RED FLAG FOR TESLA OWNERS…read more I selected this body shop because they claimed to be a Tesla-approved facility. I explained from the start that I was not at fault in the accident and that insurance would be covering the repair. They told me to let insurance handle it, so I did. They never gave me any estimate, invoice, or notification of any out-of-pocket costs. They went ahead with repairs without my approval for anything not covered by insurance. After nearly 45 days of delays--saying the insurance company "wasn't responding"--I was suddenly told that I now have to pay whatever the insurance won't cover or they won't release my car. This was the first time I heard about any personal charges. Very poor communication and zero transparency. Tesla owners, consider this a major red flag.

Keep your car far away from these people. They will act one way before you drop off your car & then…read morewhen they have it will just string you along with their ridiculous repair process. They have you sign paperwork before they give you an estimate for work, say they will have to take apart your car as well, before even giving a rough cost. They will tell you there's hidden damage when there clearly isn't. Once the paperwork is signed and your car taken apart good luck getting out the situation. I suggest getting second third opinions before taking your car here even if you just walk in somewhere else with photos. They don't do body repair only replace every single part even if it can be repaired with complete disregard for cost and environmental effects. They claim it's to return to factory specs however I've seen other shops repair to perfection while maintaining cost efficiency. They will submit a ridiculous amount of work to your insurance company & when the insurance company refuses to pay such ridiculous amounts, they will hold your car for months (not even joking) to get the payment from your insurance. They will tell you to pay thousands of dollars if you want your car back and then tell you to ask your insurance for money back, which you most likely will not get. They will tell you your insurance company is taking too long to come see your car, and place blame on appraisers however I've seen other body shops complete many major repairs in just 1-3 weeks, return your vehicle and receive payment shortly after repairs. They have problems with payments because instead of repairing and billing according to industry standards they will go out of their way to bill your insurance a ridiculous amount before work is even complete, feeling they are superior to every other shop. This is not normal. This includes charging abnormal labor rates for the industry, lots of shops will repair according to the maximum labor rates approved by insurance companies. They will not be upfront about repair time, they will tell you 3 weeks and take 3 months. A normal shop might tell you a couple days and then end up taking a few extra days which is common as there may be unforeseen circumstances. They will not check the status on parts before bringing your car in. Your car will sit there waiting for parts with no one working on it. Don't trust a word from reception as they are completely out of the loop and lack knowledge of repair processes and parts status. They will send you updates that are far from accurate giving false hope of timeline. When you text them you can tell different people are answering as some put no effort into their replies and often misspell simple words. They will not even give you an estimate to respray a brand new part as per your request. They will advise the part will need to be installed and other panels blended and then refuse the work rather than just advising their opinion and following customer directions. They advise you to send photos of a brand new bumper for a spray and install quote??????? Clearly avoiding any work that they cannot exacerbate pricing. This is not a customer focused body shop, they will scam you right in front of your eyes. You will end up with thousands of dollars in rental if you have an at fault claim. Once all is said and done, your car will continue to go back for minor repairs and rental will be out of pocket. Their office staff is rude and seriously lack customer service and morals. They don't even care to spell your name or company name correctly on formal paperwork. When you raise any concerns or call more than once or twice you will get yelled at and disrespected. They talk negatively about customers in front of other customers. They talk negatively about each other as well. Beware of positive reviews as they will pick and choose who's repairs to expedite depending on your vehicle, insurance company, or relationship to staff. Doesn't matter who referred you, insurance, a dealership; if you own your car you can fix it wherever you choose, please look elsewhere.

I had dealt with Serge prior to this, and have always been impressed with his service. Once again,…read morethe service provided was excellent. Professionalism and quality are definitely top notch. My RAV4 was returned in perfect condition and completely detailed as well. I would never hesitate to recommend this auto body shop. Thank you Serge and all members of your staff.

Fantastic service experience at this place. Dealt with me and my insurance company very…read moreprofessionally, did a great job fixing my BMW and when I picked it up it had a full exterior detail - even polished my rims!

Best body shop ever returned my car Like brand new. Thank you Mr Robert Wagner. He was so…read moreprofessional and started the ball rolling right after taking pictures of the damage.

2018 Mazda Gt hatchback some shit head hit in parking lot after 3 days old,look as new. Then 2020…read morecar was stolen,got back after 28 days I love this car.Great job they did,still looking new.

We had a hit in run in a downtown Toronto garage. Of course we went to the collision reporting…read morecentre and were given the names of a few places our insurance company would work with. The estimate process was easy to schedule. Took 5 minutes. Had to wait 3-4 days to hear back that parts had to be ordered and they call when they were ready. A call came about 1 week later. They had a rental car ready for us and they took the car for the body work. It took a little longer than I would have expected (~ 2 weeks). Don't matter as we had the rental. Well, the car was fixed perfectly. You would never know there was an accident. The insurance paid and we had no issues. I would certainly return to Concord Collision. They were extremely easy to deal with.

Hi, I am very happy to write this review for what a helpful, and rewarding experience I have had…read morewith the entire crew. I had an accident and was referred to Collision by my Insurance. As you know when you are taking your vehicle to get it fix you are nervous and hoping the shop will do a good job and you can trust them. My experience started when I met Cindy at the reception. She was courteous and very helpful and offered me a coffee and I waited for the gentleman to inspect my vehicle. This person was Nigel , a very kind and helpful person. Imagine you are trusting someone to fix your vehicle and take good care of it. From my initial step into the office it was a gratifying experience. I then met Ramsey, a very caring and extremely helpful person. Ramsey is the head of the operation. If you have met him you will know what I am referring to. Ramsey has your interest at heart, and only want to get the job done correctly and you make sure you are satisfied which is exactly my experience. My experience continued when I met Christina, a lovely and helpful individual, Christina made me feel like a family, she went out of her way to ensure that I was satisfied with the job. She came out with me to the vehicle holding my hands to the car for it was a snowy day full of ice and snow and I was very nervous going to my vehicle. The job was superb. I am very satisfied with the workmanship and the way in which they cleaned my car after the job was finished. There was another issue with my vehicle that was not related to the accident and Ramsey and Christina went above and beyond to help me and get my vehicle working. Dealing with Concord Collision centre was truly a very gratifying and happy experience. I don't want to ever have another accident but should that ever unfortunately recur, I would only want to go to this centre. They treat you like a family member and only want the best for you. I would like to thank, Ramsey, Christina and Cindy sincerely for the warm and caring treatment. I would also like to thank the staff who worked on my vehicle to get the job done. I cannot thank you enough for your care and warmth in handling my vehicle and me. Sincerely, Glory S.

These guys are the BEST-professional, efficient and no nonsense. Highly recommend. I had a dent on…read moremy hood-they fixed it. Price was fair, service was AMAZING.

I had a 5" dent on the driver side body line above the front wheel well. I visited a popular…read morecollision centre that I have previously used to repair a leak in the cargo area of my Subaru Forester. They quoted me $1700+tax+rental to repair the dent. They explained that the dent would require extensive work to repair the side panel and then paint the damaged panel and also repaint the driver door. After researching my options I visited the Dent Doctor on Doncaster and they quoted me $300 + tax. Picked the car up today and the work they did is phenomenal! Just like new. Thank you guys for doing a great job!

Angelo , the owner have been taking care of our cars for the past 17 years, from body work to car…read morerepairs etc Fantastic service and quality! I know that when I send my car s there they will be fix and the price are great!! A real peace of mind Thank you!!

patricio body shop workmanship quality of work excellent..customer service excellent..personalites…read moreof Angelo and Darryl are hard to find in business these days they are extremly likeable personable with honesty and integrity.. i would recommend them 100% without question

This auto body shop is the absolute best. Ask for Mike. Someone keyed my entire car and Mike fixed…read moremy car and made it look brand new. It was covered through insurance less the deductible and I was taken care of from beginning to end. I highly recommend this body shop to anyone who needs to fix their car after any type of damage. They also have their own fleet of rental cars and will provide you with a car the whole time your car is getting fixed. I pray I don't need to use them again because I want my car to look perfect forever but would always go back here for any auto body work needed on my car. I also believe I have a lifetime guarantee on the work they did or it's 10 years. I can't remember but I am so happy with the experience. Would I reuse them? Absolutely!

These guys are the best! Frank, Louie and the team well take…read morecare of you and make sure everything is done well. Great Auto shop. Thank you guys. Alex F

Would give them six stars if I could. Their work is top notch, as is their pricing and customer…read moreservice.

Brought in my BMW to repair some front end damage as well as clean up all the little dents and…read moredings on my bumpers. Avi the owner was extremely friendly and his customer service is off the charts. He provided me with a very reasonable sounding quote for the work involved, and promised to do whatever he could do in order to minimize the cost of the repairs (ie. source out used parts in order to save me $$$). The work was completed on time and my car looked as good as new when I picked it up. It was also thoroughly cleaned inside and out. I am extremely happy with the overall experience and would certainly bring my car here again, and would recommend this shop as well.