Dr. Pacheco-Clark is caring, funny, supremely competent, and an all round gem of a doctor. I have…read morebeen seeing her for over 7 years and have never had anything but superb care from her. She listens to her patients and is virtually always available by email.

I saw Dr Pacheco only once. I am elderly and dependent on pain meds to live a life very life…read morelimited to being able to stand and walk for only minutes at a time. She shamed me for taking these meds responsibly, as they were prescribed. Again, I get enough relief with these meds to get up, not enough to get out and do anything like shop. She sent the prescription she knew I needed that day to an online pharmacy. Then went home for the weekend leaving absolutely no way for me to get the medicine I needed for 3 days. She may have been a great doctor for me when I was a 34 yr old runner and vegan. But I don't feel she has the compassion to offer care to patients with issues of aging and pain.

I saw Dr. Huang recently and liked my experience very much. She was very professional as was her…read moremedical assistant. Both were caring and nice, answering all my questions and making recommendations. I highly recommend Dr. Huang. However, through no fault of her own or office staff the wait time for a first appointment is a minimum of 6 months.

This place is ridiculous. I have had a very disruptive sound in my left ear for nearly two weeks…read moreand my doctor provided an URGENT REFERRAL to this place. They refused to make an appointment until I got a hearing test. Even though I had an appointment the following week to get a hearing test, that was not good enough. They said call them after I got the test. I got the test and there was no problem with my hearing. I was told my hearing was better than half the 4 year olds they see and they would submit the paperwork immediately to the doctor. I called the doctor's office as soon as I got home from the hearing center, spoke to someone who said they didn't get anything from the hearing center. I expressed again the urgency as I have had problems sleeping and working due to this noise in my left ear. I didn't hear back. I verified with the hearing center that the records were sent to my doctor. Called again, spoke to someone named Mayana who wouldn't let me finish, cut me off, put me on hold and left me there for 15 minutes. I hung up and called back, was on hold again for another 15 minutes, got Mayana again. I asked to speak to an office manager, Mayan became very rude and hung up on me. I did hear from the office manager who was just as awful and basically accused me of lying about getting the hearing test, refused to schedule the appointment. Claimed "I can't just take your word for it" because the hearing center had yet to fax the results of my test. Nevermind that she spoke to the hearing center who informed them that I took the test. My best friend even called from New Jersey because she couldn't believe they were refusing to schedule an appointment when I was having such severe and disruptive health issues. They refused to let her schedule the appointment on my behalf. Later that day, I received a letter from Dr. Huang in Sutter's MY HEALTH accusing me of using foul language and threatening to not see me. I never used foul language. This is a flat out lie. I never used one word of profanity. There is seriously something wrong with the people who work here where they would concoct a fake story like this. I plan on filing a grievance with Sutter. Unacceptable. I decided to consult my insurance and find another ENT. Made an appointment and was told to send the results of my test before my appointment. No insults or rudeness. Easy peasy. Maybe Dr. Huang is good at what she does but the administration is rude and unsympathetic and I would never go to a place where this type of behavior is condoned.

After my whole life being with a certain medical group, I took the leap and changed systems. Dr…read more Wiles was my first experience on this new journey and she is the best I have ever had; she has a relatable style, validates concerns while offering a solid action plan. How refreshing! My health issues are never easy and require a lot of work, but she makes me feel at ease. So glad I found her.

Dr. Brittany Wiles is a stellar clinician at Sutter Health in the family medicine department. She…read moreis compassionate, knowledgeable, kind and a great listener. I feel so well cared for as her patient. Her support and guidance have helped me to make significant improvements in my health. I highly recommend Dr. Wiles.

Dr Rushton Miller has been my primary physician for the past 8 years. She always answers my…read morequestions and is willing to give referrals as needed. She responds quickly to questions and always gets lab comments out quickly. I have followed her to three locations with Sutter. All physicians in Santa Rosa are over worked and very busy. I know it takes awhile to get an appointment so I book early. She also does video visits and those have been great for medication renewals. I appreciate Dr Rushton Millers hard work and dedication to my care.

Jill has been my primary for three years now and I'm very happy with her. She's always…read moreknowledgeable about my current needs and is very informed on holistic methods. I use MyHealthOnline and can often get advice and answers from her within a day without needing an appointment. There is also an option for Video appointments, which are usually faster and easier to get. Referrals and refills have never been a problem. Highly recommend.