go to Cojimar (village where Hemingway launched his boat & fictional home of the "old man" in Old Man and the Sea) followed by a few hours in Havana Vieja where we'd lunch & visit Hemingway haunts like Bodeguita Del Medio, El Floridita, and Ambos Mundo Hotel. After leaving the Hemingway Home, I asked the guide when we'd be going to Cojimar. He said that wasn't/never had been part of tour. When I mentioned it being on Itinerary, he said it never had been. Due to huge data rates on Cuba, I couldn't pull up/show him the online itinerary, which the owner (Rob) acknowledges is still on the website and "probably needs to be changed". We went to Havana Vieja, walked around, & while the guide pointed out the Ambos Mundo hotel, we just kept walking. When I spoke to Rob 2 weeks ago, he said Cojimar was taken off tour when the restaurant closed... during covid. Yet, Cojimar is still on the itinerary while lunch is listed on the itinerary as being at Paladar in Havana. If the lunch location was edited on itinerary because Cojimar could no longer play host, & that resulted in no longer visiting the village,, why not remove Cojimar from the itinerary at same time... I mean, the restaurant closed 6 years ago!!! In conversations with Rob, he kept reiterating changes in tour can be made WITH SUBSTITUTIONS by guides at their discretion in case of events like a power outage. There was no power outage (and why would that matter in a fishing village anyway) and no substitutions were made. The trip was $1,342. I requested $250-$300 refund. Rob denied it, saying, "Even when we went to Cojimar, we only stayed for about 5 minutes & it's very run down, now". I feel that between omitting Cojimar & just pointing out Ambos Mundo hotel (not going into museum on the 5th floor, explicitly mentioned in itinerary & for which admission-while small- was paid as part of trip cost) I deserve at least a partial refund. The fact it's taken over 3 weeks to even get a response is equally ridiculous. The buckpassing at AKW is extraordinary. Everything from the guide supposedly "not knowing they once went to Cojimar because "he must be new"" to "it's at their discretion" to my personal favorite, "that's just how things go in Cuba." I feel like AKW thought they could just throw whatever on the tour and people would be fine. I came to see the Hemingway haunts in an exotic locale. I also thought (with Cojimar) that I'd get a small taste of what "real Cuba" was like. But no, we were taken to the Hemingway home & while we can't go in, we were told we could get pics. We were also told by our guide that we were expected to pay workers to take pics of the inside for us (again we'd already paid admission via our trip cost) It was very disappointing given that I'd wanted to make this trip for literally over 2 decades, and even more frustrating to be told "that's just Cuba"

Several months ago I was referred to AKW by a local friend who is a private pilot based here out of…read moreKey West. Didn't think we would actually use them because flights on commercial airlines here are so easy..... until they aren't! We were beyond thrilled with how easy it was to work with AKW! Our Silver flight to Tampa for the Bucs playoff game was delayed, then moments later cancelled. Standing in the airport wracking our brains on how to get to the game, I remembered the referral and gave AKW a call. Literally within moments we were walking to the Signature facility next door and within 45 minutes we were airborne on our way to Tampa! Pilots Jonathan and Raul (??? Sorry!) were so friendly and helpful! Excellent flight! We considered asking them to stay and take us back to Key West it was so convenient and perfect a trip! Highly HIGHLY recommend this company! We can't wait to fly with them again!

The attitude of the check in agent...what a Bi&ch. I haven't even gotten off the ground and I…read morealready feel bad about this. Airline! I'm on board my flight and it seems even the flight attendants and a bad attitude! No smiling no niceness...bunch of a$$holes. Must be the management why else would the employees be so upset with everyone. Thankfully the flight is short! I will avoid Silver like the plague!

Never ever on this aircraft again, you cannot check your bags until exactly 2 hours before your…read moreflight but you can get your ticket 3 hours before. What the F***. This does not even deserve 1 star.

Honestly the worst experience I could have imagined from a shuttle service. I originally booked…read morewith them for my wedding on Saturday due to the suggestion of the venue. The first red flag was when we called to also add Friday services to the venue as well as Wednesday/ Thursday shuttles for our out of town guests. Mitchell continued to call me until 11:30 pm until finally my fiancé said I was sleeping and to stop. After talking with my wedding coordinator she said he was just "unprofessional" and didn't know how to handle business. I trusted her so I still booked with him as it did seem like a deal. Wednesday/ Thursday was a shit show. He was begging our guests for tips (even though we told him we were taking care of it) and saying he wouldn't be able to pick anyone up the next day without making cash tonight. Not to mention he missed two of the pick ups. The cherry on top was his girlfriend (which why was she in the car) passing out in the front seat. The majority of our guests ended up having to Uber even after paying him thousands of dollars. He spent time on our wedding night at the bar (I can't confirm drinking or not) but either way highly unprofessional as well as spending time in the Photo Booth. Mitch is a very kind person however this business is poorly ran and was a huge waste of money due to his inability to run a business. I would highly suggest avoiding at all costs.

I am not sure where to begin because I was so disappointed with my experience. Here are all the…read moreissues we encountered: 1. The bus that arrived was the incorrect bus. Instead of a party bus, we received a shuttle bus with rows of seats--exactly what you would take to the airport. It was not even close to a party bus. 2. The company is completely dishonest. Sea The Keys assured me that they were a reliable company and to not trust the others. They warned other companies would come from Miami and not follow the contract¬--bring the wrong bus, arrive late, etc. I was appalled to learn from the driver that he was contracted from another company based in Miami. 3. I spent the entire car ride trying to reason over the phone with Mitch, the owner of the company, about how to remedy the scenario. He was completely unprofessional. Several times he said he would order the driver to go straight back to Miami and leave us alongside the road. He demanded I sign a new contract even though I told him I had been drinking and uncomfortable with such a request. 4. After an hour of negotiation, we settled with Mitch to pay $300 instead of $600. We had to agree to pay $300 on the spot (rather than the following day which we asked to do) or he would have the driver leave us an hour away from where we were staying. I feel the $300 was unfair and potentially fraudulent. 5. Also, the sound system did not work. The cord to plug in a phone was not working. The radio was so full of static, it hurt our ears. I ordered the party bus for my sister's bachelorette party a couple of months in advance. Sea The Keys directed me to photos of the bus we would be getting, shared how we could hookup the sound for dancing, and said there would be soda provided. I was so excited for this activity, which was going to be a highlight of the weekend. The week of the event, I emailed and called the company several times to make sure all was going to run smoothly. It was frustrating that they did not respond. I eventually got a hold of them and we confirmed the party bus, pickup time, etc. There are many other companies to choose from in the Keys. DO NOT CHOOSE this company.

Prompt service, clean vehicles, at a reasonable cost. Used them for 4 different trips during my…read morestay in Key West and was mot disappointed.

BE CAREFUL!!! We took this taxi from the airport to where all the restaurants and bars were. Less…read morethan 4 miles from the airport. This taxi driver didn't turn on his meter. when the ride was over, he told me $45. Guess I should have checked first. This guys should lose his taxi license or get fired by the company he works for. I posted a picture. My friends live here and said it should be no more than $25. Didn't want to argue with the guy because I had my family with me.

OMG talk about rude customer service! I called just to get a quote for an airport pickup, and the…read more(assuming) owner was so rude! I book travel for my boss all over the world. We live in one of America's most expensive cities and we fully understand the cost to travel. That being said, does this mean we still should not shop around to try and obtain the best price? Am I not allowed to call and ask for a quote and then decide to find a better deal?? According to this company, I am not. She said, "if your boss wants to come to Key West, he needs to learn to pay Key West prices." Lady, that isn't a problem, the issue is you are rude and not worth a dime. My God, eww!

I'm a travel and event planner, and I recently coordinated a four-day, 100-person anniversary…read morecelebration in the Florida Keys. I cannot recommend Florida Keys Express Shuttle and Limousines highly enough! From airport pickups to party drop-offs, dinners, and after-parties--this company handled everything with total professionalism and ease. Gerson, the owner, is absolutely incredible. No matter what time we called--7am, 2am, or anywhere in between--he was always there, answering the phone and making things happen within minutes. He was beyond accommodating to all of our requests and made the entire weekend flow so smoothly. I've worked with many transportation services over the years, and this is hands down the best shuttle service I've ever worked with. If you're planning an event, wedding, group trip, or anything else that requires reliable and friendly transportation, hire them! You won't regret it.

We've been in Key West for a week and have used DB Taxi multiple times a day because my grandfather…read morerefuses to use Uber. Honestly, I'm glad he pushed us this way, because DB Taxi has been incredible. Their pricing is competitive with Uber, if not more affordable, and the service is genuinely next-level. Every car we rode in was spotless, the drivers were always on time, and the whole system they run is unbelievably efficient. Tonight we even met the owner, and watching him hustle, manage the business from the front seat, and still drive us professionally just showed how much pride they take in their work. We've been traveling back and forth from our place about 15 minutes from downtown and Duval Street with zero issues. I don't know how they keep it all running so smoothly, but I'm not asking questions. It's truly 10 out of 10 service. If you're in Key West, I would honestly recommend them over Uber. Can't say enough good things.

I needed a taxi at the port of Key West, and Tim met me at the nearby Opal Key Hotel. I needed…read moreto go to an iPhone repair shop a few miles inland and Tim was a gracious escort, waiting for me, and even making a quick pit stop on the way back to the ship. Very pleasant and reliable, I'd be so glad to call them again!!

They arrived on time and texted me which I appreciated, but unfortunately not with the vehicle I…read morereserved. I specifically booked the large limo-style bus, and instead they showed up with a shuttle bus. The driver said the original vehicle was in the shop, but this was for my wedding day--no one reached out to inform me ahead of time. I chose this company specifically for that vehicle, so it was really disappointing. At least they are a dependable ride.

Shai was wonderful to work with. I chose his car service to provide 2 rides for a friend of mine:…read morethe first to pick her up from EYW and then a return trip to the airport a few days later. Although the airport pickup was a last minute reservation, Shai handled it without a hitch. My friend's comment: "Shai was exceptional. He provided every kindness at the pick up and drop off." Will definitely use this car service again, next time my friend or I are in Key West.