In May 2018, we ordered a roof blind to match an existing blind colour in the same room. When it was fitted it was completely the wrong colour (silver instead of dark grey). Oliver came to see the blind and admitted it was far too light and informed us the colour that matched the existing had been discontinued. Oliver had gone ahead and chose 'a close match' without informing us or giving us the option to choose which other colour we (the customer) would like! After we complained, 3 weeks later Tracy contacted us to say they would not replace the blind but said we could pay for another one!!! We have never received such disgusting service and as a fellow local business owner who would never dream of treating our customers like this, we are truly shocked how they are still in business! read more