To reach a live person at Austrian Airlines , call at +1-877-513-0810. Representatives are…read moreavailable 24 hours a day, 7 days a week to assist with new bookings, existing flight changes, cancellations, and general customer service. I recently traveled with this airline, and overall, my experience was smooth, comfortable, and well organized from start to finish. I booked my ticket online a few days before the journey, and the booking process was simple and user-friendly. All important details such as flight timings, fare information, and baggage allowance were clearly mentioned on the website, which made the process hassle-free. The booking confirmation was received instantly, which gave me confidence that everything was properly arranged. Airport Check-in and Ground Staff Support: On the day of departure, I completed online check-in in advance, which saved valuable time at the airport. The baggage drop counter process was organized and quick. The ground staff were courteous, helpful, and professionally handled passenger queries related to baggage policy and boarding procedures. Even during peak travel hours, the airline ensured a smooth check-in and security clearance experience. On-Time Boarding and Cabin Comfort: The boarding process began on schedule with clear announcements. Passengers were boarded systematically, reducing crowding at the gate. Inside the aircraft, the cabin was clean, sanitized, and well-maintained. The economy class seats were comfortable with adequate legroom for a domestic flight. Overhead storage space was sufficient, and the seating layout felt organized. In-Flight Service and Hospitality: The cabin crew demonstrated excellent customer service throughout the flight. They were polite, attentive, and focused on passenger safety and comfort. Safety instructions were clearly communicated, and refreshments were served promptly. While the meal options were standard, the food quality was fresh and satisfactory for short-haul travel. The in-flight experience felt calm, comfortable, and professionally managed.

I needed assistance and decided to call this business at 18668673648. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

This is my first time owning a cat and i wanted to travel with it so i did all the necessary…read morerequirements that i was informed about (ex: vaccines) by the airlines. Everything went well and i even booked business class in order to make my cat comfortable only for the flight attendants to threaten me and tell me that the carriage for my bag was too stiff and it needed to be soft (i wasn't informed about this) the reason for this is so incase of a crash u would have space BUT as i said before i was in business the space was huge and the seats were empty so that doesn't make sense. They gave me two choices either the cat gets off the plane or he is sent with the cargo. At first i was hesitant but they said that they would place a seatbelt and regulate the temperature for the cat so i was reassured. The whole flight was pumpy so i was worried. When i gave them the cat they told me they would bring it to the aircraft the moment it lands but then they changed their claims and told me that i need to get it myself. I went there waited for hours only to find that they DIDNT put a seatbelt my cat was getting hit by the baggage and the carriage it was in even broke so when they opened the aircraft the cat ran away and no one bothered to follow it. The cat is only 7 moths old and is a typical home cat who can't survive in the wild. The lack of professionalism and the way they treated the cat makes me think they see it as simply just and animal but to me it is a precious family member. It hasn't been found yet and i don't know what to do. 14 has alr passed and it still haven't been found! This was on plane IST-TK 0109/02 from medinah to istanbul on 2/7/2022

Vienna International Airport is a compact facility with everything you could want or need within…read morereach. The process of arriving at the terminal was easy. The check in desk's, security very tight day to navigate. It is a major bonus if you have FassPass & a business airline ticket. I know I'm very lucky. However, the process here is seamless.

Easy to navigate. I transferred through Vienna to get to Croatia. I ordered a pretzel and used the…read morerestroom. The restroom was clean and easy to find. Overall, it was a convenient transfer.

I was very unhappy at the baggage check in when after I was told on the phone (no prove enough for…read morethe stuff working for at the airport) that my luggage will not be a problem and even showed email sent last week asking for written confirmation about my over sized luggage (never got any response) I was terrorized at the airport and had to repack my fragile and valuable items and pay 75 euro to check in second luggage due to the weight of luggage. I hope I will not be sitting next to obese person who didn't have to pay for extra weight carrying in his body.