Caveat Emptor - Buyer(And Boater) Beware!…read more When my boat was recently launched from Norton's Marina I was slapped with an exorbitant fee of $300 to move it into a slip prior to my departure. This fee was never communicated to me until I had left the facility and was within 5 minutes of home. The scheduler and management had ample opportunity to advise me of the cost at the launch when we spoke just an hour earlier. Was this withholding of valuable information accidental or calculated? I don't know. What I do know is that all information must be available to make a rational and informed decision. Had I been apprised of a $300 fee to move the boat at launch you had best believe the boat would have been moved from the slings directly into the slip, avoiding a completely unnecessary $300 fee. I e-mailed and phoned management to request a person to person meeting to discuss my concerns but my attempts to reach out were never returned. My message to boaters travelling and staying in Deltaville is that you might want to look into other marina options in Deltaville.

I have bought from many different automotive and boat dealers in mt 62 years. I will have to say…read morethat Norton's Yachts has to be at the very top. From day one, Anton never let me down. I asked a lot of questions.....lots of questions! He answered them right away, whether it was on the phone, text or email. And Kendall, Ole and the rest of the team are just as good. Even after the sale, they are still there for you! If you are looking for a great place to buy, look no further than Norton's Yacht Sales!!! Owner of a new Jeanneau 895 Series 2!!!

Phenomenal team of professionals! Super customer service friendly! Qualified and experienced staff!…read morePrices are reasonable and competitive with other marine services in our region! Five Star services Highly recommended and my local go to for all things for marine services!!!

I started trying to buy a boat that they had in stock the first part of July. I told the salesman…read morethat I wanted it by the time I went on vacation on the 14th of august, well they got me the boat by then but they hadn't gotten it registered so now I'm on vacation and here it is the 23rd of august and still nothing has been done. The sales team has no idea what they are doing, they were acting like this was the first time they ever sold a boat and made my experience terrible. And if you buy out of state you don't even get a temp tag for the trailer, the lady there said they "don't have the license to do that". I will never buy anything else from here again.

Sword Marine is a class act. Brought them a trailer that had not moved in a decade for…read morediagnosing/repair, discussed the must-dos and the nice-to-haves, and found the right level of repair that fit my needs and my budget. Great communication throughout. Nice folks - I'll use them again.

From the owner: Swords Marine was started by Bob is 2011 as a strictly mobile service. As business grew the need…read morefor a shop was quickly discovered. Bob quickly acquired a small shop space in historic Gloucester Courthouse and his son Bobby began working for him on his days off from his full time job until he started full time with the company in early 2013. In early 2013 Swords Marine saw the need to expand again and moved to its current location in the Cobbs Creek area of Mathews, VA. The new location includes a 1,200 sq/ft show and parts room and a 2,400 sq.ft 3 bay shop. At the same time Dale was brought on as a third mechanic and Janet began running the front office. Even with the growth in shop size and employees we still hold to our roots and retain the ability to service at our customers location.Some of the services we offer:Tune-UpsOil ChangesScheduled MaintenanceComputer DiagnosticsFuel System Check Ups and CleaningGear Case/Lower Unit ServiceWater Pump ReplacementWinterizingElectronics Ins

NEVER, EVER take your boat to these idiots!! Please heed my…read morewarning because you may pay dearly (money, time, aggravation) otherwise. There are plenty of competent boat shops out there, but this is not one of them. They have had our boat since May..... And they still have the boat (now September) - that's the entire 2025 summer waiting for them to fix a simple small oil leak. The boat was running when it went in, but apparently no longer runs. We did pay quite a large sum of money to briefly discover (in July) that the boat wouldn't run at all, even after they "water tested" it before we picked it up. So, back to the shop the boat went, and still remains today. We have never received a call to discuss diagnosis of the problem or plans for repair. The last conversation was today when i CALLED THEM and was told the engine is basically shot. So from a functioning boat to a blown engine under their watch. How happy would you be? How satisfied with their knowledge and customer service with would you be? Just some things to consider before you consider using them. And consider these things very carefully before you entrust your boats, etc to these incompetent people. I have a strong feeling we will be seeing them in small claims court very soon.

I recently bought a used boat from Rappa Boats. I lived 2.5 hours away and needed to make sure…read morethat the boat met my requirements prior to driving down there. While most boat salesmen would have given me a few details and told me to come see for myself, the owner, Chris, went over the boat with a fine tooth comb telling me every minor scratch or issue. We even negotiated the sales price prior to my drive down there. Everything was exactly as he described it. The boat and motor (which they had tuned up prior to selling) run great. I as so impressed with their customer service, honesty, and Chris' knowledge of boats and motors that I took it back for installation of some electronics. Couldn't recommend these people higher. Well worth the drive.

Friendly and knowledgeable! And took the time to answer all my questions. I recommend them if…read moreyou're looking for a boat! CR

These guys are a joke; they have no clue what they are doing…read more I had a part that needed to be returned to Yamaha to re-program it. I was told by Yamaha to send in the part thru a dealer, and they would re-program it for free. I went thru Norfolk Marine (Big Mistake). I dropped the part off on Wednesday and explained to the service manager what had happened and exactly what Yamaha told me. I also provided him the information Yamaha requested to be sent in with the part. He said he would have his tech look at it, I asked him why and that it just needed to be forwarded to Yamaha, he said just to verify the part. A few hours later I received a call from him saying a Yamaha tech would be out to program and install the part. I said that Yamaha was very specific stating the part could only be programmed at Yamaha. I asked him if he spoke to Yamaha and he said yes (this was a bold face lie) and they told him it could be programmed in the field. He told me the tech would meet me at 8:00AM that Friday. I took off of work Friday morning and the tech did not show, I tried to call the service department's manager at 9:00AM, and he was not in, the receptionist said she would let him know when he came in, he returned my call about 15 minutes later and said the tech was wrapping up and would be out shortly, he showed up around 10:00AM and told me no one had scheduled him to come out to my boat. He spent about an hour or so and could not get the part to work, he then called his office and tried a couple of other things, still did not work, he then called Yamaha, and they said the part would have to be sent to them in order to get it re-programmed (waste of 4-days). They then sent it to Yamaha, and it went through some problems there. Yamaha finally got it programmed and overnighted it back to Norfolk Marine (Thursday). I called Norfolk Marine the next day (Friday) and they said it did not come in and they would be looking for it. I called the following Monday, and they said it still had not shown, I then called Yamaha, and they told me it was signed for and gave me the tracking number. I entered the number, and it said it had been delivered the prior Friday. I called Norfolk Marine, and they went on an Easter egg hunt, come to find out it was delivered to the parts department and they refused it and told UPS it was supposed to go to Yamaha. It has been over 5-weeks, and I have not been able to use my boat, the part is now missing, and Norfolk Marine has no clue where it is.

Garrett's Marina is top notch; if you want to be treated like you are part of a family than come to…read moreGarrett's for your boating needs. Here's some background on our experience. My wife and I bought a boat from Louis and Sonia in spring 2019 and we are very thankful that we did. When we decided that we wanted to buy a boat, one of our requirements was to buy a boat from someone that we could trust and someone that would continue to be there for us after we bought a boat. Obviously buying the right type of boat was the most important, but since we are first time boaters this was important to us. One day my family decided that we check out key west boats at Garrett's. Up until this point we had been looking at every dealership in the area and wanted a center console boat, narrowed it down to a few models. We spent a entire day at the marina looking at boats, did a sea trial, and ended up buying a key west center console. During the entire sales process, Louis was a straight shooter. He went over everything about our boat, what we need and don't need and what not to waste our money on. The boat buying process was simple and Louis and Sonia took care of us during the entire process. The day we picked up our boat we did a sea trial and Louis went over everything about the boat. I felt comfortable and later that day we drove our boat out of the marina and continue to love our key west! I still call and email Louis all the time with questions and he promptly returns my phone calls, even after hours!!!! Highly recommend that you come to Garrett's for the following: buying boats, boat service needs, and boat storage. If you want to be treated like family than come to Garrett's.

From the owner: Garrett's Marina is the cleanest, full-service marina on the Rappahannock river. Located between…read moreTappahannock and Urbanna, we offer boat sales, service, and storage. Our newly renovated facility offers inside, outside, and on-trailer storage with call-ahead launching service (three forklifts). For the traveling boater, we offer a boat ramp, transient slips with shore power, showers, bait, and ice. Boat detailing is also available. We are authorized dealers for Key West, Parker, Yamaha, Venture, and Load Rite. Come see us. We make boating easy!

great experience,buying and selling,most helpful people I've ever encountered,look forward to doing…read moreplenty more in the future

I just purchased a boat at HM Boats and had a GREAT experience! I actually live in Rhode Island and…read morewas planning on buying something locally until I stopped by HM Boats while on a business trip.They had a good selection of boats and were very low key during the sales process. In the end, I bought in Norfolk and shipped the boat to New England. HMB walked me through the whole process, followed up with with many phone calls. Communication and service was outstanding and I would definitely buy another boat from them.......Can't say enough about the experience Tim - East Greenwich, RI

The new owner of The Ships Tailor has done an amazing job to bring this business back from the…read moredisaster that the last "new owner " created to what it once was for the previous 25 years. Please don't let the experience with the last "new owner"keep you away.

I recently used The Ship's Tailor for some repairs and some new canvas items for my sailboat. Their…read moreservice was great! I can't believe how quickly they got an estimate back and the work completed! I am use to waiting around for months to get anything done in this area. Great service, great work and even followed up with a Thank You card!