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    Dena's Boutique Walnut Grove

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    11 years ago

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    Bella and Wren

    Bella and Wren

    3.7(6 reviews)
    6.1 km

    I'm not sure how to review this store and still be fair to the store and the customer. I don't want…read moreto bad mouth the friendly staff or the very beautiful clothing but what I can comment on is the fact that if you are selling clothing at the very high price point that you do ... DO NOT add a .50 cents for a paper bag . That's is actually such a serious ridiculous decision to do that I will be staying clear of supporting this local store . This is when common sense needs to kick in and the owners need to use it .

    Absolutely HORRIBLE customer service…read more Purchased a coat 3 weeks ago (to the day), had lost the receipt but gave them my information when purchased so figured it wouldn't be an issue. When I visited the store today to make the return, I was told I was WELL over the return date (which was 14 days) and that they could not find me in the system. So the item I had the tags on, and was clearly from the store, I could not only not return, but they would also not offer me some type of store credit. I find it funny that although between my mother and myself, we've purchased multiple items, that we wouldn't be in the system at all. Not whatsoever. I was treated like I was trying to steal from them, and a child. They looked down on me and hid behind their "policies". Having worked in retail for 5+ years (both small business and corporate) I understand policies are put into place for a reason, but do not agree with the way I was treated and it is extremely clear they do not care about their customers. They've not only lost me as a customer but my sisters, mother, and others I will share this story with in the future. Bye forever Bella + Wren. I won't miss you.

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    Dena's Boutique Walnut Grove - accessories - Updated June 2026

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