I just concluded a call at 11:55am 7/24/24. It is very disheartening when we are trying to help a patient, and the office we are referring them to does not seem to care. I did not catch the name, but I had to call 3 times to finally get somewhat of a better idea why my patient was not being called to be taken care of. On the third call, the receptionist hung up on me before I was able to get a clear understanding of what was needed. We will be sending our patient elsewhere, due to the lack of interest to care for a potential patient; whom we really care for and are trying to find solutions for. read more

Dr. Romero is an orthopedic surgeon who performs procedures at Sutter Delta Medical Center and Alta Bates Medical Center. She also sees patients twice a week for non-operative care for elbow, shoulder, hip, knee, and ankle issues at BASS Medical Group Shadelands Walnut Creek. Her sub-specialty is sports medicine and sports related injuries. I was impressed at how extremely thorough Dr. Romero is during her examinations, making sure to completely evaluate patient injuries. It is especially impressive that she queries patient history, asking questions that other MDs have never previously asked. Not only does Dr. Romero ask questions, but she also listens attentively and responsively as patients respond. How refreshing that an esteemed MD emphasizes patient-centered care and values and respects patients in order to focus on understanding their individual needs. In the end, I appreciated that Dr. Romero referred me to an equally amazing colleague, who specialized in my particular issue. I was able to re-visit Dr. Romero's office for a follow up as well. Front desk staff are professional, both in-person and on the phone, and extremely efficient at checking in patients while balancing office duties. The office is at Entrance D, which is located toward the middle of the medical building, right next to the Urgent Care Suite E entrance. Park in front of the building for a shorter walk, although there is plenty of parking throughout the large parking lot. read more

I found Dr Romero after a frustrating number of visits with other providers who never spent more than 10 minutes with me and never physically examined me in order to diagnose my low back pain issues. My appointment with Dr Romero was the exact opposite. She took the time to ask me questions about the history of the back pain, then did a full exam, reviewed all my scans and proceeded to give me her expert opinion and guidance. She spent over an hour with me and I left wishing I would have come to her in the first place. She's truly amazing, kind and experienced. If you have any pain issues - this is the doctor you should go see. read more

Dr. Romero is the epitome of what a health care provider should be. Approachable, articulate, incisive, caring, and most of all empathic and responsive. She explains everything in deliberate and easily understood terms. She adjusts her delivery based on her audience and slows down or speeds up based on patient feedback. I am used to "old fashioned" neighborhoodsie doctoring and she fits the bill! I take great pride in my responsibilities regarding my health and she is an integral part of my health care team! read more

Today, is my first time to see Dr. Romero for my shoulder pains. She is very kind, compassionate, helpful professional, and she listens to me telling her about my months of suffering with my shoulder. She also takes her time explaining to me what needs to be done. She gave me a cortisone shot on my shoulder and she was very gentle. The cortisone shot wasn't that bad like she promised. I feel truly blessed to have her as my orthopedic doctor. She's the best!! I highly recommend Dr. Romero to anyone. GOD BLESS HER! read more

Dr. Romero is amazing I was suffering with torn meniscus and arthritis for months I was in so much pain. I saw another orthopedic surgeon and he spent all of 5 minutes with me gave me an injection that didn't work. I tried to get back in and they never answered the phone. Then I was able to see Dr. Romero and she is amazing I was so sad and hurting so bad I didnt sleep for months. She sat with me and explained everything to me. She gave me an injection and I was able to sleep first time in months and I was able to enjoy my Christmas. Most if all I know she cared about me. I felt good knowing that. Dr Romero thank you for caring read more

I saw Dr. Romero earlier this year regarding an ankle injury. She was great -- thorough, knowledgeable, patient, good bedside manner. She addressed all of my questions in detail and put some of my fears to rest. Fortunately my injury was not very severe and I was able to heal with just PT but she also outlined a go forward plan should the injury not have healed. It was surprisingly difficult to find a good orthopedist who took ankles seriously -- I really appreciated the excellent care. read more

I don't wit a bone injury to anyone. But if you need a friendly and highly professional surgeon, then Dr. Denise Romero is the one. My experience after a double open fracture in the ankle that was tested by Dr. Romero makes me feel blessed for having her as my surgeon. The job she did in the OR is outstanding, I can feetit now after less than 8 weeks from my injury date. The time she spends with me in each visit makes me feel being treated by a close very close friend not a doctor that she saw me in the ER on the way to the Operation room. Dr. Denise Romero is a great person. Thank you for each and every moment you have spent with me. Thank you for everything. I own you. Thank you read more

Dr. Romero is simply awesome!! After seeing a number of specialist which did not spend more than 10 minutes with me at a time and made me feel as though billings were more important than my health. Two of them never even examined my injury they only looked at the XRAY and MRI and recommended a brace for a month and then to schedule another appointment. I had already tried a brace with no results. Dr. Romero was sympathetic, caring, patient and extremely thorough. She spent over an hour and a half explaining the XRAY and MRI's and then offered 3 short term courses of action and mid and long term courses of corrective action. I am suffering from a torn meniscus and arthritis which has been going on for months thanks to doctors who feel pressured by the system to turn patients every 15 minutes or less. She drained fluid (a lot) from my knee and gave me a steroid injection. First time I was able to sleep in months!! I will most likely need to do this again which is buying me time before needing a full knee replacement. You could not ask for a better doctor, she clearly puts your health as a priority and has excellent bedside manners as doctors once did before it became big business. If Dr. Romero says that you need a service that she does not provide such as a knee replacement rest assured that she will refer you to another doctor as caring as she is. Her front office staff is just as caring as she is, just a great group all the way around! read more

I wish all doctors were like Denise. She gave me her full attention and listened to my entire story. She let me ask many questions and even went so far as getting me a pen and paper to take notes. She explained all the bones in my x-ray and how they function together, then explained what could be going on, then gave me her list of recommendations. She was so kind and really made me feel heard. I cannot recommend her enough. read more

I just finished a visit with Dr. Romero and the previous reviews are spot on. She is the consummate professional. She is thorough, attentive and listens carefully to your needs/problems. She takes her time explaining both diagnosis and prognosis in detail. She also hits all peripheral areas that involve the concerned area. I had a really great Orthopedic Dr who retired and was referred from someone at Sutter Delta Hospital. I'm am so thankful because she stands out immediately as a doctor you want on you side. Thanks for all your help and expertise Dr. Romero.... read more

I am so thankful that I had you as my surgeon Dr. Romero! I broke my leg playing roller derby last month & I am extremely grateful that she was my surgeon. It was the 1st time I've ever broken a bone, my 1st time in the hospital, and my 1st time having surgery. She made me feel safe & very well taken care of. I'm healing way ahead of schedule, and I definitely attribute a lot of that to Dr. Romero's amazing work. I show off my post-surgery x-rays as much as I can, and everyone says she did a beautiful job putting me back together. I've heard horror stories from people about their experiences with the same injury I had (broken tib & fib, mid-shaft), and when I do I feel so blessed that I was under Denise Romero's care. THANK YOU!!!! read more

I have recently seen Dr. Romero for back pain twice. She was very articulate and explained what we could do to zero in on my pain issues. She recommended an MRI of my lower back and then went over my previous xray and the results of the MRI she ordered. She took the time to explain everything in detail and really listened to what I had to say. Overall, it was a wonderful experience and I am so thankful that I found her. Fortunately, it doesn't appear that I will need surgery but if I did, Dr. Romero would be the one I trust to do it. Thank you Dr. Romero for your wonderful care. read more

Dr. Romero was just a lovely person, as well as being a really thoughtful, considered MD. She was very attentive. Thorough. Her exam was gentle, knowing that I hurt. Her explanations were clear, and again thorough as we looked at the films. I need a knee replacement, and she does not do them, but I left with a sense of a plan, and also a sense that I would be happy to return to Dr. Romero if I ever need her. She puts you at ease, and you can know she's got you! Thank you, Dr. Romero. read more

Dr. Romero is terrific!! I have been seeing her for a number of months, first with a knee injury, and then for ACL and meniscus surgery after some initial rehab. She is an excellent surgeon -- I am very happy with how she did it, her explanations from day one, the choices she gave me, and her responsiveness to questions and calls. She is compassionate and so knowledgeable. She really has helped post-surgery as well with tips on meds, exercises, and encouragement. I went for a second opinion when deciding on whether to have ACL surgery, with her blessing and suggestions on possible doctors. It more firmly cemented in my mind that I wanted Dr. Romero to be the one operating on me. She is skilled, up to date on new techniques, and really listens and explains. She is very experienced from her fellowship days and has performed a lot of surgeries since then. read more

Dr. Romero is an excellent Orthopedist. And she is a terrific physician and helps you gain knowledge of your injury, medical options, and education on how and why the injury occurred. I was very pleasantly surprised how nice and helpful she was. She treated me immediately and referred me for physical therapy. I recommend her very highly. She is aware of all the latest medical procedures and treatment options, makes you fully aware of everything she is doing and why. She's a breath of fresh air! read more

I am sad to say that I never made it in to meet Dr Romero, since I was unhappy with how I was treated by 1st the answering service (abrupt, interrupted my explanation of why I was calling and talked over me to do so), then 2nd the office staff. I'm not engaged with this practice, but was hoping to have better results than using John Muir associates....sorry Dr Romero, you may be terrific, but your staff and those in your operation have discouraged me from setting an appointment. Best of luck to you! read more

Exceptional caregiver. Saw her for chronic knee pain and was astonished at the thoroughness of her exam. I never felt rushed, and she took the time to really examine the function of my knee, not just the films. Dr. Romero landed on a different diagnosis than two previous orthos (one from Cal and one from UCSF). In the end, I believe hers was the most accurate. read more

I met with Dr. Romero this morning. Turns out I have an uncommon injury requiring surgery. Dr. Romero might be the nicest Dr. I've met. She explained the surgery and recovery process very clearly. She said that it is an easy repair, but that the injury is so rare that she hasn't seen it since her residency. She offered to do the surgery or refer me to a foot & ankle specialist. Very pleasant visit with a very knowledgeable surgeon. Do not hesitate to give her office a call and book an appointment. read more

Everything you want a doctor to be. Terrific explainer. She took the time to get the history right. Got the diagnosis right. Got the surgery right. All the while in close communication so she knew precisely what my wishes were based on what she might find when she went in. Fixed my over-used shoulder arthroscopically, Mumford procedure and cleaned up a subacromial impingement. Incredibly painless and quick recovery. Full return to sports (that took a bit longer), feels perfect two years after. While I'm conflicted reviewing a surgeon on yelp, I wanted to say thank you somehow. So, Thank You Denise! read more

I saw Dr. Ramero for the osteoarthritis in both my knees. I absolutely loved her. She pulled up a chair, looked me in the eyes and listened. She gave me as much time as I needed and gave sincere, thoughtful answers. The only down side is that she doesn't do knee replacement surgery which is what I need. She did give me cortisone shots in both knees which were surprisingly painless. I've never been a big fan of doctors for a number of reasons. Too bad there aren't more like her. read more

Dr. Romero treated my daughter for her back pain. My daughter is 15, a Junior Varsity softball player and a cheerleader...among others. Her attention to detail and the care with which she attended to my daughter was exceptional. She ordered physical therapy for a few weeks, followed up with a checkup, and gave her a clean bill of health. Moreover, the team at Sutter-East Bay was amazing! The physician's attention to detail is mirrored by the staff as a matter of course. Truly impressive! As a result, I am in the process all our health care needs for my family to Sutter - East Bay. read more

I've seen Dr. Romero once, she was professional, polite, and extremely informative, a great experience for something like this. She took the time to make sure all my questions were answered and that I had a good idea of what to expect now and down the road. read more