I wanted to get autoloan, talked to representative Saheran, we discussed this autoloan for days of…read morewhat documents i need and such, and based on her information I gave a deposit for a car. Then after making mistakes already in the process, she later told me they cannot approve a car that has milage higher than some number. They did not let me know this information in time, now I am stuck in this situation. Another representative Zia also did not inform me about this. Saheran was also rude the whole time on call.

I had a fantastic experience with PFCU, my loan was passed very quickly and my credit card increase…read morewas also done efficiently. The loan officer that helped me through the entire process was Zia Ratnani. She was very pleasant to work with. ***** five stars for her and thank you for making this easy.

Customer service can't get any better than this. We were still struggling with the forced placed…read moreinsurance issue. This time my husband was with me with a proof of insurance and with our insurance agent on the phone. Again Wesley Taylor "stepped up to the plate" and helped us. We were at this branch probably over an hour but he kindly talked to their insurance division and to our agent, who also happened to be available for several phone calls. He still made sure that other customers were also taken care of, but Wesley didn't let us down, and we finally got the situation resolved, and our principal note balance went down $3,000-. What a relief! Thank you again for being so nice and professional.

no tellers are available. The robot machines inside are horribly slow doing transactions takes an…read moreunmanageable long time.

Sahar Zakery helped me with my accounts and she was very professional and patience. Will continue…read moreworking with her.

I am a small business owner and had been banking with Regions Bank for years and in recent years,…read morehad become less than impressed with their service. They had small bank type service when I first signed up years ago, but that had ceased as they grew into a banking giant, everything had become a huge ordeal and most large transactions required manager overrides and long holds on my checks. In the mean time, I had an escrow account I kept with Bank of the Ozarks for my real estate company. When the time came to start looking for a new bank, I checked with Ozarks because it made sense seeing as I already had 1 account with them and had no issues with it. I also checked several credit unions and other banks and in the end, Bank of the Ozarks fees were less than everyone else and it offered that small town feel that had vanished with Regions. I went in and met with James, who was extremely accommodating, very knowledgeable, and easy to work with. He helped me set up 6 accounts for various businesses and my personal acct. and went above and beyond the call of duty. Everything went very smoothly and was handled expeditiously. The tellers are also very helpful and friendly. I would not hesitate to recommend this branch to anyone...if you have a business, go see James. He will take good care of you!

This bank has repeatedly shown itself to be about profits over customer satisfaction or…read moreappreciation. i have been thoroughly disgusted with the lack of professionalism in management on down. Even when I tried to close the account because I was unsatisfied they put up road blocks to get that easily accomplished and they even refused to give me my own money back out of my own account! Bank here and you will be profoundly disappointed. I'm going to file a complaint with the CFPB due to their business practices and tactics.

Bank officer said that he couldn't notarize Petition for Discharge for probate because I had filled…read moreout information. He explained that he couldn't just notarize my signature. I would have to fill out the entire document in front of him. I don't understand. Are staff here that poorly trained? I am in the process of transferring to another bank. United Community Bank was very helpful!

This is one of the most recently opened Fidelity Banks in the Georgia, I believe. Nonetheless, it…read morewas my first time at a Fidelity Bank. Everyone was very friendly and we received a free gift for opening up an account. Their account types were pretty easy to understand and the personal banker was very personable and explained each account very thoroughly. They showed that they were willingly to work with you and what was best for you, and they were not pushy. I would recommend this bank.

It is great to give a 5-star​ rating because you are truly grateful for quality service -…read moreespecially in the banking industry​ when it sometimes feels like you are often caught​ up in the gears of regulation and endless nonsensical bureaucracy​ and cumbersome​ technology. Fidelity is still a bank that has their "stuff" to iron out in systemized support, but the people have more than​ compensated. From lining me up with good mortgage option professionals​, handling difficult international wires, getting my online portal functioning properly the team has done there part to perform. Not just once, but again and again with a great spirit. Even taking my frustrations with their growing pains as constructive criticism​ and trying to do something about it. All the team needs​ some shout outs but their manager Modesta gets the gold medal​. Very experienced in the industry, professional and persistent in follow-up, she combines old fashion​ personalized customer service and through follow through with a personal commitment​​ to stay with the job even if it means a long day for her after closing to tie up the loose ends. And of course,​ her team reflects her attitude. Keep doing what you do so well! It is nice to have a public forum like yelp to say thanks.

their online service may be the worse in the entire industry. Completely rediculous. Wait times are…read moreexcessively long and their phone tree or ai service is horrible.

I was in the corporate finance business for 35 years, I'm retired now but continue to advise people…read moreon financial subjects ranging from how to manage to retire decently to how to value their family business. Because of that I am picky about who manages my personal money. I have been with Schwab for close to 40 years and in that time I have continued to be impressed with their business model. Their people are not paid off of commission so you can be assured that they are not giving advice based on making a buck off of you. They give advice based on what is good for you. There are multiple levels of service. You can start with them just out of school, invest for close to nothing, get access to their great research, and or work with some of their standard investment advice tailored to your risk appetite, etc. You can open a Schwab One account with no minimum, no charge for online trading, etc. At some point, when your portfolio is sufficiently large, you can join their Private Client service where you get a dedicated Financial Consultant, access to a wide range of specialists, tailored solutions, and pricing advantages meaning very low prices for almost everything... Later if you build substantial wealth they have a Private Wealth Management service which offers expanded services... All of their plans are based on fees that are independent of trades, sales of products, etc. You can always depend on Schwabs people to look out for your best interests, unlike some other brokers who may have incentives to steer you to investments that make big commissions for the broker. On of the reasons that I was able to retire early was the excellent investment advice I was given by Schwab. My financial consultant talks with me periodically to discuss balancing my portfolio, managing my tax situation, assisting with any big spending needs that I foresee. He even assisted with a temporary loan against some of my assets so that I could build a new home prior to selling the one I was living in. This is simply world class service as far as I am concerned. My personal consultant as well as the consultant in Atlanta who works with me have both gotten to know me and my wife. They have visited my home in SC, they occasionally offer to take us out to talk at a high end restaurant. They know my personality and are able to deal with my financial needs as a result of that personal connection. The returns they earn me are very good for the evil of risk I am willing to take. I can say without a doubt that they have saved me substantial sums of money by watching mu portfolio and warning me when they found investments that might be headed South. I could not be more pleased with a broker. I advise all the folks who ask me for help to consider Schwab and I honestly hold them in the highest esteem. If you are interested call (678) 297-7749 and ask for Sarah Glover... You don't have to live near Atlanta to do this, I'm living on Lake Hartwell in SC. BTW all I get for recommending them is the personal satisfaction of seeing people do well financially. I hope everyone out there spend less than they make, invests consistently, pays off their debt, and grows wealthy over time. It's not as hard as you might think, it just takes some planning and discipline.

Matt is amazingly helpful. Staff is nice & cordial. Great branch!!! Overall I didn't like Chase as…read morea financial institution, but Matt's helpfulness for Wendy & I has won me over. I feel as if he did everything possible within his power to make us happy. I'm thoroughly pleased with Chase now, thanks to Matt!!

Teller forgot to give me my change back…read more I bought a gift card at this Chase location (3080 old Alabama Rd, Johns Creek, GA). The total transaction was $85. I handed $90 to the teller. She did not give me change. She did not give me the receipt for the gift card. I was the only customer at the bank at that time so it is not like she was busy with a long line of customers. I went back to teller and I asked for the receipt but forgot to ask for the change. She gave me the receipt. I took a couple of minutes to write the gift card at another desk at the bank. When I wrote the amount the gift card was for on the greeting card, I realized she forgot to give me my change. I went back and she handed me the change, which was sitting on top of her desk all this time. I should have counted the money when I left the teller window. But it is in a teller's job description to process transactions correctly. She should have given my receipt and change without me having to ask for it. I closed my account with Chase that day.

Great place to perform service. I needed a wheel alignment…read moreand they stuck to what I asked. I was not trued to be upsold and they gave me an overall report of the truck. The cost was reasonable and their service was very efficient. You can drop it off, leave the keys inside the overnight drop box and they will let you know when it is done. I can say that Clayton was great and honest.

I am a Long time AAA member. I pulled in to put air in my tire via the manual machine. Someone…read morecame over to tell me to pull into the bay and they checked all four tires. Thank you for your kindness. It made my day.