I have waited for a few months to write this review. A regular home-cleaning service (I use them…read more2x a month) needs time to learn my home, my oddities and what is expected. Maids ala Mode are exceptional and just get better with each visit. The billing is all pre-set to a credit card which is very modern and easy. You are sent email reminders (maybe too many) and a copy of the invoice electronically. It is very handy and all of the staff radiate pleasantness and courtesy. My ladies are my "regulars", which is great since I am often home when they are here. They work well together and just bring a lot of positive energy through the door when they arrive. I forgot about the actual work! My standards are pretty high and I live in a large home with all sorts of nooks and crannies. It is always spotless, shining and smells probably a bit like Heaven when they leave. They clean things that frankly I overlook or just disregard, and my bathrooms are almost too clean to use. The kitchen is the same. I cook all of the time and the chances of my sink ever looking that clean on my watch is zero. Part of my household is a very ragged 22 y.o. cat. They clean up all of his fur and even work around him when he can't get up. How sweet is that? Except for too much e-mail (maybe 5 per visit) Maids ala Mode is a home run for me.

Horrible!! So disappointed in this company. I was with them years ago but left because they had to…read morekeep changing cleaners on me never giving me the chance to form a relationship with anyone and the young ladies were all very nice. So I decided to return to give them another chance after my old housekeeper moved away and I tried other cleaning services but never got the cleaning I was use to. It ended up just to have them keep changing cleaner again but I was giving them a chance even after all the horrible stories I heard from the cleaners about the company. One young lady came to my house in tears because how she was being treated so I sat and listened but still gave company a chance. Then I get an email yesterday asking if I can change from my normal day and I responded saying I would try to accommodate and I went and moved things around after I got home ready to let them know I could make it work to find I received an email saying they are discontinuing service to me because they can not give what I needed. I have been trying to accommodate this company for months and I even got 4 neighbors wanting to hire them then I received a very unprofessional email no explanation or anything. I had already planned on leaving in a month my old housekeeper is moving back to Pascagoula so I was atleast going to stay with them and give them a two weeks notice I was leaving but I don't get that in return. Horrible and needless to say I have shared my email communication with my neighbors and they have decided to just hire my old housekeeper. So disappointed that I gave this company another chance. The young ladies cleaned well had a few issues but always gave them a good tip it's not the young ladies fault about the office issues. Also I found out the office tax their tips so I tipped them directly because I was never told I couldn't. Update after I requested an explanation I was given an explanation why they just stopped my service. It was much better than the first email that I received. All of the cleaners who have cleaned my house know I'm preparing for a very large party in a few weeks and to be told that the cleaning service cannot handle my cleaning at the last minute after I've already been scheduled for a cleaning is just very unfortunate but I do revise my statement. I WAS LATER given an explanation by the owner. The first person that contacted me was very blunt and did not give me a reason at all, so I requested an explanation and was given one. I would've respected them more if the person that contacted me after I requested an explanation was the first one to contact me because at least she explained why even though I still find it last minute because my cleaning was to be less than a week from now, I can understand if you don't have the staff to accommodate my cleaning schedule anymore. I would have rather that email being completely open about the sudden change than the one I received at first. I hope the company can get things together because I was all for supporting woman, and as a woman I just think after everything I should have just been given a little more notice. Wishing the company nothing but the best.